NRMA is Australia's largest member organisation and has been providing drivers roadside assistance, International Driving Permits, insurance, maintenance and registration services for more than 100 years. Below you will find information on the different NRMA Roadside Assistance policies available, along with what is covered in each and what isn't.
| Response | |
|---|---|
| Yes | 52.98% |
| No | 45.23% |
| I have never driven before | 1.79% |
| Everyday Care | Complete Care | Ultimate Care | |
|---|---|---|---|
| Unlimited service callouts | |||
| Metro towing | Up to 25km | Up to 50km | Up to 100km |
| Country towing | Free to country service centres | Up to 50km | Up to 100km |
| Remote towing | Up to 100km | Up to 100km | |
| Breakdown travel assistance | Up to $3,500 | Up to $4,500 | |
| Locksmith service | Up to $100 | Up to $200 | |
| Taxi allowance | |||
| Trailer, boat and caravan towing | Up to 2 tonnes | Up to 2 tonnes | |
| Vehicle weight (up to 3.5 tonnes) |
NRMA won't cover any vehicle or trailer that is unregistered, unroadworthy or if it is being used for business or commercial purposes. Other factors that can disqualify you from cover are:
NRMA can also deny further roadside assistance or towing if it deems the use of the service as unnecessary and excessive.
No. Roadside assistance only provides cover for breakdowns and the benefits only extend to a point where you are safely off the road. You would still cover any costs and charges for labour or, in the event of an accident, legal liability. For protection against third party property or accidental damage, NRMA offers a range of car insurance policies to cover against such events.
Pull as far off the road as you can, turn your hazard lights on and stay with your vehicle.
Call 13 11 22 for NRMA Roadside Assistance, which will provide over-the-phone support and send out a mechanic to get you back on the road or a tow to get you to safety.
As Australia's largest member organisation with over 100 years under its belt, NRMA is a trusted name in the roadside assistance game. Its most basic membership will help you with big things like breakdowns and small slip-ups, like a locked key. Fork out for Ultimate Care and you'll get cover for towing even in remote areas and up to $4,000 for accommodation, car hire and onward travel if you have a breakdown far from home.
NRMA Roadside Assistance also gives you access to discounts on things like fuel, home and car insurance, electricity usage, car servicing and even movie streaming. If you use them, the savings could pay your membership fees off and then some but if you don't, you might find NRMA's plans are on the pricey side. Plus, if you're not yet a member and call for assistance, you'll still get help but will be up for an additional $206 fee.
While NRMA does have a lot to offer its members, you should compare other providers to make sure you get the right level of cover without paying for things you don't need.
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My Renault Captur is telling me my tyre pressure needs checking. I have no idea how to check tyre pressure. Will Roadside Assistance come to my aid? I am a member.
Hi Lyn,
We can’t provide customer service for NRMA, but it’s definitely worth calling them to check. You can reach them on 13 11 11.
Hope this helps!
Does nrma roadside assistance cover me in other states
Hi Ian, Yes, NRMA membership entitles you to national roadside assistance coverage. You can access reciprocal arrangements that NRMA has with other State and Territory motoring clubs across the country.
Can l join NRMA Roadside Assistance with Victorian registration
Hi David, it depends where you currently live. If you’re located in Victoria then no but if you’re located within NSW or ACT then you should be able to join. Hope this helps!
How many tows allows with complete care, compared to Ultimate care?
Hi Helen, you can see the differences between the two here: https://www.mynrma.com.au/roadside-assistance. Hope this helps.