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Hi I see that I have been charged for 2 mini starlinks so who do I get in contact with with? When it arrives will all the information be with the product on how to set up?
Hi Jane, thanks for reaching out. We’re a comparison website, so we’re not able to help with these specific queries. You will need to contact Starlink directly: https://www.starlink.com/au/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e. Hope this helps!
Hi, what starlink product should I choose if I want starlink for my residential home but also be able to take with me in my caravan?
Hi Mandy, the product you’re looking for is a Roam Unlimited plan using the Starlink Standard Kit.
The Starlink Standard Kit is designed for residential users, but it will also provide high-speed, low-latency internet on the go, including in remote locations.
Just be advised that it ain’t cheap – a Roam Unlimited plan will set you back $195 a month, while the kit costs $549.
The light plan for the wait list doesn’t seem to be an option, is there a reason for this?
Hi Brad, it might be that your area isn’t included. You can check the coverage map here and pop in your address to see availability: https://www.starlink.com/au/support/article/6e0a6781-d9e6-8cc1-153e-763daa011f9a Hope this helps!
We’re told that Starlink can provide backup electricity in an outage. (As you know, we at the Gold Coast just suffered a big outage.)
We would love to avoid getting a petrol or diesel generator. Can Starlink do the job for us? Thank you.
Hi Ronald, Starlink itself doesn’t provide backup electricity during an outage. While it can keep your internet connection up and running if you have power, you’d still need a separate power source like a battery backup or generator to keep your equipment running during an outage. Hope this helps!
Hello,
I’m trying to pay my Starlink account but am having trouble. My husband usually does it but he’s away in India at the moment so it’s up to me.
Hope you can help me with this because the account is now due and I don’t want it to be disconnected.
Thanking you,
Hi Errol, Sorry to hear you’re having trouble paying your Starlink bill. Unfortunately, as a comparison website, we can’t assist with billing issues directly. However, you can try logging into your Starlink account, where you should find options to pay your bill or contact their customer support team. Here’s the login link: https://www.starlink.com/auth/login
If you don’t have the login details, you might need to check with your husband to retrieve them.
For your information security, I’ve removed the personal details you shared :)