Qantas Health Insurance has a range of health insurance policies available. To help find the best health insurance for your needs, compare multiple options.
Based on Qantas health insurance scores in Finder's 2024 & 2025 Customer Satisfaction Awards.
For Qantas hospital cover you usually won't receive a bill if your procedure is covered by your policy, you go to an nib Agreement Private Hospital, and your specialists participate in nib's MediGap scheme. You'll just have to pay any excess that applies. If you do receive a hospital bill and you're covered for the procedure, you can make a claim online via the Qantas Health Insurance' self-service portal. You can also call Qantas Health Insurance on 13 49 60 if you need some help with the process.
For extras claims you'll normally tap your Qantas Health Insurance card at any provider with a HICAPS machine and just pay the remaining bill, if there is any. If you can't claim at your service provider, you can claim online via the self-service portal or through the Qantas Wellbeing app.
Qantas Health Insurance is underwritten by nib which does have the best complaints record. nib has 9.7% of market share and accounted for 8.8% of complaints received by the Commonwealth Ombudsman's Office in the last financial year. That's a lot better than last year, but the averages this yard were put out of whack because Defence Health has a blow out in complaints due to a botched system migration back in 2023. Compared to the other major health funds, nib has the worst ratio of complaints to market share.
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I would like to know if it’s worth changing from my teachers health to Qantas. Thank you
Hi Nellie,
Thanks for reaching out. Qantas Health Insurance does not belong to our panel of health insurers and we are not permitted to provide our users with personal advise or product recommendations.
You may, however, refer to our guides on how to maximise your extras cover. You can also learn more about switching health insurance policies for some helpful tips.
I hope this helps.
Cheers,
Liezl