Medibank Health Insurance Review

*Prices are based on a single person living in Sydney, for extras policies that cover at least ambulance and general dental.

Congratulations, Medibank!

A great effort from Medibank! This health insurer has been highly commended across several categories at the 2024 Finder Awards. These categories include; Bronze Hospital, Medium Extras and Comprehensive Extras.

Full list of 2024 winners

• Explore Medibank's past Award wins

  • Finalist for Best Health Insurance - Bronze Hospital 2023
  • Finalist for Best Health Insurance - Gold Hospital 2023
  • Finalist for Best Health Insurance - Medium Extras 2023
  • Finalist for Best Health Insurance - Comprehensive Extras 2023

Sign-up deals with Medibank Health Insurance for April 2024

What types of health insurance does Medibank offer?

• Combined
• Hospital
• Extras

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Step 1/3 - About your cover

What kind of health insurance do you need?

Hospital

Extras

Combined (Extras + Hospitals)

Who needs cover?

Single

Couple

Family

Single Parent Family

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Which state do you live in?

QLD

NSW

ACT

VIC

TAS

SA

WA

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What hospital cover do you need?

Cheap cover that lets you avoid the medicare tax

Standard cover (a varied mix of hospital treatments)

Comprehensive cover for most treatments

Pregnancy and childbirth

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What extras cover do you need?

Select as many as you want

Preventative & general dental

Major dental & implants

Optical

Physiotherapy

Podiatry

Non-PBS pharmaceuticals

Chiropractic

Emergency ambulance

Remedial massage

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Medibank health insurance: Our expert's verdict

Medibank is Australia's largest health fund by market share, but remains competitive on price.

Medibank is good if:

• You want one of the cheapest bronze hospital policies available on Finder.
• You want a competitively priced basic, silver or gold hospital policy.
• You're looking for a sign-up bonus or discount, as Medibank regularly offers these.

Medibank is not great if:

• You're looking for a very cheap extras policy. Medibank's lowest-priced option, Healthy Start Extras, is actually quite comprehensive and priced accordingly.

Medibank was recognised 4 times at the latest Finder Awards. If you're after a reliable brand, it's hard to look past. But if you're keen to go with a not-for-profit, or you just want a very cheap extras policy, you should probably look elsewhere.

Gary Ross Hunter
Insurance and innovations editor

Top health insurance picks for Medibank

Our health insurance experts have selected 3 Medibank health insurance policies they feel represent good value. You can find them at the top of this page. We selected these policies for the following reasons:

• Medibank Healthy Start Extras: Medibank Healthy Start Extras received an overall score of 6.80. This was the highest out of the 20 eligible medium extras insurance policies we analysed.
• Medibank My Choice Extras Support 60: Medibank My Choice Extras Support 60 received an overall score of 8.84. This was the highest out of the 20 eligible comprehensive extras insurance policies we analysed.
• Medibank Gold Complete Hospital: Medibank Gold Complete received an overall score of 4.24. This was the highest out of the 27 eligible gold hospital insurance policies we analysed.

Finder's health insurance methodology

Medibank health insurance complaints

We looked at the 2022 Ombudsman health insurance complaints. Because Medibank owns ahm, they're grouped together. Here's how they stacked up:

• Medibank/ahm had fewer complaints than its market share. It counts 27.5% of the market, but has a comparatively low 19.30% of complaints.
• Medibank/ahm had a better complaints score than other big health funds like Bupa and HCF.

• Some smaller funds, including CUA Health and Peoplecare, had a better complaints score.

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Unlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and you can compare nearly every health fund in Australia on the site (and find a better deal).

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Since 2014, we've helped 350,000+ people find health insurance by explaining your options simply. We'll never ask for your number or email to see prices. We're here to help you make a decision.

Medibank frequently asked questions

• Is Medibank a good health fund?

  Medibank was highly commended in 3 categories at Finder's Health Insurance Awards in 2024. This was based on the value of hospital and extras cover. It also received fewer complaints than its market share in the most recent Ombudsman report. However, this was before the 2022 cyber attack.

• Is Medibank health insurance good for pregnancy?

  Medibank Gold Hospital Complete, which covers pregnancy, was highly commended for best gold hospital insurance policy at the latest Finder Awards. It ranked third for value out of all the eligible gold hospital insurance policies we analysed. It's Growing Family option is one of the most comprehensive health insurance policies to cover pregnancy. It can include extras cover for antenatal and postnatal classes, pregnancy compression garments and an Australian Breastfeeding Association membership.

• Does Medibank cover ambulance?

  Yes, Medibank covers ambulance as part of any health insurance policy. Medibank also offers standalone ambulance cover from around $65 a year, which will cover the cost of emergency ambulance transportation Australia-wide.

• Is Medibank not-for-profit?

  Medibank used to be a government-owned fund, but it was privatised in 2014. Here's a list of not-for-profit funds in Australia.

• Does Medibank offer any other perks?

  Being a Medibank health insurance customer gives you access to money off Medibank life, income protection, funeral and pet insurance. Plus, get 15% off Medibank travel insurance. Customer are also able to get money off a range of other products including Fitbits, Palace Cinema tickets, Sunglass Hut, Apple watches and headphones and more.

• How do I make a claim with Medibank?

  • Hospital claims. Your claim is automatically forwarded to Medibank along with the relevant receipts and bills.
  • Extras claims. These can be lodged on the spot using your membership card, online via the member portal, by using the Medibank Mobile app, by traditional mail or by visiting a Medibank store.

• Does Medibank insure overseas visitors or students?

  Medibank offers several overseas visitors health cover (OVHC) and overseas student health cover (OSHC) policies and they all meet the Department of Immigration and Citizenship (DIAC) visa requirements.

This article was reviewed on 30 June by James Martin. James is the insurance editor at Finder and he's written on a range of insurance and finance topics for over 7 years.