When is NBN cut-off date in different suburbs?

Make sure you switch from ADSL to NBN within 18 months so you can stay connected to the Internet.

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Dealing with a change in technology isn't always the most fun thing to go through. But if it means faster speeds, we think it's worth getting on the front foot.

So get ready to cut off your old ADSL connection, and make way for faster, better Internet with the NBN.

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How do I find out my NBN cut off date?

  • NBN Co and your service provider should notify you by mail once the NBN is available in your suburb.
  • You typically have between 90 days to 18 months to change networks once you've been notified.
  • Keep in mind that there is no singular date for everyone in regards to the NBN cut off. Your cut off date will vary depending on when the NBN has become available in your suburb.
  • If you haven't arranged for your ADSL/landline service to move to the NBN, it might be disconnected.
  • If your address is NBN-enabled, compare plans to find the best one for you.
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Do I have to switch to the NBN?

If you're interested in having access to the Internet or a home phone, the answer is yes.

The NBN is usually your best, if not only, option when it comes to switching from your old copper networks. Unless you're either in a fixed wireless area, satellite NBN area or in the small number of areas that are deemed adequately served, switching to the NBN is the only way to continue receiving a fixed-line Internet service. If you don't make the change, you run the risk of losing your home broadband and phone services.

Both your provider and NBN Co will send you reminders to change to the new network once it's installed.

What's actually being disconnected?

If you're not sure about which services you'll lose access to with the rollout, here's what you won't be able keep:

  • Telstra home phone or landline services (excluding some Telstra Velocity lines)
  • Other home phone or landlines using Telstra's copper network
  • Any form of ADSL Internet connection
  • Existing Telstra BigPond cable Internet connections
  • Optus cable Internet and cable phone services
  • Security or fire alarms and fax machines connected to the existing copper network

But you do get to keep these:

Be aware that NBN services require constant power to operate. This means things like emergency medical devices or voice-over-IP phones (which make voice calls using an Internet connection instead of a regular phone line) connected to the NBN will cease functioning in the event of an outage, unlike older copper-network devices. Consider having a back-up battery for your NBN modem if constant Internet is a must.

How long do I have to switch to the NBN?

According to NBN Co, the roll out is currently on track to be completed by the end of 2020. From the moment that you can switch to the NBN, you typically have 18 months to move your services to the new network before the old network is switched off. Remember that you will still need a technician to come and physically connect your property up. Since technicians can have lengthy queues, we highly recommend switching well before your disconnection date.

If you can't find your disconnection date online, simply add 18 months to the "ready for service" date listed to work it out. If you're unsure when your existing network will be discontinued, use our NBN address checker.

Is NBN the only Internet connection option?

The NBN will be the only option for most fixed-line Internet connections 18 months after its rollout is completed, which is scheduled for the end of 2020. As previously mentioned, there are some areas that may be serviced by private networks similar services the NBN, such as Opticomm if you live in a recently developed housing estate or the VDSL network which is available in select areas of Canberra.

If you're looking for an alternative to the NBN, you might want to consider home wireless broadband, which connects you to the Internet via existing mobile phone networks.

The speed and types of broadband available to you (3G, 4G or 5G) will depend largely on where you live. The speed may vary more than fixed-line connections due to weather and network congestion. While mobile broadband is a convenient (and possibly faster) option for some, it tends to have far reduced data limits when compared to a similar NBN plan.

Need to save on your mobile plan? Download the Finder app now.

How do I switch from ADSL/cable to the NBN?

The NBN has to be installed in your area before you can connect to it. Use our NBN rollout map to find out if it's installed or when it's expected to be. Your current internet provider should also send you a notification when the NBN will soon be available. If the NBN is available, here are the simple steps you can follow to get connected:

  1. Choose a provider and an NBN plan that suits your needs, and contact the provider to purchase it. If you aren't sure which NBN speed tier is right for you, we have a helpful guide that breaks down what typical evening speeds are. Most providers will also offer an automatic upgrade to the NBN from your current ADSL or cable plan with them.
  2. You'll need a new NBN-capable modem. This will often be available as part of the NBN plan you purchase. Simply hook it up when it arrives and enjoy your new NBN connection. Your provider may send out a technician in certain cases to finalise your property's connection to the NBN.

You can find our detailed guide on how to switch to the NBN for the first time here.

Pop in your address and compare NBN plans below

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30 Responses

    Default Gravatar
    MerilynAugust 23, 2019

    What is the cut off date for copper in the Box Hill Victoria area

      Default Gravatar
      NikkiAugust 24, 2019

      Hi Merily,

      Thanks for your question! nbnco and your service provider should notify about the copper cut off in your area well ahead of time before they do. If you haven’t arranged for your ADSL/landline service to move to the NBN, it might be disconnected. You typically have 18 months to change networks once you’ve been notified.

      Hope this helps!


      If your address is NBN-enabled, compare plans to find the best one for you.

    Default Gravatar
    AudreyDecember 17, 2018

    In this document it states I may receive a phone call to advise when the cut-off is about to take place. This is not a good idea as already I, and many others, have received scam calls telling me to switch NOW or I will be cut off from everything. I think at least a letter should be sent to alleviate this serious problem.

      Avatarfinder Customer Care
      MayDecember 20, 2018Staff

      Hi Audrey,

      Thanks for getting in touch with finder.

      Indeed, it’s annoying when you receive scam or prank calls especially when they’re just taking advantage of the recent NBN rollout. As much as we’d also want you to be emailed or sent a letter by post regarding the copper cut-off, we can’t, as we don’t represent NBN. If in case, you may want to contact NBN directly for this request instead.


    Default Gravatar
    NBNDecember 10, 2018

    Thanks for the response, May. I am indeed referring to a broadband service on the mobile network, but I note that while it has a number associated with it, it can only send and receive SMS, i.e. no phone capability exists on the contract. The data allowance is good,and is even better with a contract – I think it rises to 120GB.

    With two of four bars of signal strength, I get better than 30Mb/s download and at least 6Mb/s upload speeds. When 5G arrives, this will apparently raise download speed to a minimum of 100Gb/s, but that’s some way off. As I see it, it’s faster than most people’s NBN service and it’s cheaper, and was available last year, while NBN is in the process of being installed in my area.

      Avatarfinder Customer Care
      MayDecember 16, 2018Staff

      Hi NBN Alternative,

      Thanks for getting back and apologies for the delayed reply.

      Yes, true, while you’re waiting for the NBN to be rolled in your location, thanks to the availability of mobile broadband as an alternative! There may be pros and cons (e.g. phone service is limited to sending and receiving SMS only), nevertheless, your data needs will still be served, and I guess it’s more important if you’re consistently using the internet. :)

      Thanks again for dropping by!


    Default Gravatar
    BarbDecember 8, 2018

    We just built a new house and I have all the leads at the front dangling from a pole to be connected to a pit. I’m told that we would have to pay hundreds of dollars to get this pit put in before we can have NBN. Telstra in the meantime has put us on wifi. I have a very sick husband whom needs a landline but they insist that it is up to us to put in the pit. The wifi service is shocking and we are limited to only 80g’s per month. Not happy with Telstra as I feel we have been stood over on this.

      Avatarfinder Customer Care
      JohnDecember 12, 2018Staff

      Hi Barb,

      Thank you for reaching out to Finder.

      I understand your frustration regarding this matter. You might want to use our NBN Rollout Tracker to know what other providers are available in your area. Once you have selected one, you may want to inquire directly to the provider on how they could make the connection to your address and for how much. Hope this helps!


    Default Gravatar
    NBNDecember 4, 2018

    You don’t include the alternative of a mobile-data-only service, which is faster and cheaper than NBN and available now. Optus has a 100GB service for $70 per month, and I am a satisfied user.

      Avatarfinder Customer Care
      MayDecember 10, 2018Staff

      Hi NBN Alternative,

      Thanks for your comment.

      If you are pertaining to a mobile broadband, you can find out the plans available in the market from our comparison table. Indeed Optus offers 100GB service which was also included in the list, but as of this writing, they offer it for $80. Lucky you’ve got it at a lower price of $70. In case you’d like to compare the price of other providers, you can reset the filters found at the upper right corner of the panel just right on top of our list.

      Hope this has helped.


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