Red Energy's established itself as one of the major power retailers in the country outside the big 3 (AGL, Origin Energy, EnergyAustralia). Its electricity and gas plans tend to be on the more expensive side but come with some perks.
The big draw for signing up to Red Energy is to earn Qantas Points. When you initially sign up you can earn 10,000 bonus points on its electricity plan and 5,000 for gas.
After that, every dollar you spend on the Qantas Red Saver plan will earn you an additional 2 points.
Pros
100% Australian owned
Local customer support
Refer a friend
Cons
Only has an app for its rewards program. It doesn't let you manage your plan
What do you want to compare?
2023 Finder Customer Satisfaction Awards
Winner: Best rated electricity provider (national)
Red Energy topped our national rankings for electricity after customers gave it two thumbs up for offering great features on its plans. It was also highly rated for its customer service which is 100% Australian-based.
Red Energy claims the double, also winning the best gas provider award in Australia. Customers were satisfied with the provider's range of features that includes the option to earn Qantas Points as well as its customer service.
Red Energy ranks number 1 in NSW. It's 100% Australian-owned and operated, has strong customer support and gives you access to bonuses such as Qantas points.
Red Energy was also given the nod in Victoria, with the Snowy Hydro backed provider offering strong incentives to its customers. Around 94% of people surveyed said they would recommend Red Energy.
Red Energy also topped the charts in South Australia, scoring an impressive 4 out of 5 or above across all the major categories including value for money, customer service and ease of application.
Red Energy wins the double in SA after securing the award for best gas provider in the state. It received big scores for its customer service, with 86% of customers saying they'd recommend the provider.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Networks network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Evoenergy network who consumes 6100kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the AusNet Services network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the APA (Allgas Energy) network who consumes 8000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas Networks network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Evoenergy network who consumes 20000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Red Energy offers
Deal
Sign up to get up to 15,000 bonus points
Sign up on Qantas Red plan and get up to 15,000 bonus points. T&Cs apply.
When you first sign up to the Qantas Red Saver plan you'll get a healthy dose of Qantas Points. 10,000 when you sign up for electricity and 5,000 for gas. Plus you continue to earn 2 points per $1 you pay on your energy bills as long as payments are made on time.
🎁 Red Energy Rewards
You can use the the Red Energy Rewards app to find savings on dining and shopping offers.
Customer service
Australian based customer support
Financial hardship assistance
How do I get in touch with Red Energy?
You can contact Red Energy through the following methods:
Phone customer support between 8am - 8:30pm AEDT Monday to Friday, or 9am - 5:30pm on Saturday
Start a chat online with Red Energy customer service via Facebook Messenger during the same hours
Customer satisfaction
As of 3 April 2024, Red Energy has no reviews on Finder but you can still see what people rate it on other sites:
Trustpilot. 1.5/5 stars (37 reviews)
Product review. 1.8/5 stars (1066 reviews)
Keep in mind: These reviews are subjective and may not reflect your experience with Red Energy. Use reviews as a starting point for researching energy plans.
Solar energy
How much does Red Energy pay for solar feed-in tariff?
Red Energy is only offering its Solar Saver plan to customers in NSW.
Otherwise, you can look at the second table for a state-by-state breakdown of Red Energy's feed-in tariffs on its regular electricity plans.
While it's not the highest scoring, Red Energy is one of the greener energy retailers ranking 10th (out of 39) in the 2022 Greenpeace Green Electricity guide.
Owned by the Snowy Hydro which generates renewable energy Red Energy also actively invests in renewables. The reason for it's lower score is that it also generates power from gas.
Ready to sign up with Red Energy?
Now that you've read our review of Red Energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before committing to a decision.
We've reviewed hundreds of energy plans and written 200+ guides to help you navigate the Aussie energy market. Our experts are seen on TV, print and digital media.
In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
To get the most suitable provider for you, you may check out our guide on electricity plans to learn more about your options, what to look for, and how to compare electricity plans and providers.
You may also fill out the form on the same page and get in contact with an energy broker to discuss your options. Before applying, please ensure that you read through the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you.
I am a Red Energy user and have installed solar panels on my house from a different company. Will I get a discount and at what dollar rate will I get off my electricity bill for power returned to the grid?
Thanks for your question. Just to confirm, you have reached finder, a comparison website and general information service, not actually Red Energy.
I suggest you contact Red Energy directly to enquire how much solar rebates you can get. Meanwhile, you may refer to our guides here on solar rebates in Australia and on solar panels payback time for helpful information.
With Red Energy plans, you can get A discount off your entire energy bill and you’ll receive a rewards book on signup for access to more than 3,500 deals on groceries, dining, takeaway, hotels, movies, attractions and much more.
You may contact Red Energy directly for further inquiries.
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We are interested in getting 30 solar panels and possibly a battery storage system. Would love an onsite inspection and quote
Hi Jan,
Thanks for leaving a question on finder.com.au. You can contact them directly and get a quote by going to their website. Hope it helps.
Cheers,
Joel Marcelo
I am single into a new rental home looking for appropriate electricity plan
Hi Piotr,
Thanks for reaching out.
To get the most suitable provider for you, you may check out our guide on electricity plans to learn more about your options, what to look for, and how to compare electricity plans and providers.
You may also fill out the form on the same page and get in contact with an energy broker to discuss your options. Before applying, please ensure that you read through the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you.
Cheers,
Joanne
Is it likely that Red Energy will enter the Tasmanian energy market soon? Kind regards, Scott
Hi Scott,
Thanks for your inquiry.
I’m afraid we don’t have the answer to that question. What you can do is directly get in touch with Red Energy and confirm.
In the meantime, if you are keen to explore other options, please check our list of energy providers in Tasmania.
Cheers,
Rench
I am a Red Energy user and have installed solar panels on my house from a different company. Will I get a discount and at what dollar rate will I get off my electricity bill for power returned to the grid?
Hi Chris,
Thanks for your question. Just to confirm, you have reached finder, a comparison website and general information service, not actually Red Energy.
I suggest you contact Red Energy directly to enquire how much solar rebates you can get. Meanwhile, you may refer to our guides here on solar rebates in Australia and on solar panels payback time for helpful information.
Kind regards,
Liezl
Does red energy give discounts and rewards for being a customer?
Hi Kerry,
Thanks for your inquiry.
With Red Energy plans, you can get A discount off your entire energy bill and you’ll receive a rewards book on signup for access to more than 3,500 deals on groceries, dining, takeaway, hotels, movies, attractions and much more.
You may contact Red Energy directly for further inquiries.
Cheers,
Rench