HIF offers a range of health insurance policies. Keep in mind, you should compare a range of providers to help find the best health insurance for your needs.
Each month we analyse over 10,000 hospital and extras insurance products and rate each one on price and features. What we end up with is a nice round number out of 10 that helps you compare products a bit faster.
Before we start scoring, we need to make sure we're comparing like-for-like. Just as it doesn't make sense to compare a toy car with a Porche, it doesn't make sense to compare basic policies to top-tier gold policies. Each policy is given a price score and feature score. These are then combined to determine each policies's Finder Score. Read our full methodologies of how we calculated Finder Score for hospital cover and extras cover.
For extras benefits, you can claim on the spot using your HIF member card, as long as the healthcare provider has a HICAPS machine. You can also claim online via the member centre, or through the HIF app. You can also claim by mail, including a completed claim form and all the relevant receipts and information, and sending it to HIF, GPO Box X2221, Perth, WA 6000.
For hospital claims, you'll be asked to pay the excess (if applicable) when admitted. From there, any bills will be forwarded to HIF. If this doesn't happen, and you get a bill, post it to HIF, Reply Paid X2221, Perth, WA 6847.
HIF’s complaints record compares favourably to its market share. Despite holding 0.7% of the market, it accounted for only 0.5% of all private health insurance complaints received by the Commonwealth Ombudsman.
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