NBN cut-off date in your suburb
ADSL has now been cut off across most of Australia. Here are your alternatives.
Key takeaways
- ADSL2+ has been replaced by NBN connections across nearly all locations in Australia
- ADSL is still available upon direct request, but only in very limited circumstances
- Use our NBN tracker to see which technologies are available in your area
NBN disconnection date
When the NBN became available in a particular area, users were given approximately 18 months to switch over before their old ADSL connections were switched off.
If you didn't arrange to switch to the NBN within that period, your existing internet and phone services was disconnected automatically.
The final phase of these disconnections wrapped up around June 2022. This means you have almost certainly been notified that the NBN is available in your suburb and made the switch already.
(Not sure? Enter your address in the Finder NBN tracker to see which NBN technologies are available in your area.)
If you're not happy with the NBN for whatever reason, you might want to consider one of the alternatives outlined in this guide.
Is switching to the NBN compulsory?
No, it isn't. The NBN might be seen as the "normal" choice for home internet, but it doesn't mean it's your only choice.
Home wireless broadband is a relatively new connection type that allows you to wirelessly connect to the internet. It uses the same mobile networks as your phone plan to set up this connection.
Unlike NBN plans which are tied to your address, you can easily move residences with your home wireless – all that's needed is to plug in the modem it comes with.
Did you know?
Mobile networks are subject to variable connection quality based on weather, cloud cover, trees and your location. By fixing your modem in a spot that has a strong signal and not moving it, you get a stronger, more consistent connection.
Mobile broadband is a more flexible and portable version of home wireless. Modems can be carried around almost anywhere, but you'll end up getting a lot less data for your money in exchange.
There's also satellite broadband which transmits internet data between your home and satellites in space. The provide widespread coverage, which is great for rural users, but are more susceptible to changes in the weather which can result in a less reliable signal.
You can find out more about NBN alternatives here.
Can I still get ADSL in Australia?
Yes - but only in very limited circumstances.
The NBN cut-off date did not apply to those in fixed wireless or Sky Muster NBN areas. (Only suburbs where fixed-line NBN was being rolled out had their ADSL cut off.)
ADSL and copper telephone line services have been left intact in these suburbs, with no current plans to cut these particular copper lines.
The remaining copper lines are mostly in rural Australia with all ADSL connections managed by Telstra.
"We no longer offer ADSL to new customers," a Telstra spokesperson explained to Finder. "For any non-NBN locations Starlink is offered. Where customers are on existing ADSL we maintain that service."
What else got cut off by the NBN?
In addition to ADSL, ADSL2 and ADSL2+, the following services were also discontinued:
- Telstra home phone or landline services (excluding some Telstra Velocity lines)
- Other home phone or landlines using Telstra's copper network
- Existing Telstra BigPond cable internet connections
- Optus cable internet and cable phone services
- Security or fire alarms and fax machines connected to the existing copper network
But you did get to keep:
- Satellite and cable TV (cable TV can be switched across to the NBN)
- Fixed wireless or NBN Sky Muster satellite broadband
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What is the cut off date for copper in the Box Hill Victoria area
Hi Merily,
Thanks for your question! nbnco and your service provider should notify about the copper cut off in your area well ahead of time before they do. If you haven’t arranged for your ADSL/landline service to move to the NBN, it might be disconnected. You typically have 18 months to change networks once you’ve been notified.
Hope this helps!
Best,
Nikki
If your address is NBN-enabled, compare plans to find the best one for you.
In this document it states I may receive a phone call to advise when the cut-off is about to take place. This is not a good idea as already I, and many others, have received scam calls telling me to switch NOW or I will be cut off from everything. I think at least a letter should be sent to alleviate this serious problem.
Hi Audrey,
Thanks for getting in touch with finder.
Indeed, it’s annoying when you receive scam or prank calls especially when they’re just taking advantage of the recent NBN rollout. As much as we’d also want you to be emailed or sent a letter by post regarding the copper cut-off, we can’t, as we don’t represent NBN. If in case, you may want to contact NBN directly for this request instead.
Cheers,
May
Thanks for the response, May. I am indeed referring to a broadband service on the mobile network, but I note that while it has a number associated with it, it can only send and receive SMS, i.e. no phone capability exists on the contract. The data allowance is good,and is even better with a contract – I think it rises to 120GB.
With two of four bars of signal strength, I get better than 30Mb/s download and at least 6Mb/s upload speeds. When 5G arrives, this will apparently raise download speed to a minimum of 100Gb/s, but that’s some way off. As I see it, it’s faster than most people’s NBN service and it’s cheaper, and was available last year, while NBN is in the process of being installed in my area.
Hi NBN Alternative,
Thanks for getting back and apologies for the delayed reply.
Yes, true, while you’re waiting for the NBN to be rolled in your location, thanks to the availability of mobile broadband as an alternative! There may be pros and cons (e.g. phone service is limited to sending and receiving SMS only), nevertheless, your data needs will still be served, and I guess it’s more important if you’re consistently using the internet. :)
Thanks again for dropping by!
Cheers,
May
We just built a new house and I have all the leads at the front dangling from a pole to be connected to a pit. I’m told that we would have to pay hundreds of dollars to get this pit put in before we can have NBN. Telstra in the meantime has put us on wifi. I have a very sick husband whom needs a landline but they insist that it is up to us to put in the pit. The wifi service is shocking and we are limited to only 80g’s per month. Not happy with Telstra as I feel we have been stood over on this.
Hi Barb,
Thank you for reaching out to Finder.
I understand your frustration regarding this matter. You might want to use our NBN Rollout Tracker to know what other providers are available in your area. Once you have selected one, you may want to inquire directly to the provider on how they could make the connection to your address and for how much. Hope this helps!
Cheers,
Reggie
You don’t include the alternative of a mobile-data-only service, which is faster and cheaper than NBN and available now. Optus has a 100GB service for $70 per month, and I am a satisfied user.
Hi NBN Alternative,
Thanks for your comment.
If you are pertaining to a mobile broadband, you can find out the plans available in the market from our comparison table. Indeed Optus offers 100GB service which was also included in the list, but as of this writing, they offer it for $80. Lucky you’ve got it at a lower price of $70. In case you’d like to compare the price of other providers, you can reset the filters found at the upper right corner of the panel just right on top of our list.
Hope this has helped.
Cheers,
May