NBN providers with Australian call centres

Picking an NBN provider can be overwhelming with so many choices. Comparing price and speed is relatively simple, but finding one with good customer support? That's the tricky part.

If you're particular about customer service being right here in Australia, this guide's for you.

Which NBN providers have Australian call centres?

There are quite a few providers in our database that have decided to keep their call centre operations local, which include those listed in our table.

Keep in mind we've left off any provider whose call centres are both onshore and offshore.

We've kept providers like Telstra on the list because, although their chat support may be overseas, a phone call always connects you to Australia-based staff.

Providers like mate and Buddy Telco are also included as special cases, because while they don't have call centres, their digital-only support is all onshore.

Here's look at some of the popular NBN providers with Australian call centres in the next section.

Aussie Broadband

Aussie Broadband has built a reputation off of its commitment to customer service, which includes boasting a 100% Australian support team. That's one of the reasons it was the most loved brand in Finder's 2025 Broadband Customer Satisfaction Awards for the third time in a row.

Its customer support options include:

• Calling its customer support team Monday to Sunday between 8am and midnight
• Live chat support
• Option to request a call back

Telstra

Telstra moved all its call centres that service Australian customers and small businesses back to Australia. Telstra CEO Andy Penn announced the decision back in July 2022, saying it has come after the company heard from it's customers "loud and clear" that they wanted more local support.

Its customer support options include:

• Calling its product, plans and services team Monday to Friday, 8am to 7pm AEST
• Calling its technical support team Monday to Sunday, 7am to 11pm AEST
• Live chat support (might not be Australia-based)

Mate

Mate is 100% Australian owned with a customer service also based right here in Australia. It doesn't have a call centre but you can contact it staff via:

• Live chat support
• Sending an email on support@letsbemates.com.au

Finder survey: How important is customer support to Australians when choosing a broadband provider?

Are these the only internet providers with Australian call centres?

We've only included NBN providers in our database that still answer calls right here in Australia.

Note that there may be some smaller, state- or suburb-specific providers we haven't covered.

Over the years, many of Australia's biggest NBN providers have shifted their main call centres offshore to cut costs.

Others like TPG, Dodo, Exetel and Optus have adopted a hybrid model: initial customer-facing roles remain in Australia, with "overflow" support teams based in South and South-East Asia.

Do all Australian-owned providers have Aussie call centres?

Not necessarily. Just because an NBN provider is Australian-owned doesn't mean that its call centres are located in Australia.

While many big telcos use some form of off-shore support to handle the volume of requests from their large customer bases, the providers that have stayed local with their customer service have made it a point of pride in being Aussie-only.

With so many plans and providers out there, having an Australian call centre can be enough of a unique feature for some providers to be considered over others.

Compare NBN plans with Aussie call centres

The table shows plans from NBN providers that have local Australian support teams.

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Finder Score	Internet speed	Monthly price	Special offer	Description	Rewards
Promoted Finder score 8.7Great Swoop NBN Home Fast NBN Month-to-month SAVE $132 $94 $72 per month for first 6 months $72 min. total cost	Finder score 8.7Great	Nbn100 100/17 Mbps	$94 per month	SAVE $132 $94 $72 per month for first 6 months $72 min. total cost	$72/mth for first 6 months, then $94/mth. Ends 31 Dec 2025. T&Cs apply.	Go to site More info Compare product selection Compare	loading
Promoted Finder score 9.7Excellent Buddy Telco NBN Value NBN Month-to-month SAVE $75 $75 $0 for the first month $0 min. total cost	Finder score 9.7Excellent	Nbn50 50/17 Mbps	$75 per month	SAVE $75 $75 $0 for the first month $0 min. total cost	Black Friday offer: $0 for first month, then $75/mth. Ends 13 Jan 2026. T&Cs apply.	Go to site More info Compare product selection Compare	loading
Finder score 9.1Excellent Swoop NBN Home Ultrafast NBN Month-to-month SAVE $144 $109 $85 per month for first 6 months $85 min. total cost	Finder score 9.1Excellent	Nbn1000 890/85 Mbps	$109 per month	SAVE $144 $109 $85 per month for first 6 months $85 min. total cost	$85/mth for first 6 months, then $109/mth. Ends 31 Dec 2025. T&Cs apply.	Go to site More info Compare product selection Compare	loading
Finder score 9.2Excellent Buddy Telco NBN Super Speedy NBN Month-to-month SAVE $85 $85 $0 for the first month $0 min. total cost	Finder score 9.2Excellent	Nbn500 500/44 Mbps	$85 per month	SAVE $85 $85 $0 for the first month $0 min. total cost	Black Friday offer: $0 for first month, then $85/mth. Ends 13 Jan 2026. T&Cs apply.	Go to site More info Compare product selection Compare	loading
Finder score 9.2Excellent Buddy Telco NBN Speedy NBN Month-to-month SAVE $85 $85 $0 for the first month $0 min. total cost	Finder score 9.2Excellent	Nbn100 100/17 Mbps	$85 per month	SAVE $85 $85 $0 for the first month $0 min. total cost	Black Friday offer: $0 for first month, then $85/mth. Ends 13 Jan 2026. T&Cs apply.	Go to site More info Compare product selection Compare	loading
Finder score 8.5Great Swoop NBN Home Megafast NBN Month-to-month SAVE $132 $94 $72 per month for first 6 months $72 min. total cost	Finder score 8.5Great	Nbn500 500/42 Mbps	$94 per month	SAVE $132 $94 $72 per month for first 6 months $72 min. total cost	$72/mth for first 6 months, then $94/mth. Ends 31 Dec 2025. T&Cs apply.	Go to site More info Compare product selection Compare	loading
Finder score 8.5Great Swoop NBN Home Superfast NBN Month-to-month SAVE $144 $109 $85 per month for first 6 months $85 min. total cost	Finder score 8.5Great	Nbn750 750/42 Mbps	$109 per month	SAVE $144 $109 $85 per month for first 6 months $85 min. total cost	$85/mth for first 6 months, then $109/mth. Ends 31 Dec 2025. T&Cs apply.	Go to site More info Compare product selection Compare	loading
Finder score 8.9Great Buddy Telco NBN Standard NBN Month-to-month SAVE $65 $65 $0 for the first month $0 min. total cost	Finder score 8.9Great	Nbn25 25/8 Mbps	$65 per month	SAVE $65 $65 $0 for the first month $0 min. total cost	Black Friday offer: $0 for first month, then $65/mth. Ends 13 Jan 2026. T&Cs apply.	Go to site More info Compare product selection Compare	loading
Finder score 8.6Great Swoop NBN Home Everyday NBN Month-to-month SAVE $90 $84 $69 per month for first 6 months $69 min. total cost	Finder score 8.6Great	Nbn50 50/17 Mbps	$84 per month	SAVE $90 $84 $69 per month for first 6 months $69 min. total cost	$69/mth for first 6 months, then $84/mth. Ends 31 Dec 2025. T&Cs apply.	Go to site More info Compare product selection Compare	loading
Finder score 9.4Excellent Buddy Telco NBN Zoomy NBN Month-to-month SAVE $99 $99 $0 for the first month $0 min. total cost	Finder score 9.4Excellent	Nbn1000 875/92 Mbps	$99 per month	SAVE $99 $99 $0 for the first month $0 min. total cost	Black Friday offer: $0 for first month, then $99/mth. Ends 13 Jan 2026. T&Cs apply.	Go to site More info Compare product selection Compare	loading

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How we picked these

How the Finder Score helps you find a better broadband plans

We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.

Frequently asked questions

• Are Vodafone call centres in Australia?

  Vodafone has a mix of Australian and overseas call centres. While some customer support is handled locally, a significant portion of their support services is outsourced internationally.

• Are Optus call centres in Australia?

  Optus uses a hybrid model with both Australian and overseas call centres. Complex enquiries tend to be handled by Australia-based staff, while routine requests are processed by offshore teams.

Written by

Mariam Gabaji

Senior Utilities Editor & Tech Expert

Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 and 2025 IT Journalism Award for Best Telecommunications Journalist. See full bio

Mariam's expertise

Mariam has written 434 Finder guides across topics including:

• Energy
• Mobile
• Broadband
• Consumer tech