Be part of the change by switching to ING Direct.
ING Direct received its Australian banking licence in 1999 and it now has more than 1.5 million customers and over 950 employees. It provides its customers an array of financial services and products like everyday banking accounts, savings accounts, home loans and superannuation solutions.
- 2014 Auscontact Association National Awards. Winner of the Contact Centre of the Year Award.
- 2014 International Customer Service Professionals (ICSP) People's Choice Awards. Awarded the Customer Service Champion Team Award.
- 2013 Australian Mobile Awards. ING DIRECT's mobile banking app adjudged a winner.
Who is ING Direct?
ING Direct provides different types of transaction and savings accounts, enabling you to choose in accordance to your requirements. It gives customers easy ways to bank, via online banking, mobile banking, phone banking, as well as a round-the-clock Australia-based customer care centre. Whether you’re looking at easy access or long term savings, ING Direct might have something for you.
- ING Direct's SWIFT code: INGBAU2S
You can also view its latest TV campaign with Isla Fisher below.Back to top
What’s internet banking like for ING Direct?
ING Direct provides a mobile banking app and an online banking platform. The mobile app gives you easy access to account balances, you can use it to make bill payments and transfer funds, you can activate new cards or place existing ones on hold, and you can use it to schedule payments. The online platform also gives you the ability to change personal and contact details. Its online security guarantee protects you from liability towards unauthorised transactions. The online banking system makes use of 128-bit SSL encryption to keep transmitted data safe.
- An app for Windows enabled mobile devices in addition to apps for devices that use iOS and Android
- Open new accounts online
Mobile banking app
The mobile banking app lets you store your client number so you can just put your pin in and it logs you on. If you need to check your balance, you don't need to remember what your password is.
Contactless payments with Android Pay
Google's Android Pay is now available for ING customers who have a compatible Android device and the Orange Everyday debit card. This means you can use your phone (or any Android device) to make contactless payments for everyday items.
What about the mobile app?Image Source: App Store
|Saving Maximiser||Orange Everyday||Card overseas|
What transaction accounts are offered by ING Direct?
- Orange Everyday
The Orange Everyday transaction account comes with a Visa debit card that you can use in Australia and overseas, at ATMs and EFTPOS terminals alike. You can use all ATMs across Australia more than $1000 in your account as pay each month. This account does not attract any account keeping fees, and offers free access to BPAY.
What high interest savings accounts offered by ING Direct?
This account gives you the ability to earn variable interest every month, no matter how many times you withdraw funds. If you have an Orange Everyday bank account, and your account receives at least $1,000 each month in the form of pay, you stand to get a higher interest rate, for balances up to $100,000. Orange Everyday account holders can access funds in this account instantly, via online, mobile, and phone banking. This account does not attract any ING Direct fees.
This tiered savings account offers higher interest rates for balances starting at the $50,000 mark, and you’ll earn even more interest when your balance exceeds $150,000. You don’t have to pay any ongoing account keeping fees, and there is no minimum withdrawal amount or fixed term. You can access money in your account via online, mobile, and phone banking. What also helps is that the Australian Government guarantees combined savings balances up to $250,000 per customer.
What term deposits offered by ING Direct?
- Personal term deposit
The minimum you require to open an ING Direct term deposit is $10,000, and term period can vary from 90 days to two years. The term of the deposit tends to affect the interest you earn, with longer terms offering better rates. You stand to earn to a loyalty bonus if you renew the term deposit and don’t withdraw funds before the new term deposit reaches maturity. At maturity, you can close the term deposit, renew the principal and interest, or withdraw the interest and renew just the principal.Back to top
What other services are offered by ING Direct?
ING DIRECT offers an array of financial services including:
- Everyday banking. ING DIRECT provides an everyday banking account that offers free ATM access around Australia and no account keeping fees.
- Savings. You can choose between two distinct savings accounts as per your needs. Plus, if you can put some money away for a fixed time period, you can even consider opening an ING DIRECT term deposit.
- Home loans. No matter what kind of home loan you’re looking for, chances are you’ll find a suitable one when banking with ING DIRECT. Your options include fixed rate and variable rate loans, equity loans, construction loans, and lines of credit.
- Superannuation. If you’re paying unnecessary fees towards your superannuation, you can consider moving funds from your superannuation to an ING DIRECT Self Managed Super Fund (SMSF) or its Living Super account
- Business solutions. ING DIRECT’s offerings for businesses include savings accounts, term deposits, and commercial loans.
What are the main benefits of banking with ING Direct?
ING DIRECT customers can look forward to the following benefits:
- Regulated. The Australian Prudential Regulation Authority (APRA) regulates the functioning of ING DIRECT, and as an ING DIRECT bank account holder you receive protection through the Australian Government Guarantee Scheme for combined balances of up to $250,000.
- Commitment to sustainability. ING DIRECT plays an active role in addressing community needs, and it uses its expertise and skills to benefits its community partners. As of now ING DIRECT supports three key community partners: Cerebral Palsy Alliance, The School for Social Entrepreneurs, and United Way.
- Minimal fees. ING DIRECT aims to keep its fees as low as possible, and you can look forward to fee free ATM transactions, low or no fees with superannuation solutions, low or no ongoing account keeping fees with home loans, and fee free savings accounts.
- Easy access to funds. ING DIRECT lets you access your money when and where you need it. Access to funds, depending on the kind of account you have, can come through ATMs, EFTPOS terminals, Australia Post, online banking, mobile banking, and phone banking.
What are the pros and considerations of ING Direct accounts?
- No fees. ING Direct’s Orange Everyday, Savings Maximiser, Savings Accelerator, and term deposit accounts don’t attract any ongoing account keeping fees.
- Easy account access. While you can access funds in your everyday account using a Visa debit card that is payWave enabled, you can also access the account using phone banking or ING Direct’s online and mobile banking platforms. With the other accounts, you can turn to online, phone, and mobile banking.
- Round-the-clock customer service. You can expect to speak to an ING Direct representative at any time of the day or night by calling its Australia-based customer service call centre.
- Positive feedback. Users have commented that ING Direct's internet banking is good, where their transaction list is very detailed.
- No branches. This Sydney-based financial institution does not have any branches other than its customer information centre in Sydney, and some people who prefer the in-person approach might view this as a shortcoming.
- No cheque book available. For those of you who prefer using cheques, ING Direct doesn't provide this service. However, you can still deposit cheques into your ING Direct account.
How do I apply for a ING Direct savings account online?
You can apply for a new ING Direct account online, and the process does not take much time, provided you have all the formation close at hand.
To apply now, simply click on the ‘Go to Site’ button, but only after ensuring that you meet the following eligibility criteria.
- You’re over 13 years old
- You’re an Australian resident for taxation purposes
- You have an Australian phone number and residential address
To complete the application you have to provide the following information.
- Personal details like your name, date of birth, residential address, phone number, and email address
- Documents to complete the required ID check
Before you consider opening an ING Direct bank account, take into account that you can find similar features in accounts offered by other financial institutions, so compare a few before making up your mind.