NAB outage affecting ATMs and EFTPOS machines

Peter Terlato 10 October 2016

National Australia Bank NAB ATM

Branches remain open to assist customers in need.

National Australia Bank (NAB) has been experiencing outages to its some of its services since last week, with the latest disruptions preventing cardholders from using cash machines and eftpos terminals.

NAB chief customer officer, consumer banking and wealth Andrew Hagger apologised to customers in a note posted on the company's news page, confirming the outage was affecting automated teller machines (ATMs), EFTPOS terminals, NAB merchant terminals and the bank's health claims billing solution HICAPS.

"It’s important for customers to know that our branches are open and you can get assistance," he said.

“We’re working hard to fix this problem and we’re very sorry for the trouble this is causing."

Hagger said NAB will continue to provide customers with regular updates and support where possible.

Last week, NAB alerted customers to outages affecting a number of the bank's systems; including customer call centres, mobile internet banking and the processing of customer payments.

Search the nearest branch or business banking centre using the locations service on the NAB website.

Concerned customers can continue to check the bank's news page for regular updates on the outage.

Outages are a commonplace occurrence in Australia these days. Telecommunications provider Telstra has had a horror run of outages recently, while competing networks Virgin Mobile and Vodafone have also experienced system outages this year.

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