HBF health insurance review

HBF is a stand-out health insurer with great value policies and a really good complaints record.

Key takeaways

  • HBF won Best Hospital Cover (VIC and TAS) in the 2026 Finder Health Insurance Awards.

  • HBF has an excellent complaints record, accounting for only 2.20% of complaints despite 8.10% market share.
  • HBF provides 9 hospital and 9 extras policy options, with Basic Plus hospital often around $22 a week.

Our verdict

Pros

  • HBF receive more than 20 Highly Commended Awards across multiple categories in the 2026 Finder Health Insurance Awards.
  • HBF offers low-cost policies, including Basic Plus hospital cover for around $22 a week.
  • Plenty of options with 9 hospital policies and 9 extras policies to choose from.

Cons

  • HBF's Gold tier hospital policies aren't the cheapest health insurance policies on the market.
  • If you want cover mainly for braces, you'll be able to find cheaper Extras policies elsewhere.

HBF health insurance

HBF offers a range of hospital and extras cover. To help find the best health insurance policy for you, it's best to compare multiple providers.

9 of 9 results
Treatments Price
  • Joint reconstructions
  • Ear nose and throat
  • Blood
  • Back neck and spine
$21.92
per week
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • Rehabilitation
  • Joint reconstructions
  • Dental surgery
  • Hernia and appendix
  • Eye excluding cataracts
  • Pain management
  • Gynaecology
  • Lung and chest
$18.47
per week
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • Rehabilitation
  • Joint reconstructions
  • Dental surgery
  • Hernia and appendix
$20.46
per week
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • Rehabilitation
  • Joint reconstructions
  • Dental surgery
  • Hernia and appendix
$22.06
per week
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • Joint reconstructions
  • Ear nose and throat
  • Blood
  • Back neck and spine
$25.21
per week
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • Lung and chest
  • Back neck and spine
  • Cataracts
  • Joint replacements
$27.83
per week
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • Lung and chest
  • Back neck and spine
  • Cataracts
  • Joint replacements
$31.30
per week
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • Lung and chest
  • Back neck and spine
  • Cataracts
  • Joint replacements
$44.71
per week
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • Cataracts
  • Joint replacements
  • Palliative care
  • Pregnancy and birth
$73.81
per week
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to SiteView details
Compare product selection
loading
Showing 9 of 9 results
9 of 9 results
Treatments Price
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
$3.88
per week
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$1.22
per week
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$5.06
per week
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
$7.43
per week
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
$8.99
per week
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
$9.79
per week
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
$13.88
per week
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
$16.99
per week
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to SiteView details
Compare product selection
HBF Health Limited logo
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
$29.72
per week
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to SiteView details
Compare product selection
loading
Showing 9 of 9 results

Sign-up deals with HBF for November 2026

2 of 2 results
Name

Get up to 12 weeks free and up to $200 gift card

Ends 08 December 2026

For new members who join by 8 Dec and maintain hospital and extras cover. T&Cs apply.


Get 6 weeks free on extras cover

Ends 17 November 2026

Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.

loading
Showing 2 of 2 results

Get the lowdown on Finder Score

Each month we analyse over 10,000 hospital and extras insurance products and rate each one on price and features. What we end up with is a nice round number out of 10 that helps you compare products a bit faster.

Before we start scoring, we need to make sure we're comparing like-for-like. Just as it doesn't make sense to compare a toy car with a Porche, it doesn't make sense to compare basic policies to top-tier gold policies. Each policy is given a price score and feature score. These are then combined to determine each policies's Finder Score. Read our full methodologies of how we calculated Finder Score for hospital cover and extras cover.

Did you know?

Did you know 83% of Australians stay with the same health insurer long-term, even as premiums rise by an average of 4.41%, according to Finder's 2026 Health Report? Only 40% review their policy every year. Whether you're considering HBF or comparing it against other funds, it's worth checking your cover annually to make sure you're still getting the benefits and value that matter most to you, rather than staying out of habit.

How to make a claim

There are a few ways to claim with HBF.

  • HBF App: Download from the App Store or Google Play to claim via the app
  • myHBF: Claim online through HBF"s digital portal, myHBF
  • On the spot: Swipe your member card or tap your digital member card when paying
  • At a branch: Visit your nearest HBF branch
  • Mail: Return a claim form by mail to HBF, GPO Box 1440, Perth WA 6845

Complaints info

We looked at the Commonwealth Ombudsman's 2024–25 State of the Health Funds report. Here's how HBF stacked up:

  • HBF received 4.4% of all complaints, well below its 7.9% share of the market.
  • That gives it a market-share-to-complaint ratio of 56%, the best result among Australia's five biggest funds. Some smaller funds did better, including Mildura Health Fund, St Lukes and TUH (all 33%).

Finder Awards badge

Congratulations, HBF!

HBF was a big winner in the 2026 Finder Awards.

  • Winner, Best Hospital Cover: VIC and TAS
  • Highly commended, Best Health Insurance: National, NSW, VIC, QLD, SA, WA, TAS and NT
  • Highly commended, Best Hospital Cover: National, NSW, QLD, SA, WA and NT
  • Highly commended, Best Extras Cover: QLD, SA, WA, TAS and NT
  • Highly commended, Best Overseas Visitor Health Cover

Full list of 2026 health insurance winners

FAQs

Nicola Middlemiss's headshot

Nicola Middlemiss is a journalist with nearly a decade of experience in personal finance and insurance. She has contributed to Domain, Yahoo Finance, Money Magazine and Insurance Business Australia, offering in-depth insights into commercial insurance in the Australian market. Nicola holds a Bachelor’s degree in English from the University of Leeds and a Tier 1 General Insurance (General Advice) certification, which complies with ASIC standards. See full bio

Nicola's expertise
Nicola has written 170 Finder guides across topics including:
  • Personal finance
  • Personal insurance, including car, health, home, life, pet and travel insurance
  • Commercial business insurance

Get rewarded $$ for switching with Finder Rewards

Find a better deal, save on your bills and get a free gift card. Sign up to be the first to hear about new Finder Rewards.

More guides on Finder

Go to site