Best bank app in Australia
You can pay bills, transfer funds or find the closest ATM through your mobile banking app. See the bank app ratings here.
Bank mobile app ratings
|Bank||Google Store review||Apple Store review|
|★★★★★ 4.30/5||★★★★★ 3.50/5||ING bank accounts|
|★★★★★ 4.20/5||★★★★★ 2.50/5||Bendigo bank accounts|
|★★★★★ 4/5||★★★★★ 4.70/5||ANZ bank accounts|
|★★★★★ 3.30/5||★★★★★ 4.60/5||NAB bank accounts|
|★★★★★ 3.70/5||★★★★★ 4.40/5||Westpac bank accounts|
|★★★★★ 4.40/5||★★★★★ 3.70/5||Bankwest savings accounts|
|★★★★★ 3.50/5||★★★★★ 3.10/5||St.George savings accounts|
|★★★★★ 2.60/5||★★★★★ 1.90/5||ME Bank savings accounts|
|★★★★★ 1.40/5||★★★★★ 1.20/5||Bank of Queensland savings accounts|
|★★★★★ 4/5||★★★★★ 4.70||Commonwealth Bank savings accounts|
|★★★★★ 4/5||★★★★★ 2.90/5||BankSa savings accounts|
|★★★★★ 3.90/5||★★★★★ 2.80/5||Bank of Melbourne savings accounts|
|★★★★★ 3.20/5||★★★★★ 4.30/5||Suncorp savings accounts|
|★★★★★ 2.80/5||★★★★★ 4/5||Macquarie Bank savings accounts|
|★★★★★ 4.80/5||★★★★★ 4.70/5||Citibank savings accounts|
*The above ratings were correct as of June 2023 and may have changed slightly since this time.
What is mobile banking?
It's a mobile application that enables customers of financial institutions to perform a range of banking tasks through their mobile device or smartphone. This is not to be confused with contactless payments, which uses Near Field Communications (NFC) technology. With NFC, you can use your smartphone in place of a debit or credit card to pay for goods and services. Mobile banking, meanwhile, offers a whole range of services, including the ability to track all your accounts at a glance.
How does mobile banking work?
To access mobile banking, you will first need to download your bank's app. Your bank's website will usually have a link on their website, or you can visit your mobile app store.
After you've downloaded the app, follow the prompts to set up your account. It may ask you to confirm your username and password and send you an SMS to confirm your identity.
If you have any problems setting it up, it's best to visit or phone your bank for assistance. When you've finished setting up the app, you'll be able to perform banking services as you would on a computer. Some typical features include:
- View your account balance
- Make BPAY payments
- Set up scheduled payments
- Transfer funds between your accounts
- Transfer funds to someone else's account
- Monitor investments
- Access customer service and support
The best bank app will have all the features you're looking for, whether it's a convenient way to track your spending or the ability to send fast, instant payments.
Bank mobile app features
Almost all Australian banks have a mobile banking app that allows their customers to perform a range of tasks. Here's what the Big Four have to offer.
What should I keep in mind with mobile banking?
Before you start mobile banking, here's what you should look out for.
- Mobile banking availability. Check if your bank offers mobile banking. You won't be able to access your bank account details through another bank, so your bank will have to offer it. If you're looking to switch banks, then another bank's quality of mobile banking could be part of your decision.
- Security. Ensure all your financial details are kept safe and enable 2-factor authentication. Keep your phone safe with you at all times.
- Access to customer service. Banks have many customers and they need to produce mobile banking infrastructure that can handle large volumes of transactions at a time. Services should be available 24/7 and you should have easy access to customer service if you need it.
Compare transaction accounts with mobile banking below
Something to consider...
Most mobile banking apps need an internet connection to be able to operate, so if you live in a rural area or experience problems with your internet connection, then you won’t be able to access your account. The same applies if your mobile phone runs out of battery.
How can I ensure my information is secure?
While most banking apps take into account security in the development of the app, it's still crucial that you observe best practice when using the app. Mobile phone apps can only do so much on their own to ensure you’re secure, such as logging you out after a certain amount of inactivity or making you provide password or SMS codes. If you’re careless about your own security, such as doing your banking on a public Wi-Fi connection, then you risk your details being stolen regardless of how secure a mobile banking app is.
Frequently asked questions
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