What is the Bupa Members First network?

The Bupa Members First network is a group of healthcare providers across Australia that have an agreement with Bupa. When you visit a Members First provider, you usually receive higher benefits or a certainty of cost compared to non-Members First providers. This network includes dentists, physiotherapists, chiropractors and optometrists.

Does Bupa cover ambulance services?

Yes, Bupa hospital and extras policies typically include emergency ambulance cover. The level of cover can vary by policy so it is important to check your specific product details. Generally, non emergency ambulance services are not covered unless medically necessary and approved by Bupa.

Can I transfer my waiting periods to Bupa from another fund?

If you switch to Bupa from another Australian health fund, you can transfer any waiting periods you have already served under protability rules. This means you will not have to serve them again providing you take out an equivalent or lower level of cover. If you upgrade your cover you may need to serve new waiting periods for the additional benefits.

How do I change my Bupa policy or update my details?

You can usually change your Bupa policy or update personal information by logging into your myBupa account online or through the myBupa app. Alternatively you can call Bupa customer service directly or visit a Bupa store. This includes changing your level of cover, adding or removing dependants or updating your contact and payment information.

What is an excess or a gap payment with Bupa?

An excess is an amount you agree to pay upfront if you need to go to hospital. Opting for a higher excess can reduce your regular premiums. A gap payment is the difference between what your doctor or specialist charges for a service and what Medicare and Bupa pay. You may incur a gap if your doctor does not participate in Bupa's Medical Gap Scheme.

How can I contact Bupa customer service?

You can contact Bupa customer service through several channels. Their website provides a contact page with phone numbers for general enquiries, claims and sales. You can also send an enquiry via their online form, use the myBupa app or visit one of their retail stores across Australia.