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Bank of Queensland Car Insurance Review

BOQ insurance is now managed by Honey Insurance, which is underwritten by RACQ. It offers a comprehensive policy with comparatively strong policy limits on personal items, baby seats and trailers.

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By

Gary Ross Hunter

&

James Martin

Edited by

Elizabeth Barry

Updated

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Bank of Queensland is currently in the process of refining its new car insurance product. If you're an existing customer, you should receive communication from them before your policy expires with information on what to do next.
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What policies are available?

Comprehensive

Bank of Queensland (BOQ) offers Comprehensive car insurance only. It covers:

  • Loss or damage to your car
  • Agreed Value
  • Baby capsules and child seats - up to $1,500
  • Changing your car - 14 days
  • Emergency accommodation or travel - up to $1,500
  • Emergency repairs - up to $1,500
  • Hire car after theft - up to $150 per day, for up to 21 days
  • Hire car after not at fault collision - up to $150 per day
  • Keys and locks - up to $1,500
  • Lifetime repair guarantee
  • New car replacement - up to 2 years
  • Personal effects - up to $1,500
  • Removal of debris
  • Towing and storage - up to $100 per day to a total of 30 days of storage
  • Trailer damage - up to $1,500
  • Third-party liability cover - up to $20,000,000
Optional add-ons

Drivers may choose to add the following options to their comprehensive policy:

  • Hire car after an incident - up to $150 per day, for up to 21 days
  • No excess glass repairs - 1 claim for window glass with no excess

What excesses apply?

The excess is the amount you've agreed to pay when you have to make a claim. These include:

  • Basic excess: This applies to all claims.
  • Listed inexperienced driver excess: This applies if an incident occurs where the listed driver has not held a full or open Australian driver's licence for the preceding 5 consecutive years (this excludes learner licence).
  • Unlisted inexperienced driver excess: This applies if an incident occurs where the driver was unlisted and inexperienced per the definition above.

When does an excess not apply?

If you can prove someone else is entirely responsible for the accident, then the excess may not apply.

Making a claim with BOQ car insurance

Following an incident, you may need to lodge a claim. Here's how you can do so:

  1. Contact the insurer as soon as you can.
  2. Keep proof of any out-of-pocket expenses.
  3. The insurer will let you know if it requires any documents from you, be sure to send them across in a timely manner.
  4. Notify the insurer if you need a hire car.
  5. The insurer will assess your claim and let you know of the next steps. This may involve taking your car to a repairer to inspect the damage.
  6. Based on the assessment, the insurer will let you know the outcome. This will include any details of excesses payable and if any repairs or payment has been authorised for your car.

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