{"menuItems":[{"label":"What types of health insurance does Medibank offer?","anchorName":"#what-types-of-health-insurance-does-medibank-offer"},{"label":"Medibank health insurance: Our expert's verdict","anchorName":"#medibank-health-insurance-our-expert-s-verdict"},{"label":"Top health insurance picks for Medibank","anchorName":"#top-health-insurance-picks-for-medibank"},{"label":"Medibank health insurance complaints","anchorName":"#see-complaints"},{"label":"Medibank frequently asked questions","anchorName":"#medibank-frequently-asked-questions"}]}
Pros
Medibank has one of the cheapest bronze hospital policies available on Finder.
It was highly commended in 4 categories at Finder's Health Insurance Awards in 2023. The Medibank products more comprehensive than most rivals were: Gold Complete Hospital, Bronze Plus Progress, Growing Family 60 and Healthy Start Extras.
Cons
Medibank's cheapest extras option is around $7 per week. The cost of the cheapest extras policy is
$4
per week*.
In 2022, Medibank's database was hacked which has impacted public trust and led to more negative customer reviews recently.
*Prices are based on a single person living in Sydney, for extras policies that cover at least ambulance and general dental.
Well done, Medibank
A great effort from Medibank! This health insurer has been highly commended across several categories at the 2023 Finder Awards. These categories include Bronze Hospital, Gold Hospital, Medium Extras and Comprehensive Extras.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Compare prices from 30+ Aussie funds in under 30 seconds.
Medibank health insurance: Our expert's verdict
Medibank is Australia's largest health fund by market share, but remains competitive on price.
Medibank is good if:
You want one of the cheapest bronze hospital policies available on Finder.
You want a competitively priced basic, silver or gold hospital policy.
You're looking for a sign-up bonus or discount, as Medibank regularly offers these.
Medibank is not great if:
You're looking for a very cheap extras policy. Medibank's lowest-priced option, Healthy Start Extras, is actually quite comprehensive and priced accordingly.
Medibank was recognised 4 times at the latest Finder Awards. If you're after a reliable brand, it's hard to look past. But if you're keen to go with a not-for-profit, or you just want a very cheap extras policy, you should probably look elsewhere.
Our health insurance experts have selected 3 Medibank health insurance policies they feel represent good value. You can find them at the top of this page. We selected these policies for the following reasons:
Medibank Healthy Start Extras: Medibank Healthy Start Extras received an overall score of 6.80. This was the highest out of the 20 eligible medium extras insurance policies we analysed.
Medibank My Choice Extras Support 60: Medibank My Choice Extras Support 60 received an overall score of 8.84. This was the highest out of the 20 eligible comprehensive extras insurance policies we analysed.
Medibank Gold Complete Hospital: Medibank Gold Complete received an overall score of 4.24. This was the highest out of the 27 eligible gold hospital insurance policies we analysed.
We looked at the 2022 Ombudsman health insurance complaints. Because Medibank owns ahm, they're grouped together. Here's how they stacked up:
Medibank/ahm had fewer complaints than its market share. It counts 27.5% of the market, but has a comparatively low 19.30% of complaints.
Medibank/ahm had a better complaints score than other big health funds like Bupa and HCF.
Some smaller funds, including CUA Health and Peoplecare, had a better complaints score.
This chart shows the weighted volume of complaints received by each health fund, according to the Commonwealth Ombudsman. The lower the number, the better. Only non-restricted funds with a national market share of at least 0.1% are included here. Medibank/ahm is fourth overall in this ranking (up from seventh in 2021). The weighting ensures that funds are compared fairly; larger funds serve more customers so can potentially get more complaints.
Why you can trust Finder's health insurance experts
We're free
Our health insurance engine is completely free to use. You pay the same as buying directly from the health insurer. Better still, we regularly run exclusive deals that you won't find on any other site.
Unlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and you can compare nearly every health fund in Australia on the site (and find a better deal).
We're here to help
Since 2014, we've helped 350,000+ people find health insurance by explaining your options simply. We'll never ask for your number or email to see prices. We're here to help you make a decision.
Medibank frequently asked questions
Medibank was awarded best health insurance provider at the 2022 Finder Awards. This was based on the value of hospital and extras cover. It also received fewer complaints than its market share in the most recent Ombudsman report. However, this was before the 2022 cyber attack.
Medibank Gold Hospital Complete, which covers pregnancy, was highly commended for best gold hospital insurance policy at the latest Finder Awards. It ranked third for value out of all the eligible gold hospital insurance policies we analysed. It's Growing Family option is one of the most comprehensive health insurance policies to cover pregnancy. It can include extras cover for antenatal and postnatal classes, pregnancy compression garments and an Australian Breastfeeding Association membership.
Yes, Medibank covers ambulance as part of any health insurance policy. Medibank also offers standalone ambulance cover from around $65 a year, which will cover the cost of emergency ambulance transportation Australia-wide.
Being a Medibank health insurance customer gives you access to money off Medibank life, income protection, funeral and pet insurance. Plus, get 15% off Medibank travel insurance. Customer are also able to get money off a range of other products including Fitbits, Palace Cinema tickets, Sunglass Hut, Apple watches and headphones and more.
Hospital claims. Your claim is automatically forwarded to Medibank along with the relevant receipts and bills.
Extras claims. These can be lodged on the spot using your membership card, online via the member portal, by using the Medibank Mobile app, by traditional mail or by visiting a Medibank store.
This article was reviewed on 30 June by James Martin. James is the insurance editor at Finder and he's written on a range of insurance and finance topics for over 7 years.
Gary Ross Hunter is an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, news.com.au, The Telegraph, Explore Travel and Escape. Gary holds a Kaplan Tier 1 General Insurance (General Advice) certification and a Kaplan Tier 1 Generic Knowledge certification which meets the requirements of ASIC Regulatory Guide 146 (RG146).
Need health cover for gastroscopy? Find out how private health insurance and Medicare cover treatment and compare the costs for the most affordable option.
How likely would you be to recommend finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Important information about this website
finder.com.au is one of Australia's leading comparison websites. We are committed to our readers and stands by our editorial principles
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You can learn more about how we make money.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. You should consider whether the products or services featured on our site are appropriate for your needs. If you're unsure about anything, seek professional advice before you apply for any product or commit to any plan and read any disclosure documents (such as any Target Market Determination (TMD) and/or Product Disclosure Statement (PDS)) issued by the provider before making a decision.
Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. Acceptance by insurance companies is based on things like occupation, health and lifestyle. By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. Your application for credit products is subject to the Provider's terms and conditions as well as their application and lending criteria.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
