How long does it take to switch internet?

The process of changing to another NBN provider should take between 1 and 2 business days . But there are factors that could affect this You can use the internet as normal until your new provider lets you know they've completed the switch. That's when it's time to set up a new modem or reconfigure your old one to the new provider.

Can I use my current modem with another provider?

Generally, yes. As long as the technology you're using (for example NBN) isn't changing, it's possible to keep the same modem. Most providers have lists of compatible modems available on their websites with instructions for configuration. You can always check the details of your modem and confirm with your new provider that it will function normally. Some providers may not let you BYO modem. For example, Telstra automatically includes a 4G back-up modems in its NBN plans.

Which providers allow you to bring your own modem?

The following providers offer BYO modem NBN plans , allowing you to save on modem fees: 1st Energy Activ8me AGL Alphacall Aussie Broadband Belong Broadband Cmobile Dodo Broadband E.Tel Escapenet Exetel Elevate Flip Foxtel Broadband Future Broadband Goodtel Broadband iiNet IPSTAR Kogan Broadband Launtel Leaptel Mate Broadband Moose Broadband More MyOwntel Optus Origin Broadband Pennytel Broadband Skymesh Southern Phone SpinTet Sumo Superloop Swoop Broadband Tangerine Broadband Telsim TPG Broadband Vodafone Broadband

Do I need to cancel my current NBN plan before switching?

Yes. It's your responsibility to cancel your old plan. It won't automatically cancel like your phone plan does when you transfer a phone number. You can cancel whenever you like in the process, but it's a good idea to get in touch with your old provider early to find out your last billing date. That way, you can make sure your new plan is set up around the same time and avoid paying for 2 plans at once. But if you cancel too early before your new plan is set up and ready, you could face a period without internet. You'd want to make sure everything is okay with your new provider.

How do I change NBN providers if I'm renting?

If you're renting and your home or apartment is already connected to the NBN, you can simply follow the 4 steps above to switch to a new provider. Where it might get slightly more complicated is if you're renting a home or apartment that requires a new connection to be installed . In that case, you'll need to get in touch with your landlord, agent or property manager to get their approval before any NBN technicians can commence work. Some landlords may make certain requests on where the NBN equipment is installed.

Is it easy to change NBN providers?

Yes, switching is easier than you would think. Technology has come a long way in recent years to the point that changing NBN providers is faster and more efficient than ever. It can be done in as few as 4 steps, with some switches active after as little as 2 hours . With most NBN providers offering no-lock-in contracts on their plans, you could switch as often as you'd like. Just keep in mind that promotional offers are only available to new customers.

How often should I change NBN providers?

A good timeframe would be to compare NBN plans every 6 months (which is usually when promotional offers end) to make sure you're still getting a competitive deal. While it might sound inconvenient to do it this frequently, it's good practice to do this if you want to save money.