CBHS Health Fund Review 2021 | finder.com.au

CBHS Health Fund

Offering four hospital and package cover policies, CBHS Health Fund is ideal for Commonwealth Bank Group staff of all ages.

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CBHS Health Fund ensures Commonwealth Bank Group current and former staff have access to affordable private health care. As well as their broad spectrum of policies on offer, CBHS gives its members attractive cash-saving offers, and discounts for young people.

CBHS is a restricted health fund, meaning that only current and former employees of the Commonwealth Bank Group and their families are eligible to join.
finder.com.au does not currently have access to this health insurance brand. You may wish to compare options available on the health insurance homepage.
Top 3 features
  1. Good for current and former employees of the Commonwealth Bank Group.
  2. Good for young people under 30 looking for a discount.
  3. Good for great member offers and benefits.

Who is CBHS Health Fund?

CBHS Health Fund is a private health insurance fund run exclusively for current and former staff of Commonwealth Bank Group and their subsidiaries which include Aussie, Bankwest, Colonial First State and more.

Founded in 1951, the Commonwealth Bank Health Society was created to ensure that CBA employees had access to affordable private health care. It's now one of the largest member-owned health funds in Australia with over 200,000 members.

What health insurance options are available?

  • Basic Plus. Covers the basics and is designed to give you the choice of your own doctor when receiving treatment as a private patient in a shared room of a public hospital.
  • Limited (Bronze Plus). A mid-level policy covering essential services. Designed to cover most eventualities with some restricted benefits on services and treatments for things you are less likely to need.
  • Active (Silver Plus). A high-level of cover with exclusions for a small number of procedures to match your life stage.
  • Comprehensive (Gold). A high-level of cover with exclusions for a small number of procedures to match your life stage.
  • Essential. Basic extras cover for those who lead a healthy lifestyle and are looking for just the essentials at a friendly price.
  • Intermediate. Mid-level extras cover providing benefits for popular services and treatments for every day health management.
  • Top. Designed for those who are seeking security for a wide range of services, with attractive overall limits.
  • FlexiSaver (Basic Plus). This entry-level hospital and extras policy offers cost-effective health insurance by excluding treatments most young and healthy people won't need. It covers preventative and surgical dental, joint reconstructions, accident cover, physiotherapy and optical.
  • KickStart (Basic Plus). Designed as an affordable, basic package for the young and healthy, this policy covers the same essentials as the Flexisaver option, but with restricted benefits for services you're less likely to need. It also has a $70 daily co-payment option in hospital to keep premiums low.
  • StepUp (Bronze Plus). CBHS's mid-level cover option combines the benefits of Limited (Bronze Plus) Hospital and Intermediate Extras cover.
  • Prestige (Gold). This offers the highest level of cover available from CBHS and offers generous extras benefits including wellness benefits, access to the best doctors, access to chronic disease management programs and more.

CBHS members who hold any level of Hospital cover are automatically covered for emergency ambulance transport. CBHS Ambulance Cover will reimburse you for the costs of emergency ambulance transportation including medical emergency treatment at the scene. You are only covered if the transport or treatment is provided by a State Government ambulance service or a private ambulance service recognised by CBHS.

Cover is for emergency transportation and treatment only, such as a heart attack or stroke, not for routine and ongoing medical conditions. Residents of Western Australia holding a Hospital or Package product can also claim a benefit for non-emergency ambulance transport services up to a maximum of $5,000 per person per year.

Information on tiers

Since 1 April 2019, each CBHS product is categorised into Gold, Silver, Bronze or Basic. Most CBHS products have moved seamlessly into the new government tiers and cover more services than the Government's minimum standards.

CBHS will also offer increased excess options under the changes. This will allow you to reduce premiums on certain health cover, with $750 excess for singles and $1500 excess for couples and families on selected health cover.

Young people discount

From 1st April 2019, CBHS Health Fund is offering age-based discounts on Hospital cover for young Australians (aged between 18 and 29).

The discount you receive on your hospital premium depends on your age when you first take out eligible Hospital cover. It ranges from 10% (if you take out cover before the age of 26) to 2% (if you take out cover at the age of 29).

The discount is ongoing, which means if you keep your eligible Hospital cover, your discount remains until you turn 41. From then, the discount will reduce by 2% per year until it reaches zero.

To be eligible you'll need your own policy or a policy with your partner. The age-based discount is not available for dependants on their parents' policy.

If those on a couple or family policy, the discount is calculated by taking an average of the discount applied to the adults on the Hospital cover.

Member offers

Depending on the type of cover you choose, as a CBHS member you may also have access the following benefits:

  • Health management program. Receive advice and support to help you reach your lifestyle and wellbeing goals.
  • Best Doctors. This network gives members access to medical experts who can review your case.
  • The Choice Network. This network of providers offers no gap services to members.
  • Member discounts. CBHS members can enjoy discounted gym memberships, cheap eyewear and a range of other health discounts.
  • Health care aids. CBHS offers benefits on artificial aids, hearing aids and health care appliances.
  • Hospital in the home. This alternative to hospital treatments and rehab services allows you to stay at home in some cases.

How to make a claim

There are four ways you can lodge an extras claim with CBHS:

  • On the spot. If your health care service provider supports HICAPS or iSOFT facilities, simply swipe your CBHS Health Fund membership card on the spot to have the benefit amount deducted from your total fee.
  • Online. You can lodge your claim online by logging on to the CBHS Member Centre and uploading your receipt. Benefits for online claims are typically paid within 1-2 business days.
  • Through an app. You can lodge a claim by uploading a photo of your receipt using the CBHS Health Fund mobile app, which is available from the App Store and Google Play.
  • By filling out a claim form. You can download a claim form from the CBHS Health Fund website, complete it and return it to the fund along with your receipt or account. CBHS aims to pay benefits within five days of receiving your claim.

If you need to make a medical claim, a doctor who participates in an Access Gap Cover arrangement with the fund will bill CBHS directly. If your doctor doesn't participate in an Access Gap Cover agreement, you'll need to submit the claim to Medicare first before it is passed on to CBHS Health Fund.

Name Product Visa Compliant Smartphone Claiming Private Hospital GP Visits Pharmaceutical
CBHS Overseas Student Health Cover

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6 Responses

    Default Gravatar
    SUSIESeptember 10, 2017

    I’m want to compare top cover for psychiatric health in hospital

      Default Gravatar
      GruSeptember 11, 2017

      Hello Susie,

      Thanks for reaching out to Finder.

      Our partners for Health insurance with psychiatric coverage can give the cover you need. On that page, you will be able to read on the following:

      • Which Australian health funds offer cover?
      • How much of the cost does health insurance cover?
      • What should I be aware of when comparing policies?
      • Does Medicare cover hospital psychiatric care?
      • Compare health insurance for hospital psychiatric care

      You can also use our comparison table to see a side-by-side between different brands. Once you have chosen a particular insurer, you may then click on the “Go to site” button and you will be redirected to the insurer’s website where you can request a quotation, proceed with your application or get in touch with their representatives for further assistance.

      Before applying, please ensure that you review the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.

      Hope this helped. Feel free to reach out to us again if you need further assistance.


    Default Gravatar
    geoffJanuary 15, 2017

    My m-in-law will be visiting from China for three months.(79 yrs) What is the cost of a basic hospital cover for this period?

      Avatarfinder Customer Care
      RichardJanuary 16, 2017Staff

      Hi Geoff,

      Thanks for getting in touch. CBHS is a restricted fund, one that is only available to Commonwealth Bank employees. Your mother-in-law may need overseas visitors health cover (OVHC). To compare the policies from the funds in our panel, please head to our OVHC page.

      All the best,

    Default Gravatar
    alfredAugust 3, 2016

    my wife has recently died and was a commonwealth bank employee I (husband) have been determined as a sole survivor and have been awarded a 67% pension by the group SuperFund
    I received a letter stating that my wife’s funeral costs would be reimbursed to me
    No mention has been made of this and I was wondering if its the responsibility of the CBHS

      Avatarfinder Customer Care
      RichardAugust 4, 2016Staff

      Hi Alfred,

      Thanks for getting in touch and I’m sorry for your loss. finder.com.au is a comparison service and has no affiliation with CBHS. You will need to contact CBHS directly about this, which you can do by calling 1300 654 123.

      All the best,

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