Suncorp Cash Passport Travel Card

Rates and Fees verified correct on May 1st, 2017

Spend in multiple currencies and avoid hefty travel money costs with the Suncorp Cash Passport Travel Card.

The Suncorp Cash Passport Travel Card could be a convenient way to spend and manage your holiday budget. Load the card with funds and spend like a local in up to 10 different currencies. You can also save on international transaction fees when you make a purchase or withdrawal.
The Suncorp Travel Money Card comes with the worldwide acceptance of MasterCard, and the Cash Passport is issued with a backup card in case the first is lost or stolen. Learn more about the Suncorp Cash Passport Travel Money Card below.

Available CurrenciesAUD, USD, EUR, GBP, NZD, THB, CAD, HKD, JPY, SGD
Multiple Currencies on One CardYes
Number of Cards Issued2
Minimum Load Amount$100
Maximum Load Amount$100,000
Maximum Annual Load Amount$100,000
24 Hour ATM Cash Withdrawal Limit$3,000
24 Hour POS Transaction Limit$15,000
Initial Load Fee1.1% of the initial load / reload amount or $15, whichever is greater
ATM Withdrawal FeeUSD 2.50, EUR 2.50, GBP 2.00, NZD 3.50, THB 80.00, CAD 3.50, HKD 18.00, JPY 260.00, SGD 3.50, AUD 3.50
Reload Fee$15
Monthly Inactivity Fee
after 12 months inactivity
Transaction Fee for Purchases$0
Balance Enquiries$0
Card Replacement Fee$0
Currency Conversion Fee0%
BPay Reload fee1% of the reload amount
Negative Balance Fee$0
Account Closing Fee$10
Available To Temporary ResidentsNo

Reloading funds and currencies

You can load up to 10 different currencies to the Suncorp Cash Passport Travel Card. These include:

  • US dollar (USD)
  • Great British pound (GBP)
  • Euro (EUR)
  • New Zealand dollar (NZD)
  • Japanese yen (JPY)
  • Canadian dollar (CAD)
  • Thai baht (THB)
  • Singapore dollar (SGD)
  • Hong Kong dollar (HKD)
  • Australian dollar (AUD)

You can purchase this card online or by visiting any Suncorp branch. You can reload your card by logging into the Suncorp Cash Passport online portal, through BPAY or by visiting any Suncorp branch. The funds you load onto the card will be locked into the exchange rate that applies at the time of loading. This means that you’ll know exactly how much money you have without the interference of fluctuating exchange rates.

Currency default order

When you use this card to make a payment in a currency not held on the card, it relies on a default order of priority. So if you don’t have the local currency loaded or supported on your card, your funds will be debited from your currency wallets in the following order (depending on which have funds loaded in them):

1. AUD 2. USD 3. EUR 4. GBP 5. NZD 6. THB 7. CAD 8. HKD 9. JPY 10. SGD

The minimum you can load to this card is $100. The maximum is $100,000.

Where can you use this travel card?

You can use your Suncorp Cash Passport Travel Card at over 35.9 million locations around the world, which include around 2.1 million ATMs. To use your card, all you have to do is look for the MasterCard logo. This means you can use this card to shop and pay bills at restaurants and hotels. Plus, you can use the card when shopping on international websites.

Due to political and economic sanctions, you cannot use this card in countries such as North Korea, Taiwan, Syria, Sudan and Cuba.

If you travel to a region that uses a currency the card does not support, it relies on the default order of priority to process transactions.

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Fees and charges

All of the fees and charges are charged in Australian dollars. The fees you can expect include:

Fees and chargesAmount
Initial card fee and branch reload fee1.1% of the load amount or $15 (whichever is greater)
Online portal reload fee$0
BPAY reload fee1% of the reload amount
International ATM withdrawal fee$0 (some ATM operators may charge a fee)
Domestic ATM withdrawal fee2.95% of the withdrawn amount
Currency conversion fee5.95% if you pay in an unloaded or unsupported currency.
Cash over the counter fee$10
Monthly inactivity fee$4 (charged if you don’t use your card for 12 consecutive months)
Closure fee$10
Secondary card fee$0
Replacement card fee$0
Negative balance fee$20
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Getting your card

It’s easy and free to order your Suncorp Cash Passport.

  • Ordering. You can order your card online for free by visiting the Suncorp Bank Multi-Cash Currency portal. Otherwise, you can visit your nearest Suncorp Branch and pick up a Cash Passport for $15.
  • Activating. Once you’ve received your card, visit the online portal and select ‘My Account’ and follow the prompts to register your Cash Passport. After you’ve registered your card, you’ll be able to view the balance, move your funds between currencies and see your recent transactions.
  • Loading. There are three different ways you can load and reload your card:
    • Online portal. You can reload your funds for free via the online portal. You’ll just need to select ‘Top Up Card’ once you’ve logged into your online portal and then follow the prompts to generate an invoice to pay with BPAY. This will be emailed to you. You can pay via BPAY using the Biller Code 303941. You’ll receive your unique customer number in the reload confirmation email.
    • BPAY. You can use the BPAY reload details on the bank of your card to top up your card, but you’ll be charged a 1% fee of the reload amount.
    • In-branch. You can reload your card at your local Suncorp Bank branch, but it will cost $15. You can expect the funds to arrive in your account within two business days.

Manage your card

  • Online account. You can manage your Suncorp Cash Passport account with ease on the go via the online portal. You’ll need your card number and PIN to access your online account. Once you’ve logged in, you can move your funds between the supported currencies, check your balance, view your PIN and see your transaction history.
  • Closing the account. If you have remaining funds on the card when you return to Australia, you can either spend or withdraw it at local ATMs or close your account and deposit leftover funds into your nominated account. Simply log onto the Suncorp Bank Multi-Cash Currency portal for steps on how to cash out. A $10 fee is charged if you want to close your account and cash out any remaining value on the card.

Security and emergency contact details

This card is protected by chip and PIN security. If your main card is lost or stolen, all it takes is a phone call to cancel the card and activate the backup card. If you've ever lost your debit card or credit card while travelling, then you should be able to appreciate the convenience of having a backup card ready to use if the first is lost or stolen. If you need to report a security issue, contact Suncorp on 13 11 75.

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Benefits and drawbacks


  • Multiple currencies. If your travel takes you to multiple countries, this card lets you load up to 10 major currencies.
  • Additional card. You get a spare card along with the original card. You can use it if you end up losing or damaging the primary card.
  • No transaction fees. When you use this card to make payments in a supported currency, you don’t have to pay any transaction fees.


  • Reload fee. While reloading your card online using the Suncorp Cash Passport portal does not attract any fees, you have to pay fees if you reload via BPAY or by visiting a branch.
  • Purchase fee. If you want to pick up your card in-store, you’ll need to pay $15.


The Suncorp Cash Passport Travel Card could be a useful way to spend in multiple currencies on your next holiday. However, as this isn’t the only multi-currency card on the market, compare a few before applying.

Frequently asked questions

How do I check my travel card balance?

To check your Suncorp Cash Passport Travel Money Card balance, simply login to the Suncorp Bank Multi-Cash Currency portal. You will need to register your card for this service first (see activating your card above). You can use the online portal to check your card balance, recent transactions and transfer money between currency wallets.

Will the Suncorp Cash Passport work on a cruise ship?

If you’re travelling on an international cruise, you can use your Suncorp Cash Passport to pay for your final bill, but it’s better to use a credit card as a security deposit. The cruise company may pre-authorise a transaction as a security, and this money can not be accessed until the deposit is released by the merchant. This may be up to a month after the cruise is finished. You can still use your Cash Passport to make purchases and withdraw cash while you’re onboard.

What exchange rate do I get on the Suncorp Cash Passport?

You will be told the rate of exchange between currencies before you make the transaction. The exchange rate is the MasterCard wholesale foreign exchange rate plus a margin. You can compare the rate you get when you get a foreign exchange quote on the Suncorp Cash Passport against another foreign exchange provider, like OFX.

Are there any countries where I can’t use my Suncorp Cash Passport Travel Money Card?

You can use your Suncorp Cash Passport Travel Money Card where MasterCard is accepted. You cannot use your card in the following countries: Taiwan, Cuba, Iran, North Korea, Sudan and Syria.

Who do I call if I have a question about the Suncorp Cash Passport Travel Money Card?

Call the Suncorp Bank customer service team if you have any queries. Make sure you’re calling the correct number if you’re in Australia or if you’re overseas.

How can I get emergency cash if I end up losing both my cards?

In such a scenario, the card provider can disburse emergency cash through an approved Western Union, MoneyGram or Access agent.

Is there a limit to how much I can withdraw from an ATM using this card?

Yes, a daily limit of $3,000 or its currency equivalent applies when withdrawing funds from ATMs. For EFTPOS transactions, this limit is $15,000.

Is this card safe to use?

This microchip-enabled card requires your PIN to complete most transactions. It does not link to a bank or credit card account, offering further peace of mind.

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This page was last modified on 11 July 2016 at 9:01pm.

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10 Responses to Suncorp Cash Passport Travel Card

  1. Default Gravatar
    BRYAN | November 13, 2016

    How can I avoid paying the initial load fee when purchasing a Cash Passport card?

    • Staff
      Sally | November 14, 2016

      Hi Bryan,

      Thanks for getting in touch.

      Unfortunately, the initial load fee is a standard fee that can’t be avoided.



  2. Default Gravatar
    linda | October 12, 2016

    Hi, i have returned from my holiday, and want to cashout my money as I did not use it all and was told that I would not be penalised for doing so, however when I went to do so I am getting an exchange rate back from Euro to Australian dollars of E0.7460 for every $1.00 AUD dollar. When I purchased the Euro at the beginning of the holiday the rate was, E0.6300, and also when I look at the current exchange rate today, to purchase today, it is displaying E0.6409 for $1.00 AUD. I want to cashback 4135.86 Euro and now I am getting charged at the rate of 0.7460 Euro, why am I being ripped off of $910.00 AUD????? If I use this card as a normal mastercard, do I get the proper exchange rate of 0.6409 euro for every $1.00 AUD???

    • Staff
      Sally | October 18, 2016

      Hi Linda,

      Thanks for your question and we’re sorry to hear about the trouble you’ve been having with your Suncorp Cash Passport Travel Card.

      If you use your Suncorp Cash Passport in Australia, you should receive the daily exchange rate that is in place and displayed on the website.

      Unfortunately, a lot of travel cards have much less competitive exchange rates when exchanging the cash back to your local currency.

      If you have any complaints or further questions about the card, you might want to get in touch with the Suncorp Cash Passport Travel Card customer service team on 1800 098 231.



  3. Default Gravatar
    Delilah | July 5, 2016

    I am going to Sri Lanka and wanted to use my Multi-currency Cash Passport card. I know that I cannot add their currency to the travel card but I am wondering if I should add AUD to the card instead? Will there be fees when I withdraw money as it needs to be converted to the Sri Lankan Rupee?

    • Staff
      Sally | July 5, 2016

      Hi Delilah,

      Thanks for your question.

      Yes, you can load your card with Australian dollars and withdraw in Sri Lankan Rupee. However, you’ll be charged a currency conversion fee of 5.95% if you withdraw in an unloaded or unsupported currency.

      As no Australian travel cards currently support Sri Lankan rupees, you might want to consider a card that doesn’t charge a currency conversion fee. The Commonwealth Bank Travel Money Card, the STA CashFlex card and the Qantas Cash card are all examples of prepaid cards that won’t charge a currency conversion fee when you’re paying in an unsupported or unloaded currency.

      I hope this has helped.



  4. Default Gravatar
    Danny | April 21, 2016

    When I reload cash, how long will it take to recognise the amount?
    Thank You.

    • Staff
      Sally | April 21, 2016

      Hi Danny,

      Thanks for your question.

      If you load funds in a Suncorp branch, the funds should appear in your account immediately. If you use BPAY or an online transfer, it’ll take up to two business days for the funds to enter your account.

      I hope this has helped.



  5. Default Gravatar
    | April 12, 2016

    I leave for holidays in 13 days and want to get a Suncorp Travel card online to avoid fees. Will I get it before I go?

    • Staff
      Sally | April 13, 2016

      Hi Dianne,

      Thanks for your question.

      If you order the card online it should take around 7-10 business days to arrive.

      I hope this has helped.



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