HIF Health Insurance

HIF health insurance

Looking for hospital and extras cover? Compare policies from HIF and get a quote online.

The Health Insurance Fund of Australia (HIF) offer its members access to over 500 private hospitals and cover for a range of services. Compare HIF hospital, extras and overseas visitors health cover options online today.

finder.com.au does not currently have access to this health insurance brand. You may wish to compare options available on the health insurance homepage.

What policies does HIF offer?

There are two major categories for health insurance: hospital cover and extras cover:

HIF Hospital

Within Hospital cover there are various options, which have increasing premiums and wider coverage. The levels of cover for HIF Insurance hospital cover are:

  • GoldVital cover. This package covers shared room/private room for all covered services. Private room for maternity services is not provided. It also includes same day accommodation and theatre fees, theatre care, intensive care, appendectomy, removal of tonsils, pharmacy drugs (inpatient), prostheses, AccessGap cover, joint reconstruction, minor gynaecological services. Restricted cover is also available for palliative care, rehabilitation and psychiatric care.
  • GoldStarter Hospital. This is basic-level private hospital options from HIF Insurance. It covers a range of essentials and may even help you save come tax time. It is a good policy for younger people who are not likely to need cover for cardiac or maternity procedures. Gold starter cover includes intensive care, shared rooms, theatre care, same-day accommodation, same-day theatre, prostheses and pharmacy drugs.
  • Gold Hospital. Is HIF's top shared room hospital insurance cover. Gold hospital covers all of the feature of the preceding options along with cover for theatre fees, ward fees and all other services.
  • GoldStar Hospital. GoldStar Hospital is HIF's premium hospital cover and covers private room for all services, theatre fees and all ward fees.

HIF Extras

Extras cover options provide cover for services such as general dental, endodontic and periodontal. The levels of cover for extras are:

  • Vital Options cover. It provides general dental, emergency ambulance and periodontal cover. Plus a 50% rebate for select services like chiropractic, osteopathic, ambulance and physiotherapy up to the limits of the policy.
  • Saver Options. Additional cover includes general dental, podiatry, physiotherapy, pharmacy and optical.
  • Special Options. Additional cover includes the above and major dental.
  • Super Options. Additional cover includes speech therapy, psychology, peak flow meter, orthoptics, orthotics, occupational therapy, hearing aids, medical appliances, diabetics education and auxiliary home nursing.
  • Premium Options. Additional cover includes a much higher benefit and no limits for several treatments. For customers who require regular extra services, this option is useful as it covers all treatment with highest benefits.

HIF Visitors and Corporate cover

HIF also have health insurance options for visitors to Australia, which provides non-Australian residents visa compliant cover and cover for businesses, which offers corporate health solutions and affordable prices.

How many members does HIF service?

HIF provides health insurance cover to more than 120,000 members. This gives it a total market share of 0.9%.

Is HIF nonprofit?

  • Yes!

How many hospital agreements does HIF have in my state and in total?

If you receive hospital treatment in Australia, the benefit paid by your health fund depends on two main factors:

  • The level of health insurance cover you have in place
  • Whether your health fund has an agreement with the hospital where you are treated

The table below features a full list of the number of hospital agreements HIF has in place in each Australian state and territory. The industry maximum figure for all health funds is also included as a guide.

Private hospital agreements Day hospital agreements
NSW 99 91
ACT 6 7
VIC 88 76
QLD 53 44
SA 26 26
WA 21 23
TAS 8 4
NT 2 1

Does HIF receive a lot of complaints?

HIF accounts for:

  • 0.9% of the Australian health insurance market
  • 0.4% of all complaints about benefit payments
  • 0.3% of all complaints about service
  • 0.2% of all complaints that require investigation

Source: Private Health Insurance Ombudsman, State of the Health Fund Report 2017

What excesses are available on HIF policies?

Excesses vary between policies:

  • GoldVital hospital cover. Excess of $500 per person to a max of $1000
  • GoldStarter. $200 per person per admission.
  • Gold hospital cover. Choice of:
    • $0 (no excess)
    • $100 per person to a max of $200
    • $200 per person to a max of $400
    • $400 per person to a max of $800
  • GoldStar hospital cover. Choice of:
    • $0 (no excess)
    • $200 per person to a max of $400 ($200/$400)
    • $400 per person to a max of $800 ($400/$800)
    • $500 per person to a max of $1000 ($500/$1000)

Paying your HIF health insurance premiums

There are several ways you can pay your HIF health insurance premiums:

  • Direct debit. You can have your premiums automatically deducted from your bank account or credit card at a frequency that suits you. You can pay fortnightly, monthly, quarterly, half-yearly (a discount of 2% applies) or yearly (a discount of 4% applies).
  • Payroll deduction. HIF has payroll deduction agreements in place with many employers around Australia.
  • Manual invoice. If you want to be sent an invoice whenever your contribution is due, you can pay on a monthly, quarterly, half-yearly or yearly basis.
  • At your nearest Australia Post office.
  • By phone using the POSTbillpay service.
  • By mail if you detach the payment slip at the bottom of your membership renewal.

How can you claim on your HIF policy?

If you need to make an extras claim with HIF, there are several ways to submit your claim:

  • On the spot. You can swipe your HIF membership card at your service provider’s e-terminal to claim instantly.
  • By smartphone. HIF’s SmartClaim mobile app allows you to submit claims of up to $700 a day by uploading photos of your itemised accounts and receipts. The app is available for Apple and Android mobile devices.
  • By email. You can submit claims of up to $700 per day by scanning a completed claim form and emailing it to claims@hif.com.au, along with your itemised accounts and receipts.
  • By fax. Claims of up to $700 per day can be submitted by completing a claim form and faxing it to (08) 9328 1685, along with your itemised accounts and receipts.
  • Service centre. Submit extras claims of up to $1000 online via the member services centre.
  • By mail. You also have the option of submitting your claim by mail. You’ll need to download a claim form from the HIF website, complete it, and then mail it and the relevant accounts to HIF, GPO Box X2221, Perth, WA 6000.

Get the HIF app

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What can't you claim on your HIF policy?

Some general exclusion for HIF insurance cover are:

  • Cosmetic services. These services are excluded from all packages and have to be paid fully by members.
  • Services not covered by Medicare. These services are also not covered by HIF.
  • Level of cover. Only services which are included within a particular package are covered.
  • Waiting period. Different treatments have different waiting periods, during which time claims will not be accepted for these services.

Still have questions about HIF?

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4 Responses

  1. Default Gravatar
    davidSeptember 14, 2018

    I would like to know what my cover is so I can add my detail to the form to submit to Dr Simon Smith please. Cheers David

    • finder Customer Care
      JohnSeptember 14, 2018Staff

      Hi David,

      Thank you for leaving a question.

      If you need to find out what your current coverage is with HIF, you may need to contact them directly to be assisted. You may also check on your insurance certificate to know more on what coverage policy you have taken with HIF. Please contact HIF from a landline by dialing 1300 134 060, or for mobile phones please phone (08) 9227 4200 (standard call charges will apply). HIF customer support is open Monday to Friday at the following times across the country: 6:30am – 5:30pm WA. Hope this helps!


  2. Default Gravatar
    GaryMarch 13, 2017

    I am a member of over 50 years and would like Bowen therapy added to the claim list as we do not use our physio allotment since having Bowen.
    Has this question been asked before?

    • finder Customer Care
      ZubairMarch 14, 2017Staff

      Hi Gary,

      Thank you for your question.

      You have contacted finder.com.au, a comparison and information service and not actually HIF Health Insurance.

      You will need to contact HIF Health insurance directly to see if they intend on adding cover for Bowen Technique in the near future. If not, the Bowen Association of Australia has a list on their website of all health funds that cover that treatment.

      All the best,

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