Frank Health Insurance

Frank health insurance review

Our verdict: Frank health insurance is good if you want affordable cover with some handy extras perks, but it doesn’t have a Gold policy.

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Pros

  • Frank's Freedom Flexi-Bundle comes with one flexible limit so you have more freedom to claim on your included extras – only a handful of other insurers let you do this.
  • It's Australia's leading not-for-profit online-only health fund.
  • At around $13 a month, Frank Basic Extras policy is among the cheapest policies available on Finder.

Cons

  • Frank doesn't offer Gold level hospital cover. Its top policy is Top Hospital (Silver+), which doesn't include cover for insulin pumps, weight loss surgery and pain management with device.
  • It's all done online – Frank doesn't have any physical stores.
  • Frank's parent company, GMHBA, received more ombudsman complaints than its market share, more than funds including nib, Bupa and HBF.

Good value Frank policies

These are some great value hospital policies from Frank, including a mid-tier extras policy, a Basic Plus combined policy and a Bronze Plus policy.


*Quotes are based on a single individual with less than $90,000 income, $750 excess and living in Sydney.

Frank health insurance: Our verdict

Frank is a modern, transparent insurance company with a clear and easy-to-understand website. It has been around for over 10 years now.

Frank is good if:

  • You want extras cover that gives you more freedom to make claims on what you want.
  • You want an insurer that gives its profits back to its members – Frank is not-for-profit.

Frank is not great if:

  • You want a Gold policy.
  • You aren't comfortable with buying your policy online.

Review by our insurance writer Gary Hunter

Compare all policies from Frank

What types of health insurance does Frank offer?

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Hospital coverage

  • Basic Hospital 500 (basic+). This is a public hospital policy that provides benefits as a private patient in a public hospital for all procedures or services except insulin pumps, weight loss surgery and dialysis for chronic kidney failure. Ideal for fit, young and healthy people.
  • Basic Hospital Plus (Basic+). This policy provides benefits as a private patient in a public hospital for a range of procedures as well as some benefits as a private patient in a private hospital.
  • Private Hospital (Bronze). The first Bronze policy, this policy provides affordable cover in a private hospital for some of the more basic treatments.
  • Better Hospital (Bronze+). Like Bronze – cover includes the 18 clinical categories required for a Bronze rating – as well as things like medically necessary plastic and reconstructive surgery.
  • Silver Hospital (Silver). Get some of the perks of private health care without a premium price tag. Silver hospital gives you access to a range of hospital treatments while excluding some such as pregnancy and sleep studies, to help keep costs down.
  • Max Hospital (Silver+). If you want peace of mind, this policy gives you a great balance of value and comprehensive cover. With no pregnancy cover, it's ideal if you are a completed family or don't plan to have children.
  • Top Hospital (Silver+). The most comprehensive option, this product covers the 26 clinical categories required for a Silver rating as well as birth and pregnancy services, helping towards things like theatre surgery costs as well as shared or private room accommodation charges in a private hospital.

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Extras coverage

  • Simple Extras. From $6.40 per week, simple extras gives you the same amount back in your pocket every time you visit, up to your annual limits. Plus, you can get 100% back on optical up to your annual limit.
  • Some Extras. From $7.35 per week, Some Extras covers popular extras like dental, optical and the occasional alternative therapy with your choice of either 50% or 80% back.
  • Everyday Extras. From $9.90 per week, Everyday Extras covers the basics as well as services like health maintenance. You can also choose your own provider and get the same amount back each visit, up to annual limits.
  • More Extras. From $13.50 per week, More Extras gives you access to services including health maintenance benefits, orthodontics, podiatry and more. You can also choose your own provider and get the same amount back each visit, up to annual limits.
  • Lots Extras. From $13.70 per week, Lots Extras gives you head to toe coverage – ideal for those who like to take good care of themselves. It also comes with your choice of either 50% or 80% back.

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Combined coverage

  • The Essentials Bundle (Silver). Packed into 1 convenient package, this bundle gives you a range of extras services to help keep yourself fit and healthy, as well as all the hospital services you get with a Silver rated service. It also includes benefits for several procedures in a private hospital, gives you 60% back on popular extras and has some exclusions to help you keep costs down.
  • Freedom Starter Flexi-Bundle (Basic). This budget option policy costs around $20 a week and covers you for accidents only in a private hospital. It also comes with emergency ambulance transportation and you have the freedom to spend on the extras you like, including general and preventative dental, chiro, physio and dietetics. The longer you hold a policy, the more you get.
  • Freedom Saver Flexi-Bundle (Basic+). Another budget offering from Frank, this one comes with a few hospital treatments including tonsils, adenoids and grommets, joint reconstructions, hernia and appendix, gynaecology and miscarriage, termination of pregnancy and dental surgery. You also get plenty of extras including 100% back on optical with its own limit.

Frank health insurance complaints

We looked at the 2020 Ombudsman health insurance complaints. Here's how Frank health insurance (which is part of GMHBA) stacked up:

  • GMHBA's complaints numbers aren't good. Among Australia's 19 biggest insurers, it had the fourth largest complaint ratio.
  • While GMHBA had a relatively high proportion of complaints, this may not fully represent Frank's customers. For instance, Frank has a high rating on productreview.com.
This chart shows the weighted volume of complaints received by each health fund, according to the Commonwealth Ombudsman. The lower the number, the better. GMHBA/Frank is 16th overall in this ranking. The weighting ensures that funds are compared fairly; larger funds serve more customers so can potentially get more complaints.

Frank frequently asked questions

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