When going to a Transport Health agreement hospital, the hospital will typically contact Transport Health directly to settle up, and you won't need to make a claim. However, you will need to pay the applicable excess directly to the hospital following discharge.Practitioners in hospitals may bill separately. When they choose to participate in Transport Health Medicover, the bill will be sent directly to Transport Health. When they do not, you can send a two-way claims form through Medicare.
To claim extras, you can generally just swipe your membership card where service providers have HICAPS facilities. For those that don't, you can send in a claims form instead, via email to enquiries@transporthealth.com.au or in the post. You can also download the Transport Health Insurance App.