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Pros
Option to pause your plan for 4 weeks out of the year
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Tomi's prices on the majority of its NBN plans are slightly below the average cost in Finder's database, with the exception of its NBN Home Ultra Fast plan. Though this might not matter as much as it's the fastest speed tier available and an overkill for most households that have access to it.
Though its plan prices are competitive, its typical evening speeds during the busy hours of the day (7-11pm) leave something to be desired, especially given the lack of features on its plan.
Tomi could be right for you if:
You want a simple, no frills NBN plan
You want the option to pause your internet services for up to 4 weeks in the year
It may not be the right fit for you if:
You don't want to sign up to a 24-month contract. Its month-to-month plans incur a $99 connection fee which is usually waived with other month-to-month providers.
Tomi offers plans across 5 NBN speed categories, barring the slowest tier, NBN 12.
Its prices are roughly in line with the average in Finder's database. However, additional fees make its value proposition less attractive.
You'll have to pay a $99 connection fee on its month-to-month plans and a further $120 (plus delivery) if you don't have your own modem.
Both of these charges can be avoided if you're willing to sign up to a 24-month contract.
Watch out for:
If you sign up to a contract but exit early, you'll need to pay out the modem cost. It will cost $5.90 for each month remaining in the 24-month period.
Performance
Tomi internet is not part of the ACCC broadband performance report, so the reliability of its speeds cannot be officially verified.
Why does this matter? The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.
Based on its advertised typical evening speeds for NBN plans, you're unlikely to hit the maximum speed on most speed tiers.
If maximum typical evening speeds are important to you, you may want to look at other providers.
Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 50 plans come with a maximum speed of 50Mbps.
Customer service
You can get in touch with Tomi in the following ways.
Call the Customer Service line between 8am and 6.30pm AEST Monday to Friday.
Call Technical Support 24/7.
Live chat on their website.
Send them an email.
Bonus features
Tomi's broadband plans are lacking in features but you do get:
⏸️ PauseTime
If you've had an active connection with Tomi for at least 3 months, you can use PauseTime to stop your services for up to 4 weeks each year.
Which rivals are giving Tomi internet a run for its money?
For cheaper plans:
Tangerine has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts that make its services even more attractive.
For reliable speeds:
Exetel's plan prices are cheaper than Tomi's on faster speed tiers, plus it's usually one of the top performers in ACCC's broadband performance report.
For better bonus features:
If you want an internet plan with lots of extras, Optus has you covered. Get access to Optus SubHub to save on eligible subscriptions and get the option to add Optus Sport at a discount.
Ready to sign up to Tomi internet?
If you decide that Tomi is right for you, simply sign up to the provider via its website. Remember to input your home address before you select your plan to ensure that you're choosing an NBN plan that's available for your property's connection type.
What if I'm moving house? Once you've completed the sign up process, Tomi will perform a Service Qualification on your premises to check your home's eligibility. After your address is confirmed as eligible, you should expect the connection to be up and running within 2-21 business days.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
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Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
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SPONSORED: Upgrade your internet before the end of 2023 and get ahead on your life admin! We take a look at some of the benefits of a faster internet connection.
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As the US deploys US$42 billion in upgrades, how are we doing down under?
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Save some cash on a new NBN or home internet plan with a Black Friday offer.
Mark Neilsen is a writer at Finder, specialising in streaming and broadband. He knows what you want to watch, how you can watch it and find you the cheapest way to watch it. He has over 20 years' experience in entertainment media, having worked for street bible The Drum Media as well as The Music's magazine and website. His articles have also appeared in Inpress, Beat, Time Off, Rave and more. While at Finder, Mark’s expertise has also been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
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