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Do you need a phone line for NBN?

With the NBN rolled out in Australia, you no longer need a home phone to get an internet connection.

The days of having an active phone line to get an internet connection are over. Unlike ADSL, NBN doesn't need a phone line to get you connected to the internet.

Most NBN plans actually don't come with a home phone service attached, so you now have the choice over whether you even want to use your home phone or not.

What do NBN users do to make calls?

If you've now got a mobile phone, you may find that you no longer need a home phone to make calls.

In the past, we relied on our home phone to make calls to friends and family, as well as for our internet connection. That's because ADSL used the same copper phone line to get you online.

However, the NBN runs on different cables which means you no longer need a home phone line if you don't want to use it.

With most mobile plans now offering unlimited standard calls and texts within Australia, it means figuring out how to stay in touch with your loved ones is one less thing you have to worry about.

Finder survey: What are Australians looking for when getting an NBN plan?

In a survey of 1,006 Australians, only 15.41% of respondents (155) were looking for a home phone line with their NBN plan.

Customer support options43.24%
Modem with 4G backup34.1%
None of the above17.89%
Modem available to purchase16.7%
Home phone line15.41%
BYO modem13.22%
Source: Finder survey by Pure Profile of 1006 Australians, December 2023

Can I still get a home phone with the NBN?

Yes, you can. For fixed-line NBN connections, a different technology is used to traditional copper telephone lines for you to make and receive home phone calls. This is because the old copper lines used for calls are removed within 18 months of NBN installation.

NBN phone lines use Voice over IP (VoIP) technology, which converts voice signals into a digital form that can be sent through the fibre cables of the NBN.

Many providers give you the option of bundling a home phone line with your NBN plan.

A note for satellite and fixed wireless NBN customers

Unlike fixed-line NBN, satellite and fixed wireless customers won't have their copper telephone network decommissioned. This means any home phone services you buy will use the traditional copper network, rather than VoIP.

Compare all NBN plans

1 - 3 of 536
Name Product Data allowance Typical download speed Price Hid Compare Box!
Finder Award
  • Month-to-month
  • BYO modem or purchase for $99.95
Unlimited Data
Unlimited Data
per month
Min total cost is $79.99 for first month
$79.99 per month
Min total cost is $79.99 for first month
Optus Plus Everyday Fast nbn®
OFFER: Introductory offer: $89/mth for the first 6 months, normally $99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • Optus Ultra WiFi Modem Gen 2 included for $0 if you stay connected for 36 mths. T&Cs apply
Unlimited Data
Unlimited Data
per month
Min total cost is $395 for first month
$89 per month
Min total cost (incl delivery + fees) is $395 for first month
Swoop NBN Home Everyday
OFFER: $64/mth for the first 6 months, then $79/mth. Use code SUMMER15. Eligibility criteria, T&Cs apply. Ends 14.5.24
  • Month-to-month
  • BYO modem or purchase for $130
Unlimited Data
Unlimited Data
per month
Min total cost is $64 for first month
$64 per month
Min total cost is $64 for first month

Still want a home phone line? Compare home phone and internet bundles here.

Do I still need a phone socket for the NBN?

Depending on what NBN technology is available at your house, you might still need a phone socket to get connected.

Technology types like FTTC, FTTB and FTTN use existing telephone lines as part of the internet connection and will need to be inserted into a phone socket.

These are only used where a phone socket has already been installed, so no extra installation should be required. They do not involve an active home phone service.

Emergency devices and the NBN

The installation of the NBN involves decommissioning existing copper landlines that used to operate, even without power.

  • On the NBN, certain emergency devices, such as fire, medical or security alarms, may stop functioning if the power goes out.
  • If you have a device you can't afford to fail, you'll need to discuss solutions with your device provider. It may be able to provide you with a back-up battery or similar that will allow your device to continue functioning.

You should also register your priority device before connecting to the NBN, which can help prevent interruptions.

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2 Responses

    Default Gravatar
    TamaraAugust 21, 2017

    Can I get home phone with NBN satellite

      MattAugust 21, 2017Finder

      Hi Tamara,

      Thanks for your question.

      You will be able to sign up for home phone as an added extra with most NBN Satellite providers. Some providers will offer a traditional home phone service over the copper cable network, but many are transitioning to voice over IP (VoIP) services, which use the Internet to handle phone calls. This is because, 18 months after the NBN has rolled out in any particular area, the traditional phone network will be switched off and VoIP will be the only way to make and receive phone calls.

      If you want to future-proof your phone service, then, you might want to look into VoIP services rather than traditional phone services to go along with your NBN satellite service.

      I hope this helps.



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