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Eligible NSW residents have a week to get up to $180 off their electricity bills


Anyone who received the Family Tax Benefit in the 2019-2020 financial year can get a decent return on their energy expenses with little effort.

Recipients of the Family Tax Benefit (FTB) in NSW have until 16 June to apply for the Family Energy Rebate (FER) and get up to $180 credit on their energy bill.

Given that 1 in 5 Aussie families are stressed about their energy bills – according to the 2019-2020 annual retail markets report – this is a good avenue to take advantage of.

Luckily, the FER is just one of the government's rebate and concession schemes for families in need of assistance (but more on that below).

Who can apply for the Family Energy Rebate?

The person applying must meet the following eligibility requirements:

  • You must be a NSW resident.
  • You must be the account holder of the energy plan.
  • You must have received the FTB in the previous financial year (2019-2020) and had the FTB payment finalised by Centrelink. You must be the registered FTB recipient to apply.

Even if you aren't eligible to claim the FER this year, make sure you lodge your tax forms and get your FTB processed so you can apply for it next year.

How does the application process work?

To lodge your application, head to the Service NSW application site and follow these steps:

    1. Get your info ready. You'll need:
      • A recent energy bill
      • Your contact and personal identification details
      • Your Customer Reference Number (CRN) given to you by the Department of Human Services (DHS) – your CRN should be printed on any correspondence you've received from the DHS, including your Family Tax Benefit statement
    2. Press "Apply Online". This will take you to another website where you can fill in all your details for the application.
    3. Wait for confirmation. You should receive an email immediately confirming your application.

And that's it. You'll be contacted in the future about the success of your application, but there shouldn't be anything else you need to do.

Remember, you only have until 11pm, Wednesday 16 June to apply.

Other rebates you might be eligible for

If you are a low-income household living in NSW, you may also be eligible for:

  • Low Income Household Rebate: A concession for pensioners, seniors, veterans and families struggling to pay their electricity bill. Save up to $285.
  • NSW Gas Rebate: Rebates for pensioners, veterans and low-income natural gas and LPG customers. Save up to $110 per year.

You can see the full list of energy benefits in NSW here, or find out more about energy rebates and concessions Australia-wide here.

Do you think your electricity bill is higher than usual? Compare energy retailers in NSW to get a price that works best for you.

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