Pros
- Repairs use genuine BMW parts and factory-trained mechanics.
- Replaces your car with a new one if it's written off within three years of first registration.
- You have the freedom to choose your own repairer.
Cons
- The theft hire car benefit is restricted to drivers aged 25 and over.
- You have to pay your full standard excess for windscreen claims unless you pay for an extra add-on.
- Claims can be denied if your car isn't kept roadworthy or if repairs start before the insurer approves them.

How can I put a complaint regarding my accident claim?
Hi Sinnathamby,
Thanks for your question.
If you’ve already made a formal complaint to the insurance company and you didn’t receive a response in a reasonable time or you’re unhappy with their response, you can contact the Financial Ombudsman Service (FOS) for a resolution.
Cheers,
Liezl