NBN providers with Australian call centres

Having a local support team can be helpful when you’re facing Internet troubles. We’ve broken down the NBN providers in our database that have Australian call centres.

When deciding between NBN providers, it can be quite tricky making sense of all the different options available. Finding the right price and contract is fairly easy. However, when it comes to pinpointing the right customer service for you, this can be quite difficult.

Having a support team that listens to you can be very helpful. With 66% of Australians willing to pay more for Australia-based customer service, there are a number of Australian NBN providers that have made it a point of difference to embrace an Australian operation, keeping their call centres local.ep

Compare NBN plans with Aussie call centres

The table below shows plans from NBN providers which have local Australian support teams.

1 - 10 of 104
Name Product AUFBB-INT Data allowance Typical download speed Price Hid Compare Box!
Swoop NBN Home Fast Finder Exclusive
NBN
Month-to-month
EXCLUSIVE OFFER: $69/mth for the first 6 months, then $94/mth. Use promo code FINDER25. Eligibility criteria, T&Cs apply. Ends 1.1.25
Exclusive
  • Month-to-month
  • BYO modem or purchase for $130
Unlimited Data
Data
Unlimited Data
100Mbps
nbn™100
Speed
100Mbps
nbn™100
$69
per month
$0 setup fees, $69 min. total cost
Price
$69 per month
$0 setup fees, $69 min. total cost
Superloop NBN Family
NBN
Month-to-month
Black Friday Deal: $69/mth for the first 12 months, then $89/mth. Use promo code BLACK-FRIDAY. Eligibility criteria, T&Cs apply. Ends 8.12.24
  • Month-to-month
  • BYO modem or $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
98Mbps
nbn™100
Speed
98Mbps
nbn™100
$69
per month
$0 setup fees, $69 min. total cost
Price
$69 per month
$0 setup fees, $69 min. total cost
Exetel NBN Family
NBN
Month-to-month
Black Friday Deal: $65.99/mth for the first 6 months, then $84.99/mth. Eligibility criteria, T&Cs apply. Ends 8.12.24
Finder Award
  • Month-to-month
  • BYO modem or purchase for $151
Unlimited Data
Data
Unlimited Data
100Mbps
nbn™100
Speed
100Mbps
nbn™100
$65.99
per month
$0 setup fees, $65.99 min. total cost
Price
$65.99 per month
$0 setup fees, $65.99 min. total cost
Swoop NBN Home Fast Plus Finder Exclusive
NBN
Month-to-month
EXCLUSIVE OFFER: $79/mth for the first 6 months, then $104/mth. Use promo code FINDER25. Eligibility criteria, T&Cs apply. Ends 1.1.25
Exclusive
  • Month-to-month
  • BYO modem or purchase for $130
Unlimited Data
Data
Unlimited Data
100Mbps
nbn™100
Speed
100Mbps
nbn™100
$79
per month
$0 setup fees, $79 min. total cost
Price
$79 per month
$0 setup fees, $79 min. total cost
Swoop NBN Home Superfast Finder Exclusive
NBN
Month-to-month
EXCLUSIVE OFFER: $79/mth for the first 6 months, then $119/mth. Use promo code FINDER40. Eligibility criteria, T&Cs apply. Ends 1.1.25
Exclusive
  • Month-to-month
  • BYO modem or purchase for $130
Unlimited Data
Data
Unlimited Data
246Mbps
nbn™250
Speed
246Mbps
nbn™250
$79
per month
$0 setup fees, $79 min. total cost
Price
$79 per month
$0 setup fees, $79 min. total cost
AGL NBN Home Basic
NBN
Month-to-month
$49/mth for the first 6 months, then $59/mth when bundled with AGL Energy. Eligibility criteria, T&Cs apply. Ends 3.2.25
  • Month-to-month
  • BYO modem or purchase for $210
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$74
per month
$0 setup fees, $74 min. total cost
Price
$74 per month
$0 setup fees, $74 min. total cost
Swoop NBN Home Casual
NBN
Month-to-month
$59/mth for the first 6 months, then $69/mth. Use promo code FINDER10. Eligibility criteria, T&Cs apply. Ends 1.1.25
  • Month-to-month
  • BYO modem or purchase for $130
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$59
per month
$0 setup fees, $59 min. total cost
Price
$59 per month
$0 setup fees, $59 min. total cost
Swoop NBN Home Everyday
NBN
Month-to-month
$69/mth for the first 6 months, then $84/mth. Use promo code FINDER15. Eligibility criteria, T&Cs apply. Ends 1.1.25
  • Month-to-month
  • BYO modem or purchase for $130
Unlimited Data
Data
Unlimited Data
50Mbps
nbn™50
Speed
50Mbps
nbn™50
$69
per month
$0 setup fees, $69 min. total cost
Price
$69 per month
$0 setup fees, $69 min. total cost
AGL NBN Home Fast
NBN
Month-to-month
$69/mth for the first 6 months, then $89/mth when bundled with AGL Energy. Eligibility criteria, T&Cs apply. Ends 3.2.25
  • Month-to-month
  • BYO modem or purchase for $210
Unlimited Data
Data
Unlimited Data
100Mbps
nbn™100
Speed
100Mbps
nbn™100
$104
per month
$0 setup fees, $104 min. total cost
Price
$104 per month
$0 setup fees, $104 min. total cost
AGL NBN Home Standard
NBN
Month-to-month
$79/mth when bundled with AGL Energy. Eligibility criteria, T&Cs apply. Ends 3.2.25
  • Month-to-month
  • BYO modem or purchase for $210
Unlimited Data
Data
Unlimited Data
50Mbps
nbn™50
Speed
50Mbps
nbn™50
$94
per month
$0 setup fees, $94 min. total cost
Price
$94 per month
$0 setup fees, $94 min. total cost
loading

Why compare internet plans with Finder?

  • We don't charge extra. Prices shown on Finder are the same as those you get directly from internet providers.

  • We compare almost every major internet provider in Australia, all in one place.

  • Our team is dedicated to monitoring internet plan prices and keeping deals updated daily.

Which NBN providers have Australian call centres?

There are quite a few providers in our database that have decided to keep their call centre operations local, which include:

  • Aussie Broadband
  • 10Mates
  • Swoop Broadband
  • Start Broadband
  • Uniti Wireless
  • ANT Communications
  • Mate
  • Superloop
  • Future Broadband

We'll take a closer look at some of the popular NBN providers with Australian call centres in the next section.

Finder survey: How important is customer support to Australians when choosing a broadband provider?

Response
440.26%
539.96%
314.91%
22.68%
12.19%
Source: Finder survey by Pure Profile of 1006 Australians, December 2023

Aussie Broadband

aussie broadband logo

Aussie Broadband has built a reputation off of its commitment to Australian operations, community relationship and 100% Australian support team. This means that its customer service call centres are all based in regional and metro Victoria. Operating in Australia for over 17 years, Aussie Broadband has won multiple awards for its outstanding customer service, including:

  • Australian Service Excellence Awards Customer Service Organisation of the Year (Large Business) 2020
  • ACOMM Award for Commitment to Customer Service 2020
  • Edison Award for Best Fixed Broadband Provider 2019
  • ProductReview Award for Commitment to Customer Service 2020

Aussie Broadband is consistently winning Roy Morgan's Internet Service Provider of the Month Award, with an impressive customer satisfaction rating of 92% in November 2019. Aussie Broadband also runs a number of initiatives aimed at supporting the Australian community through sponsorships, relief for disaster-affected customers, corporate donations and staff-led fundraising programs. It also encourages its staff and senior leaders to volunteer regularly with community organisations.

Contact: 1300 880 905 (9am-12am AEDT, 7 days a week)

Superloop

superloop logo
Superloop has kept a strong reputation for technological innovation and high-quality broadband with its powerful "backhaul" network. With Superloop's network linked to the NBN, outsourcing isn't needed, allowing pinpoint solutions for customers. Superloop has incorporated this spirit into its customer service, with a dedicated Australian support team located in Sydney "ensuring you get online and stay connected".

With successful operations across 5 countries/regions, Superloop's commitment to Australian customers is shown through numerous customer support options including generous phone support hours and dedicated email lines for sales and billing. Superloop has scored reasonably well with customers, with an average score of 3.2 across 184 reviews on the user-aggregated site Product Reviews.

With a number of local programs in Australia, Superloop has invested in the local community through programs such as the Digital Farm initiative in Western Australia, committing $1 million in conjunction with the WA statement government to rural digital infrastructure, and an Online Learning Plan to assist with online learning during COVID-19.

Contact: 1800 101 210 (8am-10:30pm ACD, 7 days a week)

Start Broadband

start broadband logo
Australian owned and operated, Start Broadband focuses on expert customer support and delivering the Internet to disadvantaged Aussie families. With an Australian technical support team, Start Broadband has a couple of different options for customers, including regular call centre hours, as well as a team of 24/7 Start Support Experts to address after hour issues.

Start Broadband separates itself from big name telcos with its Life Changing Connections Programs, directing a share of every customer's bill towards funding home Internet connections for less fortunate Australian families. With a mission that includes equal access to education, employment opportunity and social inclusion, Start Broadband lets customers enjoy "super-fast, reliable broadband happily in the knowledge you're making a difference."

Contact: 1300 475 155 (9am-5pm AEST, 7 days a week for the medium term) or 1300 475 144 (24/7 support)

ANT Communications

ant logo
ANT Communications is a smaller home-grown leading NBN provider that has been in business for over 10 years. Providing support to rural and regional communities where other providers haven't, ANT Communications is Australian in name and service with an 100% Australian based support team located across Sydney, Moree and Emerald. With dedicated channels for sales, service delivery and customer service, this means that calls are taken locally in regional communities.

Acquired by the Field Solutions Group in 2017, ANT Communications has further committed to engaging local government, businesses and residents, with initiatives including its Rural Fabric and Rural Reach programs.

Contact: 1300 268 266 (8am-6pm AEST, Monday to Friday, or 10am-2pm AEST, Saturdays)

Mate

mate broadband logo
Mate is 100% Australian owned with a customer service team based in Western Sydney, NSW. Championing "local staff with a passion for phenomenal customer service", Mate is devoted to an Aussie service experience. Mate has exceptional scores from customers on the user-aggregated review site Product Reviews, with an average score of 4.4/5 from 2,487 reviews.

Contact: 1300 017 622 (8:30am-7pm AEST, Monday to Saturday)

Are these the only Internet providers with Australian call centres?

As we mentioned earlier, we've only included the Internet providers that have Australian call centres from our database. There are more NBN providers out there which may only provide services for specific states or suburbs that we haven't covered. If having a local support team matters to you, make sure you compare NBN plans and providers to find the best one for your needs.

Many of Australia's big NBN providers have moved their primary call centres offshore in an effort to cut costs.

Other major providers like Telstra, TPG, Dodo, Exetel and Optus have chosen to use a mix of local and overseas teams for customer support. Most of these providers have kept customer-facing roles or initial customer service in Australia with "overflow" support in teams located in the Philippines and India.

Do all Australian-owned providers have Aussie call centres?

Not necessarily. Just because an NBN provider is Australian-owned doesn't mean that its call centres are located in Australia. While many big telcos use some form of off-shore support to handle the volume of requests from their large customer bases, the providers that have stayed local with their customer service have made it a point of pride in being Aussie-only.

With so many plans and providers out there, having an Australian call centre can be enough of a unique feature for some providers to be considered over others.

Frequently Asked Questions


More guides on Finder

Ask a question

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms Of Service and Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

2 Responses

    Default Gravatar
    SatJune 26, 2023

    Is there any NBN service provider who has 24/7 customer service available?

      AvatarFinder
      MarkJuly 5, 2023Finder

      Hi Sat,
      There are indeed some NBN providers that claim to have 24/7 customer support, such as iiNet and Westnet.
      Hope this helps.

Go to site