How do I make a claim with NRMA

If you wish to make a claim, you'll need to notify NRMA Home Insurance as soon as possible. You can make a claim online through NRMA's Self Service Centre, or you can phone 131 123 to lodge your claim over the phone. You'll need to provide your policy number, the address of the insured property and a police incident report number (if applicable). You must co-operate fully with NRMA Home Insurance and provide any information or documentation the company deems necessary to process your claim. It's also important to remember that you should never admit fault or attempt to settle a claim against you without NRMA's permission, but you must do everything possible to prevent any further loss or damage.

Do I have to pay an excess with NRMA home insurance?

When you make a claim under your NRMA Home Insurance policy, you'll need to pay an excess to contribute to the cost of your claim. Depending on your policy and the nature of your claim, you may have to pay more than one excess. The following excesses apply to NRMA Home Insurance policies: Basic Earthquake Special

Who is eligible for an NRMA home insurance policy?

Here's the key eligibility criteria for an NRMA home insurance policy: The type of home you own. It must be a free standing house, townhouse, villa or duplex, semi-detached house or terrace. Registered body corporate buildings and houseboats are not eligible. How you use the home you own. It must be your primary residence or holiday home. It's not suitable if your home is a business, such as a hotel or bed & breakfast. The condition of your home. The home needs to meet acceptable dwelling criteria; for instance, it must be secure, watertight, structurally sound and well maintained. It's not suitable for homes under initial construction or renovations that cost more than specified in the PDS.