- Option to pause your plan for 4 weeks out of the year
- 24/7 customer service, including live chat
- $99 connection fee for non-contracted plans
Tomi's prices on the majority of its NBN plans are slightly below the average cost in Finder's database, with the exception of its NBN Home Ultra Fast plan. Though this might not matter as much as it's the fastest speed tier available and an overkill for most households that have access to it.
Though its plan prices are competitive, its typical evening speeds during the busy hours of the day (7-11pm) leave something to be desired, especially given the lack of features on its plan.
Tomi could be right for you if:
It may not be the right fit for you if:
Tomi offers plans across 5 NBN speed categories, barring the slowest tier, NBN 12.
Its prices are roughly in line with the average in Finder's database. However, additional fees make its value proposition less attractive.
You'll have to pay a $99 connection fee on its month-to-month plans and a further $120 (plus delivery) if you don't have your own modem.
Both of these charges can be avoided if you're willing to sign up to a 24-month contract.
Tomi internet is not part of the ACCC broadband performance report, so the reliability of its speeds cannot be officially verified.
Based on its advertised typical evening speeds for NBN plans, you're unlikely to hit the maximum speed on most speed tiers.
If maximum typical evening speeds are important to you, you may want to look at other providers.
You can get in touch with Tomi in the following ways.
Tomi's broadband plans are lacking in features but you do get:
If you've had an active connection with Tomi for at least 3 months, you can use PauseTime to stop your services for up to 4 weeks each year.
For cheaper plans:
Tangerine has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts that make its services even more attractive.
For reliable speeds:
Exetel's plan prices are cheaper than Tomi's on faster speed tiers, plus it's usually one of the top performers in ACCC's broadband performance report.
For better bonus features:
If you want an internet plan with lots of extras, Optus has you covered. Get access to Optus SubHub to save on eligible subscriptions and get the option to add Optus Sport at a discount.
If you decide that Tomi is right for you, simply sign up to the provider via its website. Remember to input your home address before you select your plan to ensure that you're choosing an NBN plan that's available for your property's connection type.
What if I'm moving house?
Once you've completed the sign up process, Tomi will perform a Service Qualification on your premises to check your home's eligibility. After your address is confirmed as eligible, you should expect the connection to be up and running within 2-21 business days.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.
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