Tomi's prices on the majority of its NBN plans are slightly below the average cost in Finder's database.
Though its plan prices are competitive, its typical evening speeds during the busy hours of the day (7-11pm) are a bit lacking, especially given the lack of features on its plan.
However, what you do get in a simple, no frills NBN plan and the option to pause your internet services for up to 4 weeks in the year.
Tomi offers plans across 5 NBN speed categories, barring the slowest tier, NBN 12.
Its prices fall just below the average in Finder's database.
You can either sign up for a month-to-month plan or get on a 24-month contract through which you can get a free modem.
Watch out for:
If you sign up to a contract but exit early, you'll need to pay out the modem cost. It will cost $5.90 for each month remaining in the 24-month period.
Performance
Tomi internet is not part of the ACCC broadband performance report, so the reliability of its speeds cannot be officially verified.
Why does this matter? The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.
Based on its advertised typical evening speeds for NBN plans, you're unlikely to hit the maximum speed on most speed tiers.
If maximum typical evening speeds are important to you, you may want to look at other providers.
Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 50 plans come with a maximum speed of 50Mbps.
Customer service
You can get in touch with Tomi in the following ways.
Call the Customer Service line between 8am and 6.30pm AEST Monday to Friday.
Call Technical Support 24/7.
Live chat on their website.
Send them an email.
Bonus features
Tomi's broadband plans are lacking in features but you do get:
⏸️ PauseTime
If you've had an active connection with Tomi for at least 3 months, you can use PauseTime to stop your services for up to 4 weeks each year.
Which rivals are giving Tomi internet a run for its money?
For cheaper plans:
Tangerine has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts that make its services even more attractive.
For reliable speeds:
Exetel's plan prices are cheaper than Tomi's on faster speed tiers, plus it's usually one of the top performers in ACCC's broadband performance report.
For better bonus features:
If you want an internet plan with lots of extras, Optus has you covered. Get access to Optus SubHub to save on eligible subscriptions and get the option to add Optus Sport at a discount.
Ready to sign up to Tomi internet?
If you decide that Tomi is right for you, simply sign up to the provider via its website. Remember to input your home address before you select your plan to ensure that you're choosing an NBN plan that's available for your property's connection type.
What if I'm moving house? Once you've completed the sign up process, Tomi will perform a Service Qualification on your premises to check your home's eligibility. After your address is confirmed as eligible, you should expect the connection to be up and running within 2-21 business days.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
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Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
NBN wholesaler nbnco offers four NBN speed tiers to ISPs, which dictates how fast your Internet connection will be, and here's how to choose the best plan.
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