Despite its name, Reward Mobile has very little in the way of features and rewards for customers who choose to sign up with them.
Its Ultimate plan is beaten by nearly every other mobile provider on the market.
Its Connect plans lack unlimited talk and text, expire monthly and generally have less value than any given pay as you go mobile plan.
The handset bundles require you to pair budget models with a small range of plans. You'll be locked into 24-month contracts with huge early termination fees.
Reward Mobile could be right for you if:
You never use mobile data and rarely call. For $9 monthly, you can take out a cheap Connect plan and get a few 10-minute calls per month.
However, Reward Mobile:
Doesn't let you sign up online. You'll have to ring up the customer service team during the week to order a new mobile plan.
Has high early termination fees. Cancelling any 24-month plan early requires paying the full plan price multiplied by the number of months remaining on your contract.
Excludes video MMS. You can't send video MMS with Reward Mobile.
Reward has 1 month-to-month Ultimate plan for customers after a SIM only plan.
You'll get 5GB of data for $42.95 a month, which works out to $8.59 per 1GB of data. This is very poor value compared to a benchmark of $1 per 1GB for other plans on the market.
Connect plans cost less than Ultimate plans, but give limited call credit instead of the unlimited SMS and talk in most plans in Australia.
This credit doesn't stretch far, considering you'll be charged a flagfall of 40c per call plus 99c per minute and 30c for each SMS.
The Connect plans average around $92 per 1GB of data and cap out at 1GB of included data, which means you shouldn't buy these plans if you're at all interested in browsing or downloading.
Reward has a few budget handsets you can buy on a 24-month contract. However, exactly which plans they can be added to depends on the model.
Example: You can only get the Samsung Galaxy A13 on a $39 Connect plan or a special $64.95 Ultimate plan, neither of which include the cost of the handset. This Ultimate plan costs more than the regular $42.95 version, but only offers 3GB instead of 5GB. You're paying an extra $22 per month for fewer data and the chance to add on a handset, which is highly questionable from a value standpoint.
Things to watch out for:
All handset plans come with 24-month contracts that require you to pay the remaining cost of the handset and full cost of the associated plan if you cancel early.
Coverage
Reward Mobile uses the Vodafone 4G network to provide coverage to its customers.
The Vodafone network covers 96% of the population, less than either Optus or Telstra.
You'll get identical coverage to what you'd get with a plan direct from Vodafone.
Customers in metro areas shouldn't struggle with reception, but you might notice a lack of coverage in some rural and regional areas.
Customer service
If you need to sort out an issue or ask a question, Reward Mobile's support team operates from Monday to Friday, 7:30am–6:30pm AEST. You can:
Ring up the customer support team.
Leave an email inquiry if you're not after an immediate response.
Bonus features
Unfortunately, Reward Mobile doesn't have any extra features on its mobile plans besides the standard calls, texts and data inclusions.
Which rivals are giving Reward Mobile a run for its money?
For wider coverage:
Boost Mobile has a range of affordable prepaid plans and is the only smaller provider to offer full Telstra 4G network coverage to its users, reaching 99.5% of the population.
For affordable PAYG:
Compared to Reward's Connect plans, you'll get more talk and text for the same price with ALDImobile's PAYG plans that last a full year and have some of the lowest rates on the market.
For lots of cheap data: If 5GB simply isn't enough for your needs, you can get up to 100GB for $45 per month with big-data provider Circles.Life. There are frequent promotions too, so keep an eye out.
Ready to sign up to Reward Mobile?
Reward Mobile isn't available via Finder. Instead, you'll have to call Reward Mobile's customer support team to ask about its plans.
Otherwise, you can continue comparing mobile plans on Finder.
What if I want to keep my current phone number? You can request a number transfer when you sign up to Reward Mobile. Once you've authorised the transfer, it should take between 15 minutes and 4 hours for the port to complete.
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
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