CBHS Health Fund Review

Our verdict: CBHS Health Fund comes with good member perks but to apply, you'll need to be a Commonwealth Bank Group staffer or family member – past or present.

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  • A good private health option to consider if you're under 30 and are a current or former employee of the Commonwealth Bank Group.
  • There's a range of attractive member perks and benefits to take advantage of.
  • It's a not-for-profit health fund.


  • CBHS Health Fund has an average rating of only 1.4 out of 5 from 22 reviews on ProductReview.com.au. Correct as of 15 August 2021.
  • It's only open to employees, former employees, family members, franchisees or contractors of the Commonwealth Bank Group.
  • CBHS had a higher complaints ratio than its market share.

Good-value CBHS policies

These are some good-value hospital policies from CBHS – 1 each from the Basic, Bronze and Silver tiers.

Top Pick for

Silver Hospital

CBHS Active Hospital image

From $34.37 per week*

All silver treatments | Dialysis for chronic kidney failure | Insulin pumps

More info

*Price is for a single person in NSW, aged 30, with an income of $90,000 per year (excess of $750).

CBHS Health Fund: Our verdict

CBHS Health Fund is a restricted not-for-profit fund that offers 4 hospital policies, 3 extras policies and 4 combined options.

CBHS is good if:

  • You're a former or current Commonwealth Bank Group employee
  • You like member perks

CBHS is not great if:

  • You're not a former or current employee of the Commonwealth Bank
  • You prefer the stability of a large fund

Review by our insurance writer Gary Hunter

Compare all policies from CBHS

What types of health insurance does CBHS offer?

Hospital icon

Hospital coverage

  • Basic Plus. Covers the basics and is designed to give you the choice of your own doctor when receiving treatment as a private patient in a shared room of a public hospital.
  • Limited (Bronze Plus). A mid-level policy covering essential services. Designed to cover most eventualities with some restricted benefits on services and treatments for things you are less likely to need.
  • Active (Silver Plus). A high-level of cover with exclusions for a small number of procedures to match your life stage.
  • Comprehensive (Gold). A high-level of cover with exclusions for a small number of procedures to match your life stage.

Extras icon

Extras coverage

  • Essential. Basic extras cover for those who lead a healthy lifestyle and are looking for just the essentials at a friendly price.
  • Intermediate. Mid-level extras cover providing benefits for popular services and treatments for everyday health management.
  • Top. Designed for those who are seeking security for a wide range of services, with attractive overall limits.

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Combined coverage

  • FlexiSaver (Basic Plus). This entry-level hospital and extras policy offers cost-effective health insurance by excluding treatments most young and healthy people won't need. It covers preventative and surgical dental, joint reconstructions, accident cover, physiotherapy and optical.
  • KickStart (Basic Plus). Designed as an affordable, basic package for the young and healthy, this policy covers the same essentials as the FlexiSaver option, but with restricted benefits for services you're less likely to need. It also has a $70 daily co-payment option in hospital to keep premiums low.
  • StepUp (Bronze Plus). CBHS's mid-level cover option combines the benefits of Limited (Bronze Plus) Hospital and Intermediate Extras cover.
  • Prestige (Gold). This offers the highest level of cover available from CBHS and offers generous extras benefits including wellness benefits, access to chronic disease management programs and more.

Ambulance icon

Ambulance coverage

CBHS members who hold any level of Hospital cover are automatically covered for emergency ambulance transport. CBHS Ambulance Cover will reimburse you for the costs of emergency ambulance transportation including medical emergency treatment at the scene. You are only covered if the transport or treatment is provided by a State Government ambulance service or a private ambulance service recognised by CBHS.

Cover is for emergency transportation and treatment only, such as a heart attack or stroke, not for routine and ongoing medical conditions. Residents of Western Australia holding a Hospital or Package product can also claim a benefit for non-emergency ambulance transport services up to a maximum of $5,000 per person per year.

CBHS Health Fund complaints

We looked at the 2020 Ombudsman health insurance complaints to see how good CBHS health fund's customer service is. Here's how CBHS stacked up:

  • It had a better complaints ratio than a handful of insurers including GMHBA, Australian Unity and HIF.
  • It had a higher complaints ratio than its market share.
This chart shows the weighted volume of complaints received by each health fund, according to the Commonwealth Ombudsman. The lower the number, the better. CBHS Health Fund is fifteenth overall in this ranking. The weighting ensures that funds are compared fairly; larger funds serve more customers so can potentially get more complaints.

CBHS frequently asked questions

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6 Responses

    Default Gravatar
    SUSIESeptember 10, 2017

    I’m want to compare top cover for psychiatric health in hospital

      Default Gravatar
      GruSeptember 11, 2017

      Hello Susie,

      Thanks for reaching out to Finder.

      Our partners for Health insurance with psychiatric coverage can give the cover you need. On that page, you will be able to read on the following:

      • Which Australian health funds offer cover?
      • How much of the cost does health insurance cover?
      • What should I be aware of when comparing policies?
      • Does Medicare cover hospital psychiatric care?
      • Compare health insurance for hospital psychiatric care

      You can also use our comparison table to see a side-by-side between different brands. Once you have chosen a particular insurer, you may then click on the “Go to site” button and you will be redirected to the insurer’s website where you can request a quotation, proceed with your application or get in touch with their representatives for further assistance.

      Before applying, please ensure that you review the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.

      Hope this helped. Feel free to reach out to us again if you need further assistance.


    Default Gravatar
    geoffJanuary 15, 2017

    My m-in-law will be visiting from China for three months.(79 yrs) What is the cost of a basic hospital cover for this period?

      Avatarfinder Customer Care
      RichardJanuary 16, 2017Staff

      Hi Geoff,

      Thanks for getting in touch. CBHS is a restricted fund, one that is only available to Commonwealth Bank employees. Your mother-in-law may need overseas visitors’ health cover (OVHC). To compare the policies from the funds in our panel, please head to our OVHC page.

      All the best,

    Default Gravatar
    alfredAugust 3, 2016

    my wife has recently died and was a commonwealth bank employee I (husband) have been determined as a sole survivor and have been awarded a 67% pension by the group SuperFund
    I received a letter stating that my wife’s funeral costs would be reimbursed to me
    No mention has been made of this and I was wondering if its the responsibility of the CBHS

      Avatarfinder Customer Care
      RichardAugust 4, 2016Staff

      Hi Alfred,

      Thanks for getting in touch and I’m sorry for your loss. finder.com.au is a comparison service and has no affiliation with CBHS. You will need to contact CBHS directly about this, which you can do by calling 1300 654 123.

      All the best,

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