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OVO Energy review
Our verdict: OVO Energy offers competitive prices on its electricity plans in majority of the states as well as decent feed-in tariffs on its solar plans.
OVO Energy is a major UK retailer that has expanded to Australia offering electricity plans to households in NSW, VIC, SA and QLD. However, you can only sign up with the provider if you have a smart meter installed.
Its plans are fairly priced across the board but those in VIC can do better elsewhere.
OVO Energy has a different payment method of compulsory bill smoothing, meaning the provider will estimate your annual usage and set up 12 equal monthly payments. This will help you avoid bill shock in summer and winter when you're likely using heating or cooling systems, but means you pay more throughout the rest of the year.
OVO Energy also has the additional perk of giving you 3% interest on your money each month if you account is in credit.
Those in VIC, SA and QLD can also access its solar plans that come with competitive feed-in tariffs.
Pros
No credit card fees
Option to purchase GreenPower to support renewable energy
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Networks network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
When your account is in credit you'll be paid 3% interest on your balance.
🌳 Reforestation
OVO Energy will help cut down its carbon emissions via tree planting projects. So far the company says it has planted over 2 million trees.
🚘 Dedicated EV plans
OVO Energy offers its customers dedicated EV plans which allows customers to access cheaper usage rates when they charge their cars during off-peak times (midnight and 6am).
Customer service
How do I get in touch with OVO Energy?
There are a few ways of ways to get in touch with OVO Energy if you need to ask a question or sort something out:
Send a message via a chat popup on OVO's website between 8:30am and 5:30pm AEST Monday to Friday.
Call up the customer support team during the same hours if you can't resolve your issue over live chat.
Email OVO, although you might get a slower response than the other 2 methods.
Customer satisfaction
We don't currently have enough reviews to display a star rating on Finder.
However OVO Energy scores well on other websites as of 3 April 2024.
This includes:
Productreview.com.au. 3.7/5 stars (477 reviews)
Trustpilot. 4.5/5 stars (196 reviews)
Keep in mind: These customer reviews are subjective and may not reflect your actual experience. Use these scores to inform your research when looking for a new energy provider.
Solar energy
How much does OVO Energy pay for solar feed-in tariff?
OVO Energy isn't currently offering solar plans to new customers. We'll update this section if and when they're made available.
For now, you can access feed-in tariff on its normal electricity plans in the following states:
OVO Energy ranks 16th (out of 39 providers) in the 2022 Greenpeace Green Electricity Guide rankings for a few key reasons.
While OVO Energy invests in renewable generation it hasn't taken an active stance on climate change and isn't very transparent on where it sources electricity from.
It has halted fuel expansion but not committed to ending coal use by 2030.
Keep in mind, the Greenpeace score came out prior to OVO Energy offering solar and EV plans.
GreenPower add-on available
OVO Energy also gives you the option to access a GreenPower add-on on all its plans. This will enable the provider to send renewable energy back to the grid by matching your power usage.
You only have the option of matching 100% off your usage at $4.95 cents per kWh. Other providers offer more variations such as matching 25% or 75% of your usage depending on what you're willing to spend.
Ready to sign up with OVO Energy?
Now that you've read our review of OVO Energy you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.
We've reviewed hundreds of energy plans and written 200+ guides to help you navigate the Aussie energy market. Our experts are seen on TV, print and digital media.
In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
Cameron Micallef was a utilities writer for Finder. He previously worked on titles including Smart Property Investment, nestegg and Investor Daily, reporting across superannuation, property and investments. Cameron has a Bachelor of Communication and Media Studies/ Commerce from the University of Wollongong. Outside of work Cameron is passionate about all things sports and travel.
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