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Medibank Health Insurance Review

Medibank is one of the cheapest hospital providers across all tiers and has comparatively strong extras.

3.9 ★★★★★ (196 reviews) Write a review

Pros

  • Medibank has one of the cheapest bronze hospital policies available on Finder.
  • It was highly commended in 3 categories at Finder's Health Insurance Awards in 2024. The Medibank products more comprehensive than most rivals were: Bronze Hospital, Medium Extras and Comprehensive Extras.

Cons

  • Medibank's cheapest extras option is around $7 per week. The cost of the cheapest extras policy is $4 per week*.
  • In 2022, Medibank's database was hacked which has impacted public trust and led to more negative customer reviews recently.

*Prices are based on a single person living in Sydney, for extras policies that cover at least ambulance and general dental.

Congratulations, Medibank!

A great effort from Medibank! This health insurer has been highly commended across several categories at the 2024 Finder Awards. These categories include; Bronze Hospital, Medium Extras and Comprehensive Extras.

Full list of 2024 winners

Sign-up deals with Medibank Health Insurance for April 2024

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Medibank health insurance: Our expert's verdict

Medibank is Australia's largest health fund by market share, but remains competitive on price.

Medibank is good if:

  • You want one of the cheapest bronze hospital policies available on Finder.
  • You want a competitively priced basic, silver or gold hospital policy.
  • You're looking for a sign-up bonus or discount, as Medibank regularly offers these.

Medibank is not great if:

  • You're looking for a very cheap extras policy. Medibank's lowest-priced option, Healthy Start Extras, is actually quite comprehensive and priced accordingly.

Top health insurance picks for Medibank

Our health insurance experts have selected 3 Medibank health insurance policies they feel represent good value. You can find them at the top of this page. We selected these policies for the following reasons:

  • Medibank Healthy Start Extras: Medibank Healthy Start Extras received an overall score of 6.80. This was the highest out of the 20 eligible medium extras insurance policies we analysed.
  • Medibank My Choice Extras Support 60: Medibank My Choice Extras Support 60 received an overall score of 8.84. This was the highest out of the 20 eligible comprehensive extras insurance policies we analysed.
  • Medibank Gold Complete Hospital: Medibank Gold Complete received an overall score of 4.24. This was the highest out of the 27 eligible gold hospital insurance policies we analysed.

Finder's health insurance methodology

Medibank health insurance complaints

We looked at the 2022 Ombudsman health insurance complaints. Because Medibank owns ahm, they're grouped together. Here's how they stacked up:

  • Medibank/ahm had fewer complaints than its market share. It counts 27.5% of the market, but has a comparatively low 19.30% of complaints.
  • Medibank/ahm had a better complaints score than other big health funds like Bupa and HCF.
  • Some smaller funds, including CUA Health and Peoplecare, had a better complaints score.
This chart shows the weighted volume of complaints received by each health fund, according to the Commonwealth Ombudsman. The lower the number, the better. Only non-restricted funds with a national market share of at least 0.1% are included here. Medibank/ahm is fourth overall in this ranking (up from seventh in 2021). The weighting ensures that funds are compared fairly; larger funds serve more customers so can potentially get more complaints.

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Medibank frequently asked questions

James Martin
This article was reviewed on 30 June by . James is the insurance editor at Finder and he's written on a range of insurance and finance topics for over 7 years.

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