How to cancel your home insurance
You can cancel your home insurance policy whenever you’d like. Here’s how.
Contrary to popular belief, there is no rule stating that you have to see out your home insurance policy for the full year. In fact, you can cancel at any time. There may be a small cancellation fee but it probably won't be big enough to deter you.
Key takeaways
- You may have to pay a small fee (like $30) to cancel your policy.
- If you've paid for the year, you will be entitled to a refund for the unused portion of your premium.
- We've got a script to follow to keep the phone call from feeling awkward.
How do I cancel my home insurance?
It's pretty straightforward. Follow these steps below.
- Go to your insurer's website and see if they have an option to cancel online. If they do, follow the prompts.
- If there's no option to do this online, call your insurer and follow the prompts. If you feel awkward about having to call someone to cancel, here's an easy script to follow.
Script to follow to cancel your home insurance premium
You: Hi, I'm calling to cancel my home insurance policy please. Can you let me know what I need to do to organise this?
Them: I'm sorry to hear that you're cancelling. Do you mind telling why you'd like to cancel your policy?
At this point, you can either tell them why you're leaving but if you want to avoid further discussion, you can use our prepared response.
You: It's just not a priority for my budget at the moment.
At this point, they will likely offer you a cheaper premium. If you still don't want the insurance, just thank them for the offer and state that you'd still like to cancel.
Them: No problem, we can process this on our end and arrange for the refund of your unused premium.
You: Thank you.
Can I cancel my home insurance policy at any time?
Yes. If you decide to cancel for any reason, all you have to do is let your insurer know. There might be a different way to cancel your policy depending on how you’re paying:
- If you're billed monthly. If you pay your premium on a monthly basis, you’ll be required to finish out the month you’ve already paid for but your policy will end after that. You may have to pay a small fee.
- If you pay annually. If you’ve already paid for the year in advance, you’ll be required to finish out the current month. Your policy will end after that and you’ll receive a refund for the months you didn’t use. You may have to pay a small fee.
- If you’re still in the cooling-off period. If you cancel within the cooling-off period (usually anywhere from 14 to 21 days) and you haven’t made a claim, you’ll receive a full refund of everything you’ve paid.
Are there any cancellation fees to cancel home insurance?
If you're within your cooling off period, then no. If you're outside of your cancellation period then there may be a small fee. We've outlined all the cancellation fees we know of from popular providers. If your provider isn't listed below, refer to your product disclosure statement (PDS) as it'll be written in there.
| Brand | Cancellation fees | Cooling off period | Contact details for cancellation | More info |
|---|---|---|---|---|
 | $30 | 20 days | Call Youi on 13 9684 | More info |
 | $40 | 21 days | You can log into their online policy manager or chat online. | More info |
 | Not mentioned in PDS | 21 days | Call QBE on 133 723 | More info |
 | Not mentioned in PDS | 21 days | Call ALDI on 1300 407 021 | More info |
 | No cancellation fee | 14 days | You may cancel your policy by visiting their website, contacting them on 1300 777 200, or via email at help@huddle.com.au. | More info |
 | Not mentioned in PDS | 21 days | Call Honey on 137 137 | More info |
 | Not mentioned in PDS | 21 days | Call Kogan on 1300 034 888 | More info |
 | $40 | 21 days | Call Qantas on 13 49 60 | More info |
These cancellation fees are accurate as of February 2026
When will I not be able to cancel my policy?
There is no situation where you can’t cancel your policy. As long as you let your insurer know you want to cancel and you pay the relevant fees, you should have no problem cancelling.
If you cancel within your cooling-off period and you have made a claim, you can still cancel but you won’t receive any refund for the period you were insured.
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Hello,
We sold our house more than a year ago (October 2022) and became aware recently that we still held the insurance policy. We have received a partial refund. Can you please tell me how to apply for full refund? We will provide evidence of sale.
I believe that there is an appropriate form, but I cannot find it.
Thank you
Doug
Hi Doug,
Thanks for reaching out. It’s best to reach out directly to your home insurance provider and they’ll be better placed to help with this inquiry.
Best,
James