Zurich Life Insurance Review
Zurich Life Insurance offers no-fuss life cover that could meet the needs of most Aussies. But this trusted insurer doesn’t offer any of the bigger policy add-ons.
- Your family could have two chances to save on its insurance: your first month is free and, by taking out a second life policy, you can get a 10% discount on that policy.
- Zurich’s policy cancellation rate for death cover is 13.1%, according to Moneysmart data. This is very slightly below the industry average of 13.3%
- Policies aren’t fully underwritten and the maximum cover limit of $1,500,000 might not be enough for those who are seeking a premium rate of cover.
Review by our life insurance senior writer James Martin
Maximum Entry Age
Terminal Illness Benefit
Zurich Life Insurance is delivered by the Australian arm of the global Zurich Financial Services Group. This connection with Australia dates back to 1920 when the Commonwealth General Assurance Corporation (CGA) began operating in New South Wales. It has since rebranded as Zurich Financial Services and today is an insurance based financial services provider with a strong reputation globally.
Note: Zurich also owns the life insurance business of ANZ, One Path (Acquired in 2017) and Macquarie Life Insurance (Acquired in 2016).
|Maximum cover amount||$1,500,000|
|Age of entry||19 - 69 years old|
|Types of cover offered|
|How do I apply?||Online with the Zurich or with an adviser over the phone|
Age of entry and maximum life insurance insured based on Zurich Protection Plus
Note: Conditions apply, always consult the Product Disclosure Statement (PDS)
- Best Featured Income Protection Insurance 2016, Money Magazine Best of The Best
At the 2015 Direct Life Insurance Excellence Awards, run by Plan for Life Actuaries and Researches, Zurich won several categories, including:
- Best Term Life Insurance
- Best Funeral Insurance (level premiums)
- Overall Excellence
- Customer Service
You can get a direct quote for Zurich Ezicover life insurance by selecting "get quote" in the first form above.
For all other Zurich policies, fill out your details in the second form and a Zurich financial advisor will contact you free of charge and help you build your ideal cover.
You can also contact Zurich yourself using the following details:
- For Ezicover:1800 394 268
- For all other products: call 1800 813 710 or email email@example.com
About Zurich Australia
Zurich Australia is part of the Zurich Insurance Group, a leading insurer that offers an extensive range of property and casualty, and life insurance products. Founded in Zurich. Switzerland, in 1872, the group now operates in more than 210 countries and territories around the world.
Zurich first arrived in Australia in 1961. It now employs more than 1,000 people throughout Australia and New Zealand and offers insurance to suit individuals, small business, large companies and multinational corporations.
What are the key features offered by Zurich Protection?
All Zurich Protection Plus plans come with the following standard built-in benefits:
- Inflation protection: Your cover will increase annually in line with the Consumer Price Index.
- Future insurability benefit: Increase cover without underwriting at certain times.
- Financial planning advice benefit: Reimburses the cost of financial planning.
- Interim cover: Puts a level of cover in place as soon as you apply.
- Future insurability: You can increase your death, TPD or trauma cover if a life event happens i.e. marriage or kids, without a health assessment. Same applies for businesses, if certain business events occur, death cover can be increased.
- Financial advice: Get up to $3,000 of financial advice reimbursed after a claim payment is made.
- Cover suspension: You can put your cover on hold for a specific period, up to 12 months in total. During this hold, you'll have no cover and no claims can be made.
What are some of the key exclusions?
The exclusions vary depending on the type of cover you opt for. Below is a basic summary what's excluded in some of it's products
Your Zurich Ezicover Life Insurance claim will not be paid if death occurs as a result of suicide within 13 months of:
- The start date of cover
- Any increase in cover (but only in respect of that increase)
- Cover being reinstated
Your Ezicover Income Protection claim will not be paid if it arises due to:
- An intentional self-inflicted act or attempted suicide
- Uncomplicated pregnancy or childbirth
- Unemployment not caused by sickness or injury
- An act of war
- Your use of illicit substances
- You committing (or attempting to commit) a criminal act
- You being incarcerated or lawfully detained
- Elective surgery (unless you are disabled for a period of more than 90 days)
- Cancer, stroke or heart attack in the first 90 days of cover
- Sickness or injury resulting from elective or donor transplant surgery within six months of cover starting
- Events that occur outside Australia, if the Australian Government has advised against travel to that country
- Any other exclusion agreed with you when you apply for cover
Different types of policies offered by Zurich
Zurich offers cover through it's adviser network as well as off-the-shelf on it's online channels.
Zurich Protection Plus Life Insurance pays a lump sum on your death or diagnosis of terminal illness. It can help your family repay debts and provides an adequate income to help your dependents manage their day-to-day living expenses.
Standard built-in features of Zurich Protection Plus Life Insurance include:
- Death benefit: This is a lump sum payment to your family on your death.
- Terminal illness benefit: An advance payment of the death benefit if you are diagnosed with a terminal illness.
- Accidental injury benefit: This is an advanced payment of the death benefit you will receive if you suffer a specific injury, such as the loss of the use of a hand or foot or the loss of sight in one eye.
- Advancement for funeral expenses: While a death claim is being settled, Zurich may advance a portion of the death benefit (up to $15,000) to help cover funeral expenses.
- Buy back death benefit (TPD): This benefit allows you to reinstate life insurance following a TPD claim, and only applies if you have purchased life insurance and TPD Cover.
- Buy back death benefit (Trauma): This allows you to reinstate life insurance following a Trauma claim, but is only available if you have purchased life insurance and Trauma Cover.
- Future insurability benefit (business): This lets you increase your cover without underwriting at certain times, such as if your financial interest in your business increases.
Life insurance from Zurich Protection Plus also includes the following extra-cost option:
- Accelerated buy back death option: This allows early reinstatement of life insurance following a Trauma claim.
Zurich Protection Plus Total and Permanent Disablement (TPD) Cover pays a lump sum if you become totally and permanently disabled and are unlikely to ever work again. TPD Cover is all about maintaining your quality of life, including funding your care and helping to repay any debts you may have.
Zurich Protection Plus TPD Cover includes the following standard features:
- TPD benefit: This is a lump sum payment if you suffer total and permanent disablement and, as a result of this, you are unlikely to ever work again.
- Partial TPD benefit: This is an advance payment of the TPD benefit if you suffer a specific injury, such as the permanent loss of the use of a hand or foot.
TPD Cover from Zurich Protection Plus also includes the following extra-cost options:
- Double TPD option: This means life insurance can be reinstated following a TPD claim.
- Buy back TPD option: This benefit means TPD Cover can be reinstated after a Trauma claim.
Zurich Protection Plus Trauma Cover pays out a lump sum benefit when you are diagnosed with a specific illness or suffer a particular injury or illness, such as cancer, heart attack and stroke. This type of cover can help pay for unexpected medical costs, provide for lifestyle changes and professional care, as well as help you repay debts.
Extended Trauma Cover from Zurich Protection Plus also includes the funeral benefit and the paralysis booster benefit, plus these additional features:
- Trauma benefit: On the Extended Trauma Cover Plan, this benefit will be paid on the diagnosis or occurrence of 42 injuries and illnesses. On top of those trauma events covered in a Basic plan, this also includes things like severe burns, a severe accident or illness requiring intensive care, and bacterial meningitis.
- Partial trauma benefit: This benefit provides cover for 10 additional events, as long as your Extended trauma benefit amount is $100,000 or more. The list of events covered includes early stage melanoma, early stage prostate cancer, and the single loss of limb or eye.
Extended Trauma Cover is also available with the following extra-cost features:
- Trauma reinstatement option: This option lets you reinstate Trauma Cover following a Trauma or Partial Trauma claim.
- Double trauma option: This means life insurance can be reinstated following a Trauma claim. This is only available if you select life insurance as well.
- Top-up option: This increases the partial trauma benefits payable.
The Platinum Trauma Insurance option offers similar cover but with higher partial benefit amounts for certain conditions.
Zurich Income Protector cover provides a monthly payment of up to 75% of your pre-tax income if you are unable to work due to sickness or injury. This type of cover is designed to help you continue to provide for your family and cover ongoing expenses until you get back on your feet.
- Income benefit: This provides a monthly payment if you are sick or injured and unable to work.
- Choice of agreed value or indemnity cover.
- Waiver of premium: You won't have to pay your insurance premiums while you are receiving a monthly benefit payment.
A range of additional options can also be added to the Income Protector
- Increasing claims option: Your benefits can increase quarterly while on claim.
- Super contributions option: This provides cover for your regular super contributions.
- Business expenses option: This provides cover for the fixed expenses of running your business.
- Lump sum accident option. A lump sum is payable if you suffer a specified injury.
- Day 4 accident option: You can receive benefits in the waiting period if you are disabled due to an accident.
You can also purchase life insurance through Zurich EziCover. Rather than being sold through financial advisers, as per Zurich Protection Plus, EziCover is Zurich's DIY online range of insurance products. The EziCover options are designed to be easy to understand, affordable, and simple to apply for.
Zurich Ezicover offers policies to help provide financial security for you and your family:
- EziCover Life Insurance: This policy offers a lump sum payment of up to $1,500,000 on your death or diagnosis of terminal illness.
- EziCover Income Protection: This policy pays out a monthly benefit for a period of up to 5 years if you are unable to work due to accidental injury.
Does Zurich have any rewards programs included with its cover?
Zurich rewards its loyal customers by providing a number of ways to save on your policy each year. These include:
- Multi-policy discount. This discount applies each year that you hold more than one life risk policy, or when you take out more than one type of standalone cover within the one policy. The maximum discount available is 7.5%.
- Family discount. When members of the same family take out life insurance from Zurich, the insurer offers a premium discount that increases based on the number of family members that take out cover. The maximum discount available is 10%.
- Business discount. A loyalty discount also applies when employees or partners in the same business take out cover through Zurich. The size of the discount increases based on the number of employees that take out cover, and the maximum discount available is 10%.
How much will it cost?
To give you a general idea of the cost we generated a quote for Zurich Ezicover Life Insurance with $500,000 in cover. The policy was quoted at $38.66 per month.
Quote was generated on 16 June 2021 for a 37 year old non-smoking male in NSW.
These factors will affect your cost with Zurich
There are several factors that determine the cost of your Zurich life insurance cover, including:
- Your age
- Your gender
- The type of cover you select
- The level of cover you select
- Whether you choose direct life insurance or advised life insurance
- Your occupation and pastimes
- Your health and smoking status
For a more accurate idea of how much cover will cost, apply for a quote today.
How do I lodge a claim?
If you or your beneficiaries need to make a claim on your Zurich life insurance policy, you'll need to call Zurich as soon as possible on 131 551. Once you've notified Zurich of your claim, you'll need to fill in a claim form and return it to the insurer along with any medical certificates or other supporting documents required.
Completed claim forms can be submitted in the following ways:
Zurich Financial Services Australia
Locked Bag 994
North Sydney, NSW 2059
Fax: 02 9995 3732
Once the Zurich's Claims Team receives your claim form they will contact you within 24 to 48 hours.
If you are overseas
Phone: +61 2 9995 3777
Frequently asked questions
Will my Zurich life insurance premiums go up each year as I get older?
This depends on whether you choose stepped or level premiums. Level premiums do not increase as you age, while stepped premiums increase at each policy anniversary based on your age. However, it's worth mentioning that level premiums will also increase due to policy fee changes, rate increases and indexation.
Will I need to undergo a medical examination before purchasing Zurich life insurance?
No medical test is required if you buy a Zurich Ezicover direct life insurance policy. However, medical tests may be required for other policies.
How do I adjust my level of Zurich life insurance cover?
You can change your level of cover at any time by phoning Zurich Australia on 1800 394 268.
I have a pre-existing medical condition – will I still be able to get Zurich life insurance?
That depends on the condition. You have a responsibility to disclose full details of your condition to the insurer so that Zurich can decide whether or not to provide you with cover.
Some conditions are automatically covered while others may require additional medical information and may lead to a higher premium. Certain conditions will be excluded.
Is Zurich Australia a reputable, established insurer?
Yes. Zurich Australia can trace its roots back to the 1920 founding of the Commonwealth General Assurance Corporation in NSW. It was acquired by the worldwide Zurich Insurance Group in 1961 and today employs more than 1,000 people across Australia and New Zealand.
Zurich Insurance Group is a multi-line insurer that offers a wide range of insurance products and services in over 210 countries and territories.
Does Zurich life insurance cover me overseas?
Yes. You can enjoy worldwide cover 365 days a year.
How often do I need to pay my Zurich life insurance premiums?
Premiums can be paid on a monthly, quarterly, half-yearly or yearly basis.