RACQ Home Insurance

What does RACQ Home Insurance cover?

RACQ Home Insurance is available for people who live in, or own property in, Queensland and Northern New South Wales.

There are 3 policies available: home insurance which covers the building, contents insurance which covers your belongings, and a combined home and contents insurance policy for those who want complete peace of mind. You can also become an RACQ member and get access to a bunch of discounts and benefits.

Some main events covered by RACQ Home Insurance include the following:

RACQ Home Insurance is issued by RACQ Insurance Limited, one of the largest providers of home insurance in Queensland. Policies come with a cooling-off period of 21 days, which is the industry standard. This means if you decide to cancel within the first 3 weeks of taking out a policy and haven't made a claim, you’ll receive a full refund.

Here’s the rundown of an RACQ Home Insurance policy

Here’s some information on RACQ Home Insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how RACQ (RACQ Insurance Limited) did:

• RACQ Insurance Limited is considered a large firm and has an average number of complaints when compared to other insurers of this size.

• It only resolved 30.65% of complaints directly with customers - the rest were escalated to AFCA.

Frequently asked questions

• How do I make a claim with RACQ?

  The quickest way to lodge your claim with RACQ is with its online form. You can also call on 13 7202 or visit an RACQ branch.

  Before you start, make sure to have the following prepared:

  • Your policy number
  • Information about the incident including when, where and how the damage occurred
  • Supporting documents including invoices, receipts or photos
  • Information about any other people, vehicles or property involved

• Does RACQ Home Insurance cover flood?

  Yes, flood is automatically included as an insured event with RACQ. This is a highlight of an RACQ policy as flood cover is often available only as an optional extra with other brands. As with any policy, there are exclusions to the cover, so make sure to review them when making your decision.

• Does RACQ insure my home while it’s being renovated?

  No, while renovating your home, RACQ does not cover you for any of its listed 14 insured events.

• What excesses apply to RACQ policies?

  If you ever make a claim on your RACQ policy, you’ll need to make a contribution towards the cost of settling that claim by paying an excess. A standard excess applies when you take out your policy, though you can choose the level of excess you would like to pay and adjust your premium amount as a result. Other excesses include an earthquake excess, pet excess and mobile phone excess for any relevant claims.

• What discounts are available for an RACQ Home Insurance policy?

  Along with its wide range of member benefits, RACQ also give policyholders a variety of ways to save on premiums.

  • Online discount
  • Roadside assistance loyalty discount
  • Combined home and contents policy discount
  • Household excellence bonus
  • Over 55 discount

  • Alarm discount
  • Apartment discount
  • Multi-policy discount
  • No claim discount
  • Senior card holder discount

  When looking at discounts, it's important to know that some of these discounts are applied to the base premium of the policy only. This means that if you choose optional extras like motor burnout, that the discount may not apply to that portion of your policy.

Leave an RACQ Home Insurance review

If you've held, or currently hold, an RACQ Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if RACQ is right for them. Some reviews are from a survey commissioned by Finder.

Written by

Cristal Dyer

Writer

Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio