Woolworths WISH Gift Cards provide you with the freedom to buy a range of products from different Woolworths Group stores.
Woolworths' WISH Gift Cards are designed to offer both the flexibility of cash and the thoughtfulness of a traditional present. These cards can be bought in Woolworths Group stores or online, with both actual cards and eGift Card options available.
Unlike some gift cards, which are limited in where you can use them, Woolworths WISH Gift Cards can be used at a range of stores including Woolworths, Big W, BWS, Dan Murphy's, Cellarmasters and Caltex Woolworths co-branded outlet. These cards are also available in a variety of designs, allowing you to customise them based on specific occasions such as birthdays or graduations.
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Where can I use Woolworths WISH Gift Cards?
You can use a WISH gift card at all participating Woolworths Group stores and online. The specific range will vary depending on the gift card you choose but generally includes:
- Woolworths Group Stores. Woolworths, Woolworths and Caltex co-branded service stations, Big W, Big W Vision, Masters Home Improvement, BWS, Dan Murphy's, Cellarmasters and Thomas Dux.
- Online. Woolworths online (excludes online photo processing), Dan Murphy’s, Cellarmasters and Masters Home Improvement.
What types of Woolworths WISH gift cards are available?
These gift cards can be customised with different images based on the occasion. Options include:
- Disco Lights gift card. This card offers a sophisticated retro design, with out-of-focus lights gleaming in the background. It lends itself to array of occasions, from thanking a colleague to simply wishing a friend well.
- Streamers gift card. This card comes with a distinctly festive design that features bright, curled ribbons. It could be ideal for a big celebration such as a birthday or Christmas gift.
- Dragonfly gift card. The dragonfly design is eye-catching, featuring a creative purple and pink illustration.
- Blue Steel gift card. The design on this card is simple yet elegant, and could work well for colleagues or as a Father's Day gift.
- Online WISH gift cards. If you choose to buy a Woolworths WISH eGift Card, you'll have the option of more designs in categories for "Celebrations", "Heritage" and "Birthdays". You can also choose any of the four designs of traditional gift cards.
What are the features of a Woolworths WISH Gift Card?
- Multiple participating stores. You can use a WISH gift card at any participating Woolworths Group retailer, with options for both in-store and online shopping.
- Flexible Amounts. You can get a WISH gift card with a minimum value of as little as $5 or $10, and a maximum value up to $500. If you want to gift more than the maximum limit, you'll need to buy more than one card.
- Classic or online. You can get a Woolworths WISH gift card in the conventional plastic card format, which can be used in-store and online. You can also get a WISH gift card online, in which case Woolworth delivers the card to the recipient electronically, with instructions on how to use the card both in-store and online.
- Customisable cards. You can choose from a range of designs for both traditional and online WISH Gift Cards. WISH eGift Cards can also be customised with an uploaded image and/or a personal message.
What should I be wary of when using a Woolworths WISH Gift Card?
Make sure you keep the following factors in mind to get the most out of a WISH Gift Card.
- Validity. These cards remain valid for a period for 12 months from the date value was loaded onto it. Once the card expires, any remaining value on it will be lost.
- Delivery time. If you buy a WISH gift card in-store you get the card straight away, and activation takes place within 24 hours. If you buy it online, it should be emailed to you or your chosen recipient within 12 hours. If you’re buying a conventional WISH gift card online, delivery can take in between six to eight business days.
- Delivery costs. If you choose to buy a traditional WISH gift card online, there is a delivery fee of $5.50 for registered post or $14.99 for a secure courier service.
- Fixed value. Once you have ordered a WISH Gift Card, the amount of money you requested to load on the card cannot be changed.
What other gift cards are offered by Woolworths?
- Essentials cards. These cards offer limited use, and one can redeem them at Woolworths Supermarkets, as well as participating Caltex Woolworths co-branded fuel outlets. Cardholders cannot redeem these cards online, and they cannot use them to pay for Gift Cards and eGift Cards or tobacco and alcohol products.
- Groceries Only Cards. You can redeem these cards only at Woolworths Supermarkets, in-store and not online. Again, you cannot use them to pay for Gift Cards and eGift Cards or tobacco and alcohol products.
- Store Gift Cards and eGift Cards. These are store specific cards, and a cardholder can redeem a store gift card in-store or online, depending on the retailer. Some options include the Woolworths Supermarket Gift Card, the Dick Smith Gift Card, and the BWS Gift Card.
A Woolworths WISH Gift Card can make a thoughtful present for just about anyone, with acceptance at many stores and a range of designs. The card does come with some restrictions, though, so keep those in mind when considering this type of card as a gift.
Where else can you get gift cards? See more options here
Frequently Asked Questions
How do I use a WISH gift card?
These cards work quite like prepaid debit cards, given that you have to swipe them at EFTPOS terminals to make payments. Any leftover balance remains on the card, which you can use later. If the balance on the card is not enough to pay for a particular purchase, you can pay the difference using cash or a credit or debit card.
Is there a limit to the number of WISH gift cards I can use at once?
Most participating stores give you the ability to use multiple cards to pay for a single purchase. Bear in mind, though, that certain Caltex Safeway and Caltex Woolworths co-branded outlets don’t allow the use of more than one gift card per purchase.
How do I find out about my card’s existing balance and expiry date?
You can do so by visiting the Everyday Gift Cards website and logging in to your account. Alternatively, you can call the Everyday Gift Cards customer service team directly on 1300 665 249, or contact a staff member at your nearest Woolworths Supermarket or Big W store and ask them to assist you.
Can I buy alcohol and tobacco products using a WISH gift card?
Yes, you can do so at Woolworths Supermarkets, BWS, and Cellarmasters.
If I buy a WISH eGift card and have it emailed to someone, how will they know that it's legitimate?
The "Subject Line" of the email will state: "Sender's name" has sent you an eGift Card, and the "From Line" of the recipient's email will state "EverydayGiftCards".
Can I track my Woolworths WISH Gift Card order?
Yes, you can log into your account to track the status of your order. You will also get the following updates sent to your nominated email address:
- A confirmation email advising of the successful creation of the Gift Card or eGift Card order
- A separate tax invoice for the Gift Card or eGift Card
- eGift Cards purchased for yourself: An email with a link to the eGift Card
- eGift Cards purchased for someone else: An email containing a link that will highlight the delivery status of your Gift Card order
hi,
my wish gift card’s issue date is 6/2/16, but when my husband used it a few days ago for some reason it didn’t work. The shop assistant suggested us calling you guys and today I called the number written on the card. Unfortunately, no person provided to answer any query. I checked the balance of the card, it is:$23.71. I don’t know how to solve this problem
Hi Sue,
Thanks for your inquiry.
Kindly note that finder.com.au is an online comparison service and does not represent any provider, including Woolworths.
To receive direct assistance, it would be best to speak with Woolworths customer service team. You can contact Woolworths on 1300 10 1234 or woolworthsmoney@cardserve.com.au to resolve the issue.
I hope this has helped.
Sharon
Ive purchased a wish card from a Masters store. When i went to use it at woolworths. It did not work. I still have the receipt of proof of purchase. And it says approved. over 12hrs now.
Hi Erin, thanks for getting in touch.
Please note that you have reach finder.com.au, not Woolworths. You may contact them directly regarding your concern.
Woolworths contact details:
1300 10 1234
woolworthsmoney@cardserve.com.au
I hope this helps.
Sharon
I received a Woolworths Wish Card from my partner last year. I went to use the card and was told it had expired. There is an issue date on the card (04/02/2015) but no expiry date which I find misleading. The value of the card is $300.00 and I have not had a chance to use it. I would appreciate someone getting back to me in the hope that I can receive an extension as $300 is a lot of money which Woolworths has received. I tried the number listed on the card only to be directed to this website (also inadequate service). If I cannot get a resolution to this I will be contacting the Ombudsman to make a further complaint.
Hi Susan, thanks for your comment.
However, you have reach finder.com.au, not Woolworths. You may contact them directly regarding your concern.
Woolworths contact details:
1300 10 1234
woolworthsmoney@cardserve.com.au
Thanks,
Sharon
I have a Woolworths Wish Gift Card with $250 on it. Am I able to withdraw money from the card whilst paying for the groceries.
Hi Ferdinand, thanks for your inquiry!
Woolworths Wish Gift Cards can only be redeemable at all participating Woolworths Group stores and online.
Woolworths Group Stores include Caltex, Woolworths, Masters Home Improvement, BWS, Dan Murphy’s, Cellarmasters, Thomas Dux.
Online. Includes Woolworths online woolworths.com.au (excludes online photo processing), Dan Murphy’s online danmurphys.com.au, Cellarmasters cellarmasters.com.au, Masters Home Improvement masters.com.au.
Cheers,
Jonathan
You haven’t really answered my question.
If I’m at Woolworths at the checkout counter paying for my groceries using the gift card can I withdraw cash from it?
Hello Ferdinand,
Thanks for reaching out.
Kindly note that finder.com.au is an online comparison service that does not represent any provider such as Woolworths.
Nonetheless, we can confirm that the Wish Gift Card should be treated like cash, but it can’t really be used to obtain actual cash as part of its limitation.
I also emailed you the link to Woolworths Wish Gift Card’s terms and conditions for your reference.
I hope this has helped.
Cheers,
Ally
Hi
few days ago I purchased a few E-gift cards online for christmas gift which came in to my email within 3 hours, that was efficient delivery [system automatically process and issue?]
then I placed order again for myself but this time took 2 days and status still says payment pending, I have asked my bank making sure my credit card payment is authorized,
same to Jack and Man I couldn’t find a contact number to speak to a customer service rep
Any help or progress? was going to use the e-gift card on boxing day shopping……
thanks
Hi Kyle,
Thanks for your question.
As a financial comparison service, we’re unable to confirm the status of your delivery. If you ordered it over the Christmas period, the delay could be due to holiday operating hours.
You can contact Woolworths on 1300 10 1234 to resolve the issue.
I hope this has helped.
Cheers,
Sally
Can you use a Big W returns card to purchase tobacco or alcohol at Woolworths or BWS stores
Hi Bec,
Thanks for your question.
No, you can’t use these cards to purchase tobacco or alcohol.
Cheers,
Sally
Hi
I have similar experiences to Jack below. It has been over 24 hours since Woolworth has charged me for purchasing their eGift card online. But the status is still payment pending. I have tried to find a phone contact no. on their website but could not find it. Could you please also send me their contact details so that I can find out what’s going on with my order?
Thanks,
Man
Hi Man,
Thanks for your inquiry.
Please kindly refer to your email for Woolworths’ contact details.
I hope this has helped.
Cheers,
Arra
Hi
I used my Visa card to purchase a Woolworths Wish-Egift card online yesterday (Friday) afternoon..
The time to receive it in.. States 12 hours.. However it has been 15-17 hours now and nothing been sent other than the confirmation of my order – which still says Payment Pending..??(this has said this for at least 10hrs) now it’s saturday- still saying payment pending but my bank has had the money taken out :/
Who can I call on the weekend? Tried every other department ..
Hello Jack,
Thanks for your inquiry.
Kindly note that finder.com.au is an online comparison service and does not represent any provider, including Woolworths.
It also seems like you’re dealing with a technical problem.
To receive direct assistance, it would be best to speak with a Woolworths representative regarding this matter.
That said, I have emailed you their contact details for your reference.
I hope this has helped.
Cheers,
Ally
Hi there i was given a wish card for xmas loaded with credit; it took 24 hours to activate a few days later we tried to purchase goods from wollys and the card declines?? The card has credit on it can you explain this please
Hi Shanigan,
Thanks for your inquiry.
Kindly note that finder.com.au is an online comparison service and does not represent any provider, including Woolworths.
To receive direct assistance, it would be best to speak with a Woolworths customer service team. You can contact Woolworths on 1300 10 1234 to resolve the issue.
I hope this has helped.
Sharon
Hi I lost my gift card after using It yesterday. ..What do I do theres a balance of R590 to it
Hi Minnie, thanks for your inquiry!
If your gift card has been lost please submit a formal inquiry to the Woolworths Customer Service Team using this form.
Cheers,
Jonathan
I want to know how much money I still have on my gift card that I got? I actually have 2 cards, can you help me?
Hi LIZE,
Thanks for your inquiry.
I’ve emailed you the link where you can check your gift card balance and transaction history.
I hope this has helped.
Cheers,
Arra