Pros
- Local customer support
Cons
- 14-day notice period needed if you're switching providers or leaving
Future Broadband review
Our verdict: While there are plenty of Future Broadband plans to choose from, you could find a cheaper option elsewhere.
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How the Finder Score helps you find a better broadband plan
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from 40+ providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
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Future Broadband review: Our verdict
While Future Broadband offers you plenty of choice between NBN plans, its standard plans with unlimited data aren't very good value.
Give Future Broadband a try if:
- You'd like a broadband provider with an Australia-based customer support team.
- You're interested in Superfast or Hyperfast NBN plans. Future Broadband's typical evening speeds for these plans are impressive (700Mbps and 880Mbps respectively).
But you should also consider:
- Its prices aren't the cheapest and you can probably find similar speeds for lower prices elsewhere.
Read a more detailed review on
Value for money
Besides Future Broadband's NBN 12 and NBN 25 plans, the rest of its plans are prices above the average price on Finder for their respective speed tiers.
Its data-capped plans 1,000GB, 2,000GB or 2,500GB are priced more competitively than its unlimited data plans if you're happy with these limits.
A modem from Future Broadband starts from $165, which is slightly higher than the Finder average of $118.
Things to watch out for:
- There are no termination costs but you are required to give Future 14-days' notice before cancellation.
Performance
Future Broadband is not part of the ACCC broadband performance report, so the reliability of its speeds cannot be officially verified.
- Why does this matter? The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.
Based on its advertised typical evening speeds for NBN plans, you probably won't hit the maximum speed on most speed tiers. However, its NBN 500 and NBN 1000 plans have decent typical speeds compared to other providers in the market.
- Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 100 plans come with a maximum speed of 100Mbps.
Customer service
You can get in touch with Future Broadband in the following ways.
- Ring it up between 10:30am and 8pm AEDT Monday to Friday.
- Chat with an agent between 11am and 2pm AEDT on weekdays and 11am–2pm AEDT on weekends.
- Log in to the customer portal and report any service faults.
- Good to know: Future Broadband's customer support team are based in Perth, Australia.
Bonus features
Future Broadband doesn't offer too many extras, but it does have:
🔄 Data rollover
Any unused data can be rolled over onto the future months into a data bank where a maximum of 15,000GB of data can be stored.
☎️ Home phone call packs
Future Broadband plans come with PAYG home phone calls by default. If you make regular calls, you can also choose to pay an additional $10 a month for unlimited standard national and mobile calls.
Which rivals are giving Future Broadband a run for its money?
For no set-up fees:
Kogan Internet has some great value NBN plans. You will not need to pay any set-up fees and you can earn Qantas Frequent Flyer points.
For cheaper plans:
Tangerine is a strong contender against Future as it has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts.
For reliable speeds:
Most of Exetel's plan prices are better than Future's, along with the significant difference of Exetel topping ACCC's broadband performance report multiple times.
Ready to sign up to Future Broadband?
Unfortunately, Future Broadband isn't available to sign up to via Finder. You'll need to visit futurebroadband.com.au if you're interested in any of its plans.
Otherwise, you can compare more internet providers to find one that suits your needs.
What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new Future plan to be activated. Keep in mind that it could take up to 7 business days to get connected.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.
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