NRMA car insurance review

NRMA car insurance offers decent benefits and a good range of customisations at a competitive price point.

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Our verdict

Pros

  • NRMA has plenty of cover options, ranging from CTP through to comprehensive plus.
  • If you sometimes drive for Uber or Didi, occasional ridesharing is covered.
  • Up to $800 in emergency repairs are covered under it's comprehensive policy. Most brands cover up to $500.

Cons

  • Personal effects are only covered Up to $1,000 under the standard comprehensive policy, but many brands cover up to $1,000.
  • There's no option to restrict drivers in return for a lower premium.
  • Paying your premiums monthly will cost you more in the long run.

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Congratulations, NRMA!

NRMA received the following highly commended awards in the 2024 Customer Satisfaction Awards:

  • 'Car Insurance - NSW' - Loved Brand
  • 'Car Insurance - NSW' - Value Brand
  • 'Car Insurance - NSW' - Trusted Brand
  • 'Car Insurance - NSW' - Quality service Brand
Full list of 2024 winners

Compare NRMA car insurance policy options

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Finder Score Accidental damage Roadside assistance Fire and theft New Vehicle Replacement Hire car after theft
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  • If your car is written off in the first 3 years
  • Up to $100 per day - Up to 21 days
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  • If your car is written off in the first 2 years
  • Up to $75 per day - Up to 21 days
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  • Up to $65 per day - Up to 21 days
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    Finder Score for car insurance

    We analyse over 30 car insurance products across insurance providers, and rate each one for price and features. We collect up to 36 quotes per product, for male and female drivers in New South Wales, Victoria, Queensland, South Australia, Tasmania and Western Australia. Quotes are collected for 20 year olds, 30 year olds and 60 year olds, assuming an excess of $850 for a 2020 Toyota Corolla 4 door sedan model, with an average 15,000 kms driven each year. We use your responses to our quiz to pair you with the closest price profile and while we are not allowed to display actual quotes, our price score aims to serve as an indicative guide to how cost competitive a product might be for you.

    Our feature score assesses each product for more than 15 features across loss and damage coverage, repairs and assistance coverage, personal items coverage and policy coverage. Features we assess include but are not limited to legal liability, essential repairs, new car replacement, car hire events, roadside assistance, agreed or market value, windscreen damage and natural disaster coverage.

    Depending on your answers to our car insurance quiz, we upweight the relevant price score or feature score to generate a dynamic Finder Score (80% weighting on the primary selection between Price or Feature). Finder Score, Price Score and Feature Score are only to be used as indicative guides and are not product recommendations.

    Read the full methodology

    How does NRMA compare with other car insurers?

    We obtained quotes across a range of providers for a 30 year old male based in NSW.

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    $1,435.20
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    $1,116.39
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    $1,117.48
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    $2,166.09
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    $2,075.50
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    What do Australians think of NRMA roadside assistance?

    • 4.6/5 overall for Customer Satisfaction - higher than the average of 4.31, and this was the highest score in the category
    • 4.68/5 for Trust - higher than the average of 4.52
    • 4.6/5 for Customer Service - higher than the average of 4.33, and this was the highest score in the category

    Based on NRMA roadside assistance scores in Finder's 2024 & 2025 Customer Satisfaction Awards.

    Customer reviews

    Michael Todd's headshot

    "NRMA Car Insurance offered a very competitive rate for my vehicle and desired policy options, so I would recommend everyone to include NRMA in their comparison and get a quote. The online portal has also been easy to use and the customer service helpful."

    Michael Todd
    Finder crew member

    NRMA car insurance policy options

    All the protection of Comprehensive, with extra benefits including a hire car as standard, if your car can't be driven due to an insured incident. Excess-free glass cover is also included, along with taxi fares of up to $250 if your car can't be driven after a covered accident.
    Covers your car for accidental damage, collision or crash, vandalism, theft, fire and severe weather. You'll also get a new replacement car if yours is written off within its first two years, tools of trade are covered up to and emergency repairs are covered Up to $800.
    This covers you for accidental damage to your own car, fire, theft and a few other benefits. It's a basic level of cover so the benefit limits are lower.
    All the protection of Third Party Property Damage, plus cover for your car if it's stolen or catches fire. You'll also be able to claim for hire care costs after a theft or attempted theft. Be aware, theft and fire expenses are only covered up to $10,000.
    A basic level of protection covering you for accidental damage to other people's cars or property. You're also covered for towing costs and any damage to your car if the accident was caused by an uninsured driver.
    Mandatory for NSW motorists, you need CTP insurance before you can register your vehicle. CTP covers medical costs for people injured in road accidents. It doesn't offer any cover for your property or vehicle - only injuries.
    The specific benefits of this bespoke cover depend on a vehicle's make and model, as well as any special features it might have. Cars can be covered for wedding hire, special occasions, hobbies or recreation, but not if you use it regularly or drive it more than 9,000km a year.

    What additional cover options are available?

    • No excess for glass damage
    • No Claim Bonus protection
    • Hire car after an insured incident
    • Choose any repairer

    FAQs

    Sources

    Nicola Middlemiss's headshot
    Journalist

    Nicola Middlemiss is a journalist with nearly a decade of experience in personal finance and insurance. She has contributed to Domain, Yahoo Finance, Money Magazine and Insurance Business Australia, offering in-depth insights into commercial insurance in the Australian market. Nicola holds a Bachelor’s degree in English from the University of Leeds and a Tier 1 General Insurance (General Advice) certification, which complies with ASIC standards. See full bio

    Nicola's expertise
    Nicola has written 256 Finder guides across topics including:
    • Personal finance
    • Personal insurance, including car, health, home, life, pet and travel insurance
    • Commercial business insurance

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    59 Responses

      Default Gravatar
      billMarch 14, 2017

      Buying a Toyota coaster motorhome 1995 lwb 1hz motor 6 cyl.
      How much for comprehensive insurance I am a pensioner

        Default GravatarFinder
        ZubairMarch 16, 2017Finder

        Hi Bill,

        Thank you for your question.

        You have contacted finder.com.au, a comparison and information service and not actually NRMA Car Insurance.

        To get a quote for motorhome insurance, you will need to contact NRMA Insurance directly. If you would like to compare policies from the motorhome insurance brand in our panel, please head to our motorhome insurance page.

        All the best,
        Zubair

      Default Gravatar
      judyDecember 12, 2016

      How much is comprehensive insurance for an under 25 yr old on a ford fiesta 2009?

        Richard Laycock's headshotFinder
        RichardDecember 13, 2016Finder

        Hi Judy,

        Thanks for getting in touch. NRMA Car Insurance is currently not part of the panel of insurers we compare. You will need to go to NRMA directly for a quote.

        All the best,
        Richard

      Default Gravatar
      russellDecember 8, 2016

      I pay my comprehensive car insurance monthly.If I ring to cancel it am I covered up until the next due date or is it cancelled from the date I ring up and I am refunded the difference?

        Richard Laycock's headshotFinder
        RichardDecember 9, 2016Finder

        Hi Russell,

        Thanks for getting in touch. You may be able to choose the end date of your cover when you cancel your policy. You may also be able to be entitled to a refund any unused premium of your current policy period.

        You will need to contact NRMA directly about this matter.

        Cheers,
        Richard

      Default Gravatar
      MicheleOctober 3, 2016

      I have just purchased a second hand caravan 1977 for 3300.00 do you do insurance for this sot of van

        Richard Laycock's headshotFinder
        RichardOctober 4, 2016Finder

        Hi Michele,

        Thanks for getting in touch. Finder is a comparison service and not an insurer. While NRMA is not part of the Finder panel of insurers, they do offer caravan insurance. You may want to read our caravan insurance guide to find out more about this type of insurance.

        All the best,
        Richard

      Default Gravatar
      EmmaAugust 14, 2016

      My car was taken from my drive way one morning, I got out of the car pressed the buzzer to lock and walked towards front door, where I unlocked and walked in, little while later I started my house work open front door and seen my car was gone, I called police to report it, and about 40 mins later he rang back informing me my car had been in a accident and the driver was gone. I called NRMA and told them what had happened, and now after being accused of being the driver or paying someone to take my car, i have been left out of pocket and still don’t know whats happening with my now not so brand new car. is this unfair how i am being treated?

        Richard Laycock's headshotFinder
        RichardAugust 15, 2016Finder

        Hi Emma,

        Thanks for your question. Finder is a comparison service and we are not permitted to provide our users with personalised advice. If you believe you were treated unfairly by your insurer, you should contact your insurer and go through their dispute resolution process. If after going through this process you are still unhappy with the result, please get in touch with the Financial Ombudsman Service.

        You may also find the Insurance Law Service useful.

        I hope this was helpful,
        Richard

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