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Phone insurance

Do you need mobile phone insurance? Compare your phone insurance options.

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The back seats of taxis, tiled floors and toilets are all natural enemies of mobile phones. There are three main options for mobile phone insurance in Australia, each with its pros and cons. These are:

  1. Purchasing a ‘portable contents’ add-on to your home and contents insurance policy
  2. Getting insurance through your mobile phone provider
  3. Buying a standalone policy.

Contents insurance can cover your phone - and a bunch of other things!

1 - 2 of 2
Name Product Do they cover Phones? Contents Temporarily Removed From Home Accidental Damage to Home or Belongings Theft
Honey Contents Insurance
20% of your contents sum insured
Qantas Contents Insurance
20% of the contents sum insured
Earn up to 20,000 Qantas Points when you apply. Points awarded will be based on your premium. T&Cs & exclusions apply.

Compare up to 4 providers

1. Adding a phone to contents insurance

If you are thinking about taking out a contents-only or a combined home and contents insurance policy, or already have one, then adding your mobile phone to it can be a cost-effective way of insuring it against theft, damage or other loss. However it is important to note that these policies will only cover your gadget in certain situations and might not protect your phone when you need it most.

  • Contents insurance policies only pay out in the event of specific types of damage, like impact or fire, and disasters, like flooding or storms. You might not be able to claim for events like dropped phones or water damage.
  • By default, most contents insurance policies will not cover possessions outside of your home. You should ensure that your policy specifies portable contents cover, and check the applicable conditions and limits.
  • Contents insurance policies may specify certain limits for items like portable possessions or electronics. Depending on your policy and phone, it may not cover the entire cost of repair or replacement.
  • Making a contents, or combined home and contents, insurance claim may be more difficult than claiming on a dedicated phone insurance plan, and the excess may be impractically high for claiming just one item like a phone.
  • Your premiums may increase if you make claims on contents insurance policies. If you have a high sum insured then these premium increases may not be worth the money saved by claiming a payout for your phone.
  • You may not be able to seamlessly and immediately add a new item to your policy. Sometimes it is only possible to adjust a policy at renewal time, or there might be additional costs for doing so.

Taking out portable contents insurance for a mobile phone

A number of insurers will offer individual portable contents policies for mobile phones, laptops, jewellery, designer accessories and other valuables you take with you outside your home.

Most portable contents policies will offer two options:

  • Specified items. This involves listing specific items like mobile phones, tablets, wedding rings and other portable valuables. If you have a newer or more valuable smartphone, or are only want insurance cover for your phone and nothing else, then specified-item cover may be more suitable for your needs. If you want a broader level of protection that encompasses more than just your phone, general cover may be more suitable for your needs.
  • General cover. This type of policy covers non-specified items, such as whatever was in a handbag when was stolen, including mobile phones and anything else.

2. Phone company insurance plans

All the major mobile providers in Australia offer phone insurance policies. Compare some of the different policies below:


Optus Device Protect covers mobile phones and tablets. If your device is stolen, lost, accidentally damaged or suffers an electronic breakdown or failure that is not covered by warranty, it will be repaired or replaced. This policy covers you anywhere in the world.

Device Protect
How much it costsWhat it coversWhat is not coveredOther costsMaximum cover
$14 per monthTheft, loss, accidental damage, electronic breakdown or failureScratches, fire, loss of data, intentional damage, wear and tear$100 excess for damage claims, $200 excess for loss and theft claimsLimit is $2,000, including up to $600 for reimbursement of unauthorised calls


Telstra offers two smartphone insurance policies: StayConnected and StayConnected Plus.

How much it costsWhat it coversWhat is not coveredConditions and other costsMaximum cover
$13 per monthReplacement or exchange of your device for any valid reasonThose whose bills are not paid up to date$100 service fee for non-smartphones, $140 fee for smartphones, $180 fee for tablets and large smartphonesNo limits apply
StayConnected Plus
How much it costsWhat it coversWhat is not coveredConditions and other costsLimits and additional benefits
$15 per monthYou can get your device repaired, swapped or replaced up to two times every 12 months for a serviceThose whose bills are not paid up to date$140 service fee for non-smartphones, $190 fee for smartphones and $220 fee for large smartphones and tabletsNo limits apply


Vodafone Keep Talking (standard), and Keep Talking Plus (premium) offer worldwide cover against damage, loss and theft.

Keep Talking
How much it costsWhat it coversWhat is not coveredOther costsMaximum cover
$10 per monthRepair or replacement of an accidentally damaged deviceAccessories, reimbursement for unauthorised calls, or anything other than accidental damage to your device.

Only available for devices worth $2,000 or less.

$150 excess appliesUp to $2,000 for repairs
Keep Talking Plus
How much it costsWhat it coversWhat is not coveredOther costsMaximum cover
$15 per monthRepair or replacement in the event of damage, loss or theftMore than 2 claims per year, any loss resulting from viruses, failing to read the instructions, unapproved accessories or software, misplacing your device.

This policy must be purchased within 30 days of buying your new device, while it's still in perfect condition.

$50 excess for repair, $75 for refurbished replacement and $125 for new replacement of phones worth less than $600

$125, $200 and $300 excess for the same reasons for phones worth more than $600

Up to $2,000 for repairs or replacement, up to $500 reimbursement for unauthorised calls, and up to $300 for accessories and $300 for replacement hire or purchase outside of Australia

What to consider when comparing phone insurance

  • You are only able to sign up for a plan with your current mobile phone provider. You cannot shop around without being willing to change providers.
  • Consider the total yearly cost of premiums as well as the excesses and other fees when determining value for money. Compare this to the total cost of your device.
  • If your phone is damaged or breaks while it’s still under warranty, you might not benefit from mobile insurance. Think about the warranty period (typically two years) and how often you generally replace your phone.
  • You are able to cancel mobile phone insurance at any time but will not usually be able to claim any refunds.

3. Buying a standalone 'Single Item Insurance' policy.

A few big names such as NRMA and Bupa offer single item insurance which can cover most valuable items, including your phone.

These policies are generally bought online and designed to cover you for specific items. All you need to do is go to their website, answer a few basic questions about your phone and its value, get your quote and pay.

While policies differ from one insurer to the next, you’ll generally find they’ll cover you if:

  • Accidental damage to your phone
  • Someone steals your phone
  • Protection outside of your home

Just make sure your phone was purchased from a registered Australian business and that you don’t leave your phone unattended, or your claim could be denied.

How mobile phone insurance works

Mobile phone insurance can provide you with:

  • Reimbursement if your phone is lost or stolen, and then someone uses it to make expensive calls
  • Cover for renting or buying a new phone if yours is lost, stolen or broken overseas
  • Cover for phone accessories
  • Options for repairs, replacement with a new phone or replacement with a refurbished old phone of the same type

Your phone insurance questions answered

Picture: Shutterstock

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4 Responses

  1. Default Gravatar
    johnOctober 26, 2021

    iphone 13 pro insurance?

    • Avatarfinder Customer Care
      JamesOctober 30, 2021Staff

      Hi John,

      If you’re looking for phone insurance, you can refer to the comparison table above to compare and choose an insurance provider. Use the ‘Get a Quote’ to get a quote within minutes directly from the provider.

      If you’ve only recently purchased your iPhone 13, you could check our guide on AppleCare+ as a reference on the different insurance covers exclusively for Apple devices.

      As a reminder, always read a policy’s Product Disclosure Statement (PDS) so that you’re aware of what you’re covered for, along with any exclusions or restrictions.

      I hope this helps!


  2. Default Gravatar
    DavidFebruary 12, 2018

    Hi, I’ve noticed this article https://www.finder.com.au/phone-insurance
    does not include specialised Gadget Insurance companies such as Big Giraffe gadget cover, Covertec and Brightside Cover?

    Is this an oversite? Hoping you might be interested in cover the full market rather than just a small select few?


    • Avatarfinder Customer Care
      JonathanMarch 6, 2018Staff

      Hi David, thanks for your inquiry!

      We’d like to thank you for your suggestions. This has been forwarded to our publishing team for approval.

      Best regards,


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