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Alexandra Koster was Finder's publisher for car, home and pet insurance. She has a Tier 1 certification in General Insurance, as well as a Bachelor of Arts in Film and Cultural Studies from the University of Sydney. Her hobbies include reading Product Disclosure Statements and deciphering complicated insurance lingo to help people save on their insurance so that they can spend their money on better things – like dogs. See full bio

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2 Responses

    Default Gravatar
    SinnathambyAugust 11, 2017

    How can I put a complaint regarding my accident claim?

      Default Gravatar
      LiezlAugust 11, 2017

      Hi Sinnathamby,

      Thanks for your question.

      If you’ve already made a formal complaint to the insurance company and you didn’t receive a response in a reasonable time or you’re unhappy with their response, you can contact the Financial Ombudsman Service (FOS) for a resolution.

      Cheers,
      Liezl

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