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Bank of Queensland Home Insurance

BOQ protects your home with a fully featured policy and smart home sensors to help when you need it the most.

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Our Verdict

  • Bank of Queensland covers the agreed sum insured plus up to 30% more to help with the costs of demolition and design fees - a real bonus if you're underinsured.
  • You get a smart home kit worth $250 when you sign up which includes sensors to notify you of accidents in the home. Plus you'll save 8% off your premiums if you continue to use them.
  • There are no big sign-up or loyalty bonuses on offer so it's important to compare to make sure you're getting value for money above all the smart offers.
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What does Bank of Queensland Home Insurance cover?

One of Australia's biggest regional banks, Bank of Queensland (BOQ) also offers insurance products to protect your most valuable assets - your home and contents. BOQ has partnered with Honey Insurance to provide a simple sign-up process and smart tech integrated into your cover.

Some main events covered by Bank of Queensland Home Insurance include:

BOQ has policy options for homeowners, renters and landlords including building insurance, contents insurance and combined building and contents cover. All policies come with a basic excess which is the amount you need to pay whenever you make a home insurance claim. There is also a cooling-off period of 21 days so if you decide to cancel your policy within this timeframe, you can receive a full refund.

Here's the rundown of a Bank of Queensland Home Insurance policy

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Standard features

These are some of the standard features that you can claim on if an insured event causes damage or loss.
  • Up to $20,000 of home office cover
  • Temporary accommodation for up to 12 months
  • New for old replacement
  • Sum insured safeguard of an additional 30%
  • Flood including storm surge
  • Food spoilage
  • Home modifications after a serious injury
  • Key and lock replacement

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Optional add-ons

Bank of Queensland Home Insurance offers a few optional extras which you can add to your policy for an additional premium.
  • Accidental damage
  • Motor burnout
  • Mobile phones
  • Small business contents
  • Individual items at home
  • Individual or grouped items away from home

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Exclusions

Home insurance usually comes with a list of things that will not be covered, referred to as general exclusions. Here are a few exclusions from Bank of Queensland to be aware of:

  • Actions of the sea
  • Defective or faulty workmanship
  • Deliberate acts
  • Erosion and landslide
  • Pests and parasites
  • Roots and trees
  • Rust and mould
  • Wear and tear

For the full list, make sure you read the Product Disclosure Statement (PDS) on Bank of Queensland's website. You can also head to our general exclusions guide for more information on what to look out for.

Here's some information on Bank of Queensland Home Insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Bank of Queensland (RACQ Insurance Limited) did:

  • RACQ is considered a large firm so it's normal to see a relatively large number of complaints but its complaints volume is significantly less than larger insurers such as QBE and Insurance Australia Limited.
    • RACQ does, however, have a lower resolution rate which means that fewer of its complaints were resolved directly with customers without needing to be escalated to AFCA.

    This is the bottom line about Bank of Queensland

    Bank of Queensland Home Insurance through Honey looks a little bit different to what you might be used to. Like any insurer, it doesn't want you to make a claim but the difference is it's helping you to protect your home. You get a smart home kit worth $250 when you sign up and this includes a set of smart sensors to monitor your home for fire, water leaks and theft. Keep these turned on and you'll save 8% off your premium every year.

    Honey's insurance also features some nice extras that other providers don't offer, including a sum insured safeguard of up to 30% over and above your sum insured. This helps prevent you from being underinsured, a costly mistake if your home is completely destroyed. While there are no attractive sign-up bonuses on offer, you might find that Honey's policies are still an affordable option to consider.

    If you're still not sure about this Bank of Queensland Home Insurance, you can compareother home insurance companies here.

    Frequently asked questions

    Leave a Bank of Queensland Home Insurance review

    If you've held, or currently hold, a Bank of Queensland Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Bank of Queensland is right for them. Some reviews are from a survey commissioned by Finder.

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