Is CBHS a not-for-profit health fund?

Yes, CBHS is a not-for-profit health fund.

Can anyone join CBHS?

No, not everyone can join CBHS, as it is a restricted fund. Membership is only open to current and former employees of the Commonwealth Bank Group.

What member offers can I get with CBHS?

As a CBHS member, you can get access to the following benefits: Health management program. Receive advice and support to help you reach your lifestyle and wellbeing goals. Best Doctors. This network gives members access to medical experts who can review your case. The Choice Network. This network of providers offers no gap services to members. Member discounts. CBHS members can enjoy discounted gym memberships, cheap eyewear and a range of other health discounts. Health care aids. CBHS offers benefits on artificial aids, hearing aids and health care appliances. Hospital in the home. This alternative to hospital treatments and rehab services allows you to stay at home, in some cases.

How do I make a claim with CBHS?

There are 4 ways you can lodge a claim with CBHS: On the spot. If your health care service provider supports HICAPS or iSOFT facilities, simply swipe your CBHS Health Fund membership card on the spot to have the benefit amount deducted from your total fee. Online. You can lodge your claim online by logging on to the CBHS Member Centre and uploading your receipt. Benefits for online claims are typically paid within 1-2 business days. Through an app. You can lodge a claim by uploading a photo of your receipt using the CBHS Health Fund mobile app, which is available from the App Store and Google Play. By filling out a claim form. You can download a claim form from the CBHS Health Fund website, complete it and return it to the fund along with your receipt or account. CBHS aims to pay benefits within 5 days of receiving your claim. If you need to make a medical claim, a doctor who participates in an Access Gap Cover arrangement with the fund will bill CBHS directly. If your doctor doesn't participate in an Access Gap Cover agreement, you'll need to submit the claim to Medicare first before it is passed on to CBHS Health Fund.

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Our Verdict: CBHS Health Fund

CBHS Health Fund is a restricted not-for-profit fund that offers a small range of policies. Membership is restricted to current and employees of the Commonwealth Bank Group and their families.

Pros

A good private health option to consider if you're under 30 and are a current or former employee of the Commonwealth Bank Group.
There's a range of attractive member perks and benefits to take advantage of.
It's a not-for-profit health fund.

Cons

CBHS Health Fund has an average rating of only 1.4 out of 5 from 22 reviews on ProductReview.com.au. Correct as of 15 August 2021.
It's only open to employees, former employees, family members, franchisees or contractors of the Commonwealth Bank Group.
CBHS had the same complaints ratio and market share.

Good-value CBHS policies

These are some good-value hospital policies from CBHS – 1 each from the Basic, Bronze and Silver tiers.

What types of health insurance does CBHS offer?

Hospital
Extras
Combined
Ambulance

Hospital icon

Hospital coverage

Basic Plus. Covers the basics and is designed to give you the choice of your own doctor when receiving treatment as a private patient in a shared room of a public hospital.
Limited (Bronze Plus). A mid-level policy covering essential services. Designed to cover most eventualities with some restricted benefits on services and treatments for things you are less likely to need.
Active (Silver Plus). A high-level of cover with exclusions for a small number of procedures to match your life stage.
Comprehensive (Gold). A high-level of cover with exclusions for a small number of procedures to match your life stage.

Extras icon

Extras coverage

Essential. Basic extras cover for those who lead a healthy lifestyle and are looking for just the essentials at a friendly price.
Intermediate. Mid-level extras cover providing benefits for popular services and treatments for everyday health management.
Top. Designed for those who are seeking security for a wide range of services, with attractive overall limits.

Clipboard icon

Combined coverage

FlexiSaver (Basic Plus). This entry-level hospital and extras policy offers cost-effective health insurance by excluding treatments most young and healthy people won't need. It covers preventative and surgical dental, joint reconstructions, accident cover, physiotherapy and optical.
KickStart (Basic Plus). Designed as an affordable, basic package for the young and healthy, this policy covers the same essentials as the FlexiSaver option, but with restricted benefits for services you're less likely to need. It also has a $70 daily co-payment option in hospital to keep premiums low.
StepUp (Bronze Plus). CBHS's mid-level cover option combines the benefits of Limited (Bronze Plus) Hospital and Intermediate Extras cover.
Prestige (Gold). This offers the highest level of cover available from CBHS and offers generous extras benefits including wellness benefits, access to chronic disease management programs and more.

Ambulance icon

Ambulance coverage

CBHS members who hold any level of Hospital cover are automatically covered for emergency ambulance transport. CBHS Ambulance Cover will reimburse you for the costs of emergency ambulance transportation including medical emergency treatment at the scene. You are only covered if the transport or treatment is provided by a State Government ambulance service or a private ambulance service recognised by CBHS. This means you won't need to purchase an additional ambulance-only health insurance policy.

Cover is for emergency transportation and treatment only, such as a heart attack or stroke, not for routine and ongoing medical conditions. Residents of Western Australia holding a Hospital or Package product can also claim a benefit for non-emergency ambulance transport services up to a maximum of $5,000 per person per year.

CBHS Health Fund complaints

We looked at the 2023 Ombudsman health insurance complaints to see how good CBHS health fund's customer service is. Here's how CBHS stacked up:

It had a better complaints ratio than a handful of insurers including Australian Unity and HIF.

It had the same complaints ratio and market share.

CBHS frequently asked questions

As a CBHS member, you can get access to the following benefits:
- Health management program. Receive advice and support to help you reach your lifestyle and wellbeing goals.
- Best Doctors. This network gives members access to medical experts who can review your case.
- The Choice Network. This network of providers offers no gap services to members.
- Member discounts. CBHS members can enjoy discounted gym memberships, cheap eyewear and a range of other health discounts.
- Health care aids. CBHS offers benefits on artificial aids, hearing aids and health care appliances.
- Hospital in the home. This alternative to hospital treatments and rehab services allows you to stay at home, in some cases.
There are 4 ways you can lodge a claim with CBHS:
- On the spot. If your health care service provider supports HICAPS or iSOFT facilities, simply swipe your CBHS Health Fund membership card on the spot to have the benefit amount deducted from your total fee.
- Online. You can lodge your claim online by logging on to the CBHS Member Centre and uploading your receipt. Benefits for online claims are typically paid within 1-2 business days.
- Through an app. You can lodge a claim by uploading a photo of your receipt using the CBHS Health Fund mobile app, which is available from the App Store and Google Play.
- By filling out a claim form. You can download a claim form from the CBHS Health Fund website, complete it and return it to the fund along with your receipt or account. CBHS aims to pay benefits within 5 days of receiving your claim.
If you need to make a medical claim, a doctor who participates in an Access Gap Cover arrangement with the fund will bill CBHS directly. If your doctor doesn't participate in an Access Gap Cover agreement, you'll need to submit the claim to Medicare first before it is passed on to CBHS Health Fund.

Thank you for your feedback!

To make sure you get accurate and helpful information, this guide has been edited by Tim Bennett as part of our fact-checking process.

Written by

Alex Holderness

Head of publishing

As Finder's insurance group publisher, Alex Holderness aims to make confusing topics easy to understand. She's been published in Money Mag, Yahoo Finance, Hospital Health, and is a contributing author for Google's Startup Grind. She has a keen passion for running and is currently studying for her General Insurance certification. See full bio

Co-written by

Gary Ross Hunter

Journalist

Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards. See full bio

Gary Ross's expertise

Gary Ross has written 589 Finder guides across topics including:

Health, home, life, car, pet and travel insurance
Managing the cost of living

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6 Responses

SUSIESeptember 10, 2017

I’m want to compare top cover for psychiatric health in hospital

GruSeptember 11, 2017

Hello Susie,

Thanks for reaching out to Finder.

Our partners for Health insurance with psychiatric coverage can give the cover you need. On that page, you will be able to read on the following:

Which Australian health funds offer cover?
How much of the cost does health insurance cover?
What should I be aware of when comparing policies?
Does Medicare cover hospital psychiatric care?
Compare health insurance for hospital psychiatric care

You can also use our comparison table to see a side-by-side between different brands. Once you have chosen a particular insurer, you may then click on the “Go to site” button and you will be redirected to the insurer’s website where you can request a quotation, proceed with your application or get in touch with their representatives for further assistance.

Before applying, please ensure that you review the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.

Hope this helped. Feel free to reach out to us again if you need further assistance.

Cheers,
Gru

geoffJanuary 15, 2017

My m-in-law will be visiting from China for three months.(79 yrs) What is the cost of a basic hospital cover for this period?

Finder

RichardJanuary 16, 2017Finder

Hi Geoff,

Thanks for getting in touch. CBHS is a restricted fund, one that is only available to Commonwealth Bank employees. Your mother-in-law may need overseas visitors’ health cover (OVHC). To compare the policies from the funds in our panel, please head to our OVHC page.

All the best,
Richard

alfredAugust 3, 2016

my wife has recently died and was a commonwealth bank employee I (husband) have been determined as a sole survivor and have been awarded a 67% pension by the group SuperFund
I received a letter stating that my wife’s funeral costs would be reimbursed to me
No mention has been made of this and I was wondering if its the responsibility of the CBHS
alfred

Finder

RichardAugust 4, 2016Finder

Hi Alfred,

Thanks for getting in touch and I’m sorry for your loss. finder.com.au is a comparison service and has no affiliation with CBHS. You will need to contact CBHS directly about this, which you can do by calling 1300 654 123.