NRMA car insurance review

NRMA car insurance offers decent benefits and a good range of customisations at a competitive price point.

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Our verdict

Pros

  • NRMA has plenty of cover options, ranging from CTP through to comprehensive plus.
  • If you sometimes drive for Uber or Didi, occasional ridesharing is covered.
  • Up to $800 in emergency repairs are covered under it's comprehensive policy. Most brands cover up to $500.

Cons

  • Personal effects are only covered Up to $1,000 under the standard comprehensive policy, but many brands cover up to $1,000.
  • There's no option to restrict drivers in return for a lower premium.
  • Paying your premiums monthly will cost you more in the long run.

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Congratulations, NRMA!

NRMA received the following highly commended awards in the 2024 Customer Satisfaction Awards:

  • 'Car Insurance - NSW' - Loved Brand
  • 'Car Insurance - NSW' - Value Brand
  • 'Car Insurance - NSW' - Trusted Brand
  • 'Car Insurance - NSW' - Quality service Brand
Full list of 2024 winners

Compare NRMA car insurance policy options

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Finder Score Accidental damage Roadside assistance Fire and theft New Vehicle Replacement Hire car after theft
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  • If your car is written off in the first 3 years
  • Up to $100 per day - Up to 21 days
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  • If your car is written off in the first 2 years
  • Up to $75 per day - Up to 21 days
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  • Up to $65 per day - Up to 21 days
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    Finder Score for car insurance

    We analyse over 30 car insurance products across insurance providers, and rate each one for price and features. We collect up to 36 quotes per product, for male and female drivers in New South Wales, Victoria, Queensland, South Australia, Tasmania and Western Australia. Quotes are collected for 20 year olds, 30 year olds and 60 year olds, assuming an excess of $850 for a 2020 Toyota Corolla 4 door sedan model, with an average 15,000 kms driven each year. We use your responses to our quiz to pair you with the closest price profile and while we are not allowed to display actual quotes, our price score aims to serve as an indicative guide to how cost competitive a product might be for you.

    Our feature score assesses each product for more than 15 features across loss and damage coverage, repairs and assistance coverage, personal items coverage and policy coverage. Features we assess include but are not limited to legal liability, essential repairs, new car replacement, car hire events, roadside assistance, agreed or market value, windscreen damage and natural disaster coverage.

    Depending on your answers to our car insurance quiz, we upweight the relevant price score or feature score to generate a dynamic Finder Score (80% weighting on the primary selection between Price or Feature). Finder Score, Price Score and Feature Score are only to be used as indicative guides and are not product recommendations.

    Read the full methodology

    How does NRMA compare with other car insurers?

    We obtained quotes across a range of providers for a 30 year old male based in NSW.

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    $1,435.20
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    $1,116.39
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    $1,117.48
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    $2,166.09
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    $2,075.50
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    What do Australians think of NRMA roadside assistance?

    • 4.6/5 overall for Customer Satisfaction - higher than the average of 4.31, and this was the highest score in the category
    • 4.68/5 for Trust - higher than the average of 4.52
    • 4.6/5 for Customer Service - higher than the average of 4.33, and this was the highest score in the category

    Based on NRMA roadside assistance scores in Finder's 2024 & 2025 Customer Satisfaction Awards.

    Customer reviews

    Michael Todd's headshot

    "NRMA Car Insurance offered a very competitive rate for my vehicle and desired policy options, so I would recommend everyone to include NRMA in their comparison and get a quote. The online portal has also been easy to use and the customer service helpful."

    Michael Todd
    Finder crew member

    NRMA car insurance policy options

    All the protection of Comprehensive, with extra benefits including a hire car as standard, if your car can't be driven due to an insured incident. Excess-free glass cover is also included, along with taxi fares of up to $250 if your car can't be driven after a covered accident.
    Covers your car for accidental damage, collision or crash, vandalism, theft, fire and severe weather. You'll also get a new replacement car if yours is written off within its first two years, tools of trade are covered up to and emergency repairs are covered Up to $800.
    This covers you for accidental damage to your own car, fire, theft and a few other benefits. It's a basic level of cover so the benefit limits are lower.
    All the protection of Third Party Property Damage, plus cover for your car if it's stolen or catches fire. You'll also be able to claim for hire care costs after a theft or attempted theft. Be aware, theft and fire expenses are only covered up to $10,000.
    A basic level of protection covering you for accidental damage to other people's cars or property. You're also covered for towing costs and any damage to your car if the accident was caused by an uninsured driver.
    Mandatory for NSW motorists, you need CTP insurance before you can register your vehicle. CTP covers medical costs for people injured in road accidents. It doesn't offer any cover for your property or vehicle - only injuries.
    The specific benefits of this bespoke cover depend on a vehicle's make and model, as well as any special features it might have. Cars can be covered for wedding hire, special occasions, hobbies or recreation, but not if you use it regularly or drive it more than 9,000km a year.

    What additional cover options are available?

    • No excess for glass damage
    • No Claim Bonus protection
    • Hire car after an insured incident
    • Choose any repairer

    FAQs

    Sources

    Nicola Middlemiss's headshot
    Journalist

    Nicola Middlemiss is a journalist with nearly a decade of experience in personal finance and insurance. She has contributed to Domain, Yahoo Finance, Money Magazine and Insurance Business Australia, offering in-depth insights into commercial insurance in the Australian market. Nicola holds a Bachelor’s degree in English from the University of Leeds and a Tier 1 General Insurance (General Advice) certification, which complies with ASIC standards. See full bio

    Nicola's expertise
    Nicola has written 256 Finder guides across topics including:
    • Personal finance
    • Personal insurance, including car, health, home, life, pet and travel insurance
    • Commercial business insurance

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    59 Responses

      Default Gravatar
      SteveJuly 22, 2016

      just how genuine is the New for new replacement promise? My son bought a new car in 2015 which was written off. NRMA says there are no 2015 models available and want to pay out a lower market value. We have confirmed with the manufacturer that the 2016 model is EXACTLY the same as the 2015 model. Is it reasonable to say that because NRMA can’t find a 2015 plated model in 2016 that a payout is the only option. Why give a 2 year new for new promise if you only intend to replace a vehicle plated in the same year of purchase?

        Richard Laycock's headshotFinder
        RichardJuly 25, 2016Finder

        Hi Steve,

        Thanks for your question. finder.com.au is a comparison service and not an insurer and we are not permitted to provide our users with personalised financial advice. According to the NRMA product disclosure statement (PDS):

        New replacement vehicle

        If we [NRMA] agree to pay your claim as a total loss, then you may choose to replace your vehicle with a new one if all of these apply:
        • You bought your vehicle as a new or demonstrator vehicle
        • The incident we [NRMA] cover happens within 2 years from when your vehicle was first registered
        • Your vehicle’s tare weight is less than 2.5 tonnes.

        Covered

        • To replace your vehicle with a new one that has the same make, model, engine size, equipment level and paint type if it’s available in Australia
        • To replace any of the following that apply to your vehicle:
        – modifications
        – options
        – accessories
        • The cost for 12 months registration and CTP insurance for the new vehicle.

        Conditions

        • Any credit provider noted on your current Certificate of Insurance must agree we [NRMA] can replace your vehicle
        • The new vehicle must be currently available in Australia
        • You need to give us the refund you get for your unused registration and any CTP insurance premium.

        All the best,
        Richard

      Default Gravatar
      DobaleenaJuly 21, 2016

      I lent my car to an friend overnight to be returned next day. 3 weeks later can’t contact said friend and car has been recorded stealing fuel. Its comprehensively insured and police have been notified should I claim for full loss of vehicle

        Richard Laycock's headshotFinder
        RichardJuly 25, 2016Finder

        Hi Mr Dobaleena,

        Thanks for your question. finder.com.au is a comparison service. You should contact NRMA directly about claims information, which you can do by calling 131 123.

        All the best,
        Richard

      Default Gravatar
      ShirleyJuly 1, 2016

      Can you please tell me why there is a cancellation fee charged? We had 3rd party insurance on our camper van which we sold today. Called NRMA to cancel the insurance and was told there was a cancellation fee of $30. I have never been charged this by any other insurance company and will certainly never insure a vehicle with NRMA again.

        Richard Laycock's headshotFinder
        RichardJuly 4, 2016Finder

        Hi Shirley,

        Thanks for your question.

        Early termination or cancellation fees are put in place by insurance brands to cover the administration costs they incur when a customer decides to end their insurance policy early. Unfortunately, this is standard across most car insurance brands. However, after going through the policy documents of the car insurance brands reviewed on Finder, it looks as though CGU is the only brand that doesn’t have a cancellation fee. You can review our car insurance homepage to learn more details about cancelling your existing policy.

        I hope this was helpful,
        Richard

      Default Gravatar
      RonnyJanuary 30, 2016

      My car is in a repair shop after damage sustained in an accident I now drive a hire car provided to me by my insurer , now I just got a puncture in sidewall and can’t be repaired will need new tyre will I have to pay for that or will my insurer do that

        Richard Laycock's headshotFinder
        RichardFebruary 2, 2016Finder

        Hi Ronny,

        Thanks for your question. finder.com.au is a comparison service and not an insurer. You will need to contact your insurer directly about these matters.

        All the best,
        Richard

      Default Gravatar
      DebbieNovember 22, 2015

      If I bought a new car and insured it for 38,000 agree value and it was in an accident not my fault would you pay new for old value all the agree 38,000 dollars value question agent?
      Need to know this advice urgently thank you

        Richard Laycock's headshotFinder
        RichardNovember 23, 2015Finder

        Hi Debbie,

        Thanks for your question. finder.com.au is a comparison service and not an insurer. You’ll need to contact NRMA claims about this matter by calling 131 123.

        I hope this was helpful,
        Richard

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