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Tomi internet review

Our verdict: Tomi provides fairly priced NBN plans with decent speeds, but there’s not much else to set the provider apart.

Pros

  • Option to pause your plan for 28 days out of the year
  • 24/7 customer service, including live chat

Cons

  • Lack of additional perks on its plans

Compare Tomi broadband plans

Name Product Data allowance Typical download speed Price Hid Compare Box!
Tomi NBN Home Basic
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $120
Unlimited Data
Data
Unlimited Data
22Mbps
nbn™25
Speed
22Mbps
nbn™25
$59.95
per month
Min total cost is $59.95 for first month
Price
$59.95 per month
Min total cost is $59.95 for first month
Tomi NBN Home Basic 24 Months
NBN
24 Month contract
  • 24 Month contract
  • BYO modem or $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
22Mbps
nbn™25
Speed
22Mbps
nbn™25
$59.95
per month
Min total cost is $1,438.80 over 24 months
Price
$59.95 per month
Min total cost (incl delivery + fees) is $1,438.80 over 24 months
Tomi NBN Home Standard
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $120
Unlimited Data
Data
Unlimited Data
48Mbps
nbn™50
Speed
48Mbps
nbn™50
$69.95
per month
Min total cost is $69.95 for first month
Price
$69.95 per month
Min total cost is $69.95 for first month
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Tomi internet review

Tomi's prices on the majority of its NBN plans are slightly below the average cost in Finder's database.

Though its plan prices are competitive, its typical evening speeds during the busy hours of the day (7-11pm) are a bit lacking, especially given the lack of features on its plan.

However, what you do get in a simple, no frills NBN plan and the option to pause your internet services for up to 4 weeks in the year.

Read a more detailed review on


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Value for money

Tomi offers plans across 5 NBN speed categories, barring the slowest tier, NBN 12.

Its prices fall just below the average in Finder's database.

You can either sign up for a month-to-month plan or get on a 24-month contract through which you can get a free modem.

Watch out for:

  • If you sign up to a contract but exit early, you'll need to pay out the modem cost. It will cost $5.90 for each month remaining in the 24-month period.

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Performance

Tomi internet is not part of the ACCC broadband performance report, so the reliability of its speeds cannot be officially verified.

  • Why does this matter? The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.

Based on its advertised typical evening speeds for NBN plans, you're unlikely to hit the maximum speed on most speed tiers.

If maximum typical evening speeds are important to you, you may want to look at other providers.

  • Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 50 plans come with a maximum speed of 50Mbps.

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Customer service

You can get in touch with Tomi in the following ways.

  • Call the Customer Service line between 8am and 6.30pm AEST Monday to Friday.
  • Call Technical Support 24/7.
  • Live chat on their website.
  • Send them an email.

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Bonus features

Tomi's broadband plans are lacking in features but you do get:

⏸️ PauseTime

If you've had an active connection with Tomi for at least 3 months, you can use PauseTime to stop your services for up to 4 weeks each year.

Which rivals are giving Tomi internet a run for its money?

For cheaper plans:

tangerine logo

Tangerine has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts that make its services even more attractive.

For reliable speeds:

exetel logo

Exetel's plan prices are cheaper than Tomi's on faster speed tiers, plus it's usually one of the top performers in ACCC's broadband performance report.

For better bonus features:

Optus logo

If you want an internet plan with lots of extras, Optus has you covered. Get access to Optus SubHub to save on eligible subscriptions and get the option to add Optus Sport at a discount.

Ready to sign up to Tomi internet?

If you decide that Tomi is right for you, simply sign up to the provider via its website. Remember to input your home address before you select your plan to ensure that you're choosing an NBN plan that's available for your property's connection type.

phone

What if I'm moving house?
Once you've completed the sign up process, Tomi will perform a Service Qualification on your premises to check your home's eligibility. After your address is confirmed as eligible, you should expect the connection to be up and running within 2-21 business days.

Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.

If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.


Why you can trust Finder's broadband experts

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We're here to help

Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.

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