While Future Broadband offers you plenty of choice between NBN plans, its standard plans with unlimited data aren't very good value.
It also charges you $35 on all plans as a set-up fee, whereas most NBN providers no longer charge set-up fees on their plans.
Give Future Broadband a try if:
You'd like a broadband provider with an Australia-based customer support team.
You're interested in Superfast or Ultrafast NBN plans. Future Broadband's typical evening speeds for these plans are impressive (235Mbps and 600Mbps respectively).
But you should also consider:
Its prices aren't the cheapest and you can probably find similar speeds for lower prices elsewhere.
Besides Future Broadband's NBN 12 and NBN 25 plans, the rest of its plans are prices above the average price on Finder for their respective speed tiers.
Its data-capped plans 1,000GB, 2,000GB or 2,500GB are priced more competitively than its unlimited data plans if you're happy with these limits.
A modem from Future Broadband starts from $165, which is slightly higher than the Finder average of $118.
Things to watch out for:
You will be charged a set-up fee of $35 in your first month. This is rare as most NBN providers these days don't charge a set-up fee anymore.
There are no termination costs but you are required to give Future 14-days' notice before cancellation.
Performance
Future Broadband is not part of the ACCC broadband performance report, so the reliability of its speeds cannot be officially verified.
Why does this matter? The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.
Based on its advertised typical evening speeds for NBN plans, you probably won't hit the maximum speed on most speed tiers. However, its NBN 250 and NBN 1000 plans have decent typical speeds compared to other providers in the market.
Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 100 plans come with a maximum speed of 100Mbps.
Customer service
You can get in touch with Future Broadband in the following ways.
Ring it up between 10:30am and 8pm AEDT Monday to Friday.
Chat with an agent between 11am and 2pm AEDT on weekdays and 11am–2pm AEDT on weekends.
Log in to the customer portal and report any service faults.
Good to know: Future Broadband's customer support team are based in Perth, Australia.
Bonus features
Future Broadband doesn't offer too many extras, but it does have:
🔄 Data rollover
Any unused data can be rolled over onto the future months into a data bank where a maximum of 15,000GB of data can be stored.
☎️ Home phone call packs
Future Broadband plans come with PAYG home phone calls by default. If you make regular calls, you can also choose to pay an additional $10 a month for unlimited standard national and mobile calls.
Which rivals are giving Future Broadband a run for its money?
For no set-up fees:
Kogan Internet has some great value NBN plans. You will not need to pay any set-up fees and you can earn Qantas Frequent Flyer points.
For cheaper plans:
Tangerine is a strong contender against Future as it has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts.
For reliable speeds:
Most of Exetel's plan prices are better than Future's, along with the significant difference of Exetel topping ACCC's broadband performance report multiple times.
Ready to sign up to Future Broadband?
Unfortunately, Future Broadband isn't available to sign up to via Finder. You'll need to visit futurebroadband.com.au if you're interested in any of its plans.
Otherwise, you can compare more internet providers to find one that suits your needs.
What if I'm moving house? You can select a date during the sign-up process for when you'd like your new Future plan to be activated. Keep in mind that it could take up to 7 business days to get connected.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
We're reliable
We keep our product database of 65 internet providers updated regularly with the latest broadband deals. Our guides are carefully reviewed and fact-checked.
We're here to help
Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne.
The NAB Rewards Platinum offers up to 80,000 bonus NAB Rewards Points, a reduced first-year annual fee and other perks.
Feedback
How likely would you be to recommend finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Important information about this website
finder.com.au is one of Australia's leading comparison websites. We are committed to our readers and stands by our editorial principles
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You can learn more about how we make money.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
