Good to know: Currently, Finder scores are available on fixed-line NBN plans including, but not limited to, FTTP, HFC, FTTN, FTTC and FTTB connection types and across different speed tiers between NBN 12 to NBN 1000.
We've created the Finder score to simplify comparing fixed-line NBN plans side-by-side.
The methodology is similar to how we analyse data for Finder's NBN awards. We use the information to give each plan a score, represented by a rating out of 10.
To determine the ratings you see in our comparison tables, our broadband experts and research team analyse plans based on their cost over 24 months, download speed, data allowance, and other additional features.
Have a look at the full breakdown to see how we score each criteria.
Criteria | Finder score weighting |
---|---|
Cost per Mbps over 24 months | 56% |
Data allowance | 12% |
Plan length | 10% |
Modem | 12% |
BYO modem | 8% |
Modem cost | 4% |
Other | 10% |
ACCC ranking | 5% |
Phone support | 3% |
Live chat | 2% |
Explaining the criteria
Here's some more information on what each criteria means:
- Cost per Mbps over 24 months: We calculated the cost of the NBN plan over the first 2 years, including any promotional discounts for new customers. We then stacked this against the plan's advertised typical evening speed to get a cost per Mbps figure. The cheaper the cost per Mbps, the better the score.
- Data allowance: We scored NBN plans with unlimited data higher than data-capped plans.
- Plan length: Month-to-month plans scored higher than those that require contracts such as 12- or 24-months.
- BYO modem: Plans with the option to BYO modem scored higher than those without this option.
- Modem cost: We looked at the modem cost for each NBN plan and scored plans relative to how much their modem cost (the cheaper the better).
- ACCC ranking: For NBN providers that are covered in the ACCC Measuring Broadband Australia report, we scored them based on their rank for reliability of speeds. Those not covered in the report did not receive a score for this category.
- Phone support: NBN providers offering a call centre (both overseas and Australia-based) for customer support were scored better than those without this option.
- Live chat: NBN providers with a live chat feature scored better than those without.
More guides on Finder
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Compare NBN 1000 plans so your internet can go zoom zoom
Get the fastest internet available in Australia from providers like Telstra, Optus, TPG and more.
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NBN 250 plans – perfect for speed chasers
NBN 250 is the second-fastest speed tier, ideal for large households with heavy internet users.
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Typical evening speeds explained
Find out why typical evening speeds matter when shopping around for an NBN plan.
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NBN 12 plans – best for casual internet users
NBN 12 is the go-to entry level plan for those who just need the basics like browsing the web and checking emails.
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Get the lowdown on NBN FTTC
FTTC plans offer NBN speeds of up to 100Mbps.
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NBN 25 plans – ideal for casual users or savvy savers
NBN 25 plans are generally more affordable if you're a light internet user and don't need fast speeds.
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NBN 50 plans – the sweet spot for your everyday internet
NBN 50 is the most speed tier in Australia, with discounted prices starting from under $65 a month.
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NBN 100 plans – for the chronically online (but also families)
NBN 100 plans are good large households, as well as enthusiastic gamers or streamers.
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Cheap NBN plans – why pay more than you have to?
Cut down on your Internet bill with these cheap NBN plans for under $50.
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NBN connection types
We help you decode NBN connection types in Australia.