NRMA Roadside Assistance

NRMA Roadside Assistance

Can these four letters make you smile when you’ve broken down? Read on for our full guide to NRMA Roadside Assistance.

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The NRMA is Australia’s largest member organisation and has been providing drivers roadside assistance, International Driving Permits, insurance, maintenance and registration services for almost a century. Below you will find information on the different NRMA roadside assistance policies available, along with what is covered in each and what isn't.

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Compare NRMA Roadside Assistance Cover Options

Name Product Call-outs (Unlimited/4 per year) Joining Fee Fuel Replacement Locksmith States Available
NRMA Ultimate Care Roadside Assitance
Unlimited
No joining fee
$200
Nationwide
From $29.99 per month.
NRMA Complete Care Roadside Assistance
Unlimited
No joining fee
$100
Nationwide
From $18.99 per month. Includes 4WDs and SUVs.
NRMA Everyday Care Roadside Assistance
Unlimited
No joining fee
$0
Nationwide
From $9.99 per month. 24/7, nationwide coverage available.
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What policy options are available?

  • Everyday Care. Simple protection against the most common of breakdowns. Flat tyres, batteries and empty tanks are all covered with this standard policy from NRMA.
  • Complete Care. Providing the same service of Everyday Care with additional protection such as accident assistance and taxi cover.
  • Ultimate Care. Complete cover for all roadside breakdowns. Offering all the benefits of Complete Care, with up to 100km of towing.

What does each NRMA roadside assistance policy cover?

Everyday CareComplete CareUltimate Care
Unlimited service callouts
Metro towingUp to 25kmUp to 50kmUp to 100km
Country towingFree to country service centresUp to 50kmUp to 100km
Remote towing
Up to 100kmUp to 100km
Breakdown travel assistance
Up to $3,000Up to $4,000
Locksmith service
Up to $100Up to $200
Taxi allowance
Trailer, boat and caravan towing
Up to 2 tonnesUp to 2 tonnes
Vehicle weight (up to 3.5 tonnes)

What additional options are there?

  • Key replacement: Offers an additional $500 per year to cover the cost to call out a locksmith and any replacement keys.
  • Travel assistance for pets: Covers up to $3.75/month for cost of transporting your pet in the event of a breakdown, as well as accommodation.
  • 10km extra towing: Covers you for an extra 10km of towing.
  • Larger vehicle towing Provides vehicle towing for vehicles over 3.5 tonnes.
  • Windscreen chip repair: Covers front windscreen chip repairs and discounts on replacements.

Does NRMA roadside assistance have any exclusions?

NRMA won’t cover any vehicle or trailer that is unregistered, unroadworthy or if it is being used for business or commercial purposes. Other factors that can disqualify you from cover are:

  • Attempted repairs or dismantling of your car
  • Damage from fire, accident, theft, flood or malicious damage
  • Financial loss or legal liability connected with a breakdown or accident
  • Use by an unlicensed or disqualified driver
  • Use in motor sports or competitions

NRMA can also deny further roadside assistance or towing if it deems the use of the service as unnecessary and excessive.

Am I protected in an accident?

No. Roadside assistance only provides cover for breakdowns and the benefits only extend to a point where you are safely off the road. You would still cover any costs and charges for labour or, in the event of an accident, legal liability. For protection against third party property or accidental damage, NRMA offers a range of car insurance policies to cover against such events.

What do I do if my car breaks down?

Pull as far off the road as you can, turn your hazard lights on and stay with your vehicle.

Call 13 11 22 for NRMA Roadside Assistance, which will provide over-the-phone support and send out a mechanic to get you back on the road or a tow to get you to safety.

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