What is the Bupa Members First network?

The Bupa Members First network is a group of healthcare providers across Australia that have an agreement with Bupa. When you visit a Members First provider, you usually receive higher benefits or a certainty of cost compared to non-Members First providers. This network includes dentists, physiotherapists, chiropractors and optometrists.

Does Bupa cover ambulance services?

Yes, Bupa hospital and extras policies typically include emergency ambulance cover. The level of cover can vary by policy so it is important to check your specific product details. Generally, non emergency ambulance services are not covered unless medically necessary and approved by Bupa.

Can I transfer my waiting periods to Bupa from another fund?

If you switch to Bupa from another Australian health fund, you can transfer any waiting periods you have already served under portability rules. This means you will not have to serve them again providing you take out an equivalent or lower level of cover. If you upgrade your cover you may need to serve new waiting periods for the additional benefits.

How do I change my Bupa policy or update my details?

You can usually change your Bupa policy or update personal information by logging into your myBupa account online or through the myBupa app. Alternatively you can call Bupa customer service directly or visit a Bupa store. This includes changing your level of cover, adding or removing dependants or updating your contact and payment information.

What is an excess or a gap payment with Bupa?

An excess is an amount you agree to pay upfront if you need to go to hospital. Opting for a higher excess can reduce your regular premiums. A gap payment is the difference between what your doctor or specialist charges for a service and what Medicare and Bupa pay. You may incur a gap if your doctor does not participate in Bupa's Medical Gap Scheme.

How can I contact Bupa customer service?

You can contact Bupa customer service through several channels. Their website provides a contact page with phone numbers for general enquiries, claims and sales. You can also send an enquiry via their online form, use the myBupa app or visit one of their retail stores across Australia.

Bupa health insurance review

3.9 (3893 reviews) Write a review

Bupa received multiple Highly Commended Finder Awards for its extras cover in 2026.
Bupa's customer service and trust scores are higher than the average among health funds.

Pros

Bupa was a multiple 2026 Highly Commended Finder Award winner for Best Extras Cover.
Basic Plus Starter is the cheapest plan on Finder to cover joint reconstruction, lung and chest; and miscarriage and termination of pregnancy.
It's popular. Bupa is the second-largest health insurer by market share, just behind Medibank.
Flexibility – with Bupa FLEXtras, you can pick the extras you'll actually use.
Bupa had proportionally fewer complaints than other funds including HCF and nib*.

Cons

Bupa is for-profit, which might matter to some people who want to look for a not-for-profit health fund.

Congratulations, Bupa!

Bupa took home multiple Highly Commended awards for its extras cover in the 2026 Finder Awards.

Highly commended, Best Extras Cover: National, NSW, VIC, QLD, SA, WA, TAS and NT

Full list of 2026 health insurance winners

- Highly commended awards in the 2024 Product Awards- Basic Hospital
- Highly commended awards in the 2024 Product Awards- Medium Extras
- Finalist for Best Health Fund of the Year 2023
- Finalist for Best Health Insurance - Basic Hospital 2023
- Finalist for Best Health Insurance - Basic Extras 2023
- Finalist for Best Health Insurance - Medium Extras 2023

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Name
Get up to 8 weeks free Ends 18 November 2026 Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply. Get deal		loading Fetching your data...

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What types of health insurance does Bupa offer?

7 of 7 results

Treatments	Price
Bupa HI Pty Ltd - Bronze Plus Select Hospital $750 Excess Bronze$750 excess	Joint reconstructions Ear nose and throat Blood Back neck and spine Dental surgery Eye excluding cataracts Cancer Lung and chest +17 other treatments covered	$23.12 per week	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Basic Accident Only Hospital $750 Excess Basic$750 excess	Rehabilitation Joint reconstructions Dental surgery Hernia and appendix Eye excluding cataracts Pain management Gynaecology Lung and chest	$19.22 per week	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Basic Plus Starter Hospital $750 Excess Basic$750 excess	Rehabilitation Joint reconstructions Dental surgery Hernia and appendix Eye excluding cataracts Pain management Gynaecology Lung and chest +3 other treatments covered	$20.85 per week	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Bronze Hospital $750 Excess Bronze$750 excess	Joint reconstructions Ear nose and throat Blood Back neck and spine Dental surgery Eye excluding cataracts Cancer Lung and chest +14 other treatments covered	$21.91 per week	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Bronze Plus Advantage Hospital $750 Excess Bronze$750 excess	Joint reconstructions Ear nose and throat Blood Back neck and spine Dental surgery Eye excluding cataracts Cancer Lung and chest +18 other treatments covered	$25.14 per week	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Silver Plus Classic Hospital $750 Excess Silver$750 excess	Lung and chest Back neck and spine Cataracts Joint replacements Blood Dental surgery Palliative care Pregnancy and birth +23 other treatments covered	$28.00 per week	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Silver Plus Advanced Hospital $750 Excess Silver$750 excess	Lung and chest Back neck and spine Cataracts Joint replacements Blood Dental surgery Palliative care Pregnancy and birth +26 other treatments covered	$44.33 per week	Go to Site View details Compare product selectionCompare	loading

Showing 7 of 7 results

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Treatments	Price
Bupa HI Pty Ltd - Freedom 50 Extras cover	General dental Major dental Optical Physiotherapy Chiropractic Psychology Remedial massage Hearing aids	$3.70 per week	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Starter Extras Extras cover	General dental Major dental Optical Physiotherapy Chiropractic Psychology Remedial massage Hearing aids	$6.30 per week	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Core Extras Extras cover	General dental Major dental Optical Physiotherapy Chiropractic Psychology Remedial massage Hearing aids +2 other treatments covered	$10.01 per week	Go to Site View details Compare product selectionCompare	loading

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10 of 53 results

Treatments	Price
Bupa HI Pty Ltd - Silver Plus Classic Hospital $500 Excess + Freedom 50 Silver$500 excess	Hospital Lung and chest Back neck and spine Cataracts Joint replacements +26 other treatments covered Extras General dental Major dental Optical Hearing aids +2 other treatments covered	$34.76 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Basic Accident Only Hospital $750 Excess + Freedom 50 Basic$750 excess	Hospital Rehabilitation Joint reconstructions Dental surgery Hernia and appendix Extras General dental Major dental Optical Hearing aids +2 other treatments covered	$22.91 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Basic Accident Only Hospital $500 Excess + Freedom 50 Basic$500 excess	Hospital Rehabilitation Joint reconstructions Dental surgery Hernia and appendix Extras General dental Major dental Optical Hearing aids +2 other treatments covered	$24.11 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Basic Plus Starter Hospital $750 Excess + Freedom 50 Basic$750 excess	Hospital Rehabilitation Joint reconstructions Dental surgery Hernia and appendix +4 other treatments covered Extras General dental Major dental Optical Hearing aids +2 other treatments covered	$24.54 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Basic Accident Only Hospital $750 Excess + Starter Extras Basic$750 excess	Hospital Rehabilitation Joint reconstructions Dental surgery Hernia and appendix Extras General dental Major dental Optical Hearing aids +3 other treatments covered	$25.52 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Bronze Hospital $750 Excess + Freedom 50 Bronze$750 excess	Hospital Joint reconstructions Ear nose and throat Blood Back neck and spine +16 other treatments covered Extras General dental Major dental Optical Hearing aids +2 other treatments covered	$25.60 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Basic Plus Starter Hospital $500 Excess + Freedom 50 Basic$500 excess	Hospital Rehabilitation Joint reconstructions Dental surgery Hernia and appendix +4 other treatments covered Extras General dental Major dental Optical Hearing aids +2 other treatments covered	$25.77 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Basic Accident Only Hospital $500 Excess + Starter Extras Basic$500 excess	Hospital Rehabilitation Joint reconstructions Dental surgery Hernia and appendix Extras General dental Major dental Optical Hearing aids +3 other treatments covered	$26.72 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Bronze Plus Select Hospital $750 Excess + Freedom 50 Bronze$750 excess	Hospital Joint reconstructions Ear nose and throat Blood Back neck and spine +21 other treatments covered Extras General dental Major dental Optical Hearing aids +2 other treatments covered	$26.82 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading
Bupa HI Pty Ltd - Basic Plus Starter Hospital $750 Excess + Starter Extras Basic$750 excess	Hospital Rehabilitation Joint reconstructions Dental surgery Hernia and appendix +4 other treatments covered Extras General dental Major dental Optical Hearing aids +3 other treatments covered	$27.15 per week	Intro offer: Get up to 8 weeks free + up to $400 in a Flight Centre gift card on eligible cover. New direct joins only. Offer ends 18 Nov 2026. T&Cs and exclusions apply.	Go to Site View details Compare product selectionCompare	loading

Showing 10 of 53 results

Bupa health insurance complaints

We looked at the 2025 Ombudsman health insurance complaints. Here's how Bupa stacked up:

Its customer service is among the best compared to other large funds. With a market share of 25.50%, only 25.2% of total complaints were about Bupa. This is a better complaint ratio than most of Australia's other funds including Australian Unity and AIA Health.

Bupa frequently asked questions

The Bupa Members First network is a group of healthcare providers across Australia that have an agreement with Bupa. When you visit a Members First provider, you usually receive higher benefits or a certainty of cost compared to non-Members First providers. This network includes dentists, physiotherapists, chiropractors and optometrists.
If you switch to Bupa from another Australian health fund, you can transfer any waiting periods you have already served under portability rules. This means you will not have to serve them again providing you take out an equivalent or lower level of cover. If you upgrade your cover you may need to serve new waiting periods for the additional benefits.
You can usually change your Bupa policy or update personal information by logging into your myBupa account online or through the myBupa app. Alternatively you can call Bupa customer service directly or visit a Bupa store. This includes changing your level of cover, adding or removing dependants or updating your contact and payment information.
An excess is an amount you agree to pay upfront if you need to go to hospital. Opting for a higher excess can reduce your regular premiums. A gap payment is the difference between what your doctor or specialist charges for a service and what Medicare and Bupa pay. You may incur a gap if your doctor does not participate in Bupa's Medical Gap Scheme.

Compare other products from Bupa

Finder writers are subject matter experts and use primary sources, in-depth research and interviews with other experts to ensure you're getting accurate, up-to-date information. Articles are fact checked in line with our editorial guidelines.

Thank you for your feedback!

To make sure you get accurate and helpful information, this guide has been edited by Tim Bennett as part of our fact-checking process.

Written by

Gary Ross Hunter

Journalist

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Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards. See full bio

Gary Ross's expertise

Gary Ross has written 520 Finder guides across topics including:

Health, home, life, car, pet and travel insurance
Managing the cost of living

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