Everything you need to know about Sky Muster Plus

With a Sky Muster Plus plan, you can enjoy unlimited data when engaging in select online activities.

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Launched in August 2019, Sky Muster Plus is a new type of NBN plan that uses the Sky Muster satellite network.

In many respects, it is identical to the regular Sky Muster NBN plans that have been available to Aussies living in select regional and remote areas of the country since the launch of the National Broadband Network. The only real difference is in how your Internet usage is counted against your monthly data cap.

How does Sky Muster Plus work?

From a technology perspective, Sky Muster Plus plans work exactly the same as regular Sky Muster plans. The same satellites send data to and from the same satellite dishes installed on your premises. You don't need any new equipment, and you access the Internet just as you would on a regular Sky Muster plan.

How is Sky Muster Plus different to regular Sky Muster NBN?

Where regular Sky Muster plans count everything you do online against your monthly data cap, Sky Muster Plus plans include unlimited (or "unmetered") data for certain activities. This includes general web browsing, checking your email and visiting social media, though there are some very specific limitations to what data is and isn't counted.

Activities that aren't counted against your monthly data cap include the following:

  • Web browsing
    This only applies to websites visited using the HTTP or HTTPS protocols. Only text and static images are unmetered – video and audio content is still counted against your monthly data cap. Downloads and uploads of text and imagery are also unmetered unless they are to or from cloud storage or file-sharing sites like Dropbox, YouTube or Spotify.
  • Social media
    This only applies to text and static images on the following platforms:

    • Facebook
    • Facebook Messenger
    • Instagram
    • LinkedIn
    • Snapchat
    • Twitter
    • WhatsApp
  • Email
    This only applies to sending and receiving emails from the following services:

    • Gmail
    • Hotmail
    • iCloud email
    • Outlook.com
    • Outlook 365 email
    • Yahoo email

    Regular transfer of attachments greater than 20MB in size may constitute unfair use and result in the removal of unmetered privileges.

  • PC/smartphone updates
    This applies only to operating system updates for the following systems:

    • Android
    • Apple iOS
    • Apple OSX
    • Huawei
    • Linux
    • Microsoft Windows

    Between the hours of 7pm and 11pm, downloading operating system updates may be limited to speeds of 256kbps at nbn co's discretion.

Any data routed through a Virtual Private Network (VPN) will be counted against your monthly cap, even if it falls into one of the above categories. Peer-to-peer file transfers are also metered, as is any video/audio streaming, online gaming and Voice over IP (VoIP) phone calls.

Are there any downsides to Sky Muster Plus?

While Sky Muster Plus plans are an attractive alternative for heavier data users, they do come with a few limitations. Unlike regular Sky Muster plans, there are only three data caps available: one with 50GB on-peak/50GB off-peak, one with 100GB on-peak/100GB off-peak and one with 150GB on-peak/150GB off-peak.

Additionally, Sky Muster Plus plans are only available with a Standard speed NBN connection. If you're looking for the cheaper Basic speed connection, you'll have to stick with a regular Sky Muster plan.

Who can get Sky Muster Plus?

Sky Muster Plus plans are available to anyone eligible for the regular Sky Muster NBN plans. If you're not sure whether the Sky Muster service is available in your area, you can enter your address into our NBN tracker.

What providers offer Sky Muster Plus?

If you're keen to upgrade your NBN service to a Sky Muster Plus plan, you can compare your options in the table below:

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