It's really easy to claim income protection insurance – you just need to get in touch with your insurer, send in a few forms stating why you're too sick or injured to work and then simply wait to hear back.
How to claim income protection
Contact your employer and insurer
You should do this as soon as you fall ill or are injured and can't work. Your insurer will then send you the paperwork you need to submit the claim.
Fill out the claim form
You will need to fill out a salary continuance report with a statement from your GP, a tax file number declaration form, an income replacement employer report, information regarding your leave and pay history for the previous 12 months and certified proof of age, such as your driver's licence, birth certificate or passport.
Wait to hear back from your insurer
Send the completed documentation to your insurer by mail or email. Your claim will be assessed once the waiting period you selected when you took out the policy ends (either 30, 60, 90, 120 or 180 days).
How long do you have to lodge an income protection claim?
Time limits do apply to lodging income protection claims (usually 6 months from the time you become ill or injured), so you should lodge a claim as soon as possible after the illness or injury occurs and you are unable to return to work.
How long does a claim take?
Your insurer will not begin assessing your claim until your waiting period has been served (between 30 and 180 days). After this, your claim may take several weeks or months to assess, depending on whether further information is required or if the insurer requests further medical testing.
When does an income protection claim pay out?
In order for an income protection claim to be accepted, you must meet either of the following criteria:
Total disability. Your insurer will deem you totally disabled if an illness or injury prevents you from being able to perform one or more important duties of your own occupation (duties that involve 20% or more of your job) and you're under regular care and advice of your GP.
Partial disability. This is when, because of your illness or injury, you're unable to perform one or more important duties of your own occupation to the same extent as you previously were. To be eligible, you need to be receiving regular care and advice from your GP.
Questions you'll be asked during the income protection claims process
You have a duty of disclosure to be truthful to your insurer both when applying for cover and when lodging an income protection claim. These are the typical questions your insurer will ask you:
Has your GP confirmed that you are likely to be off work for longer than the waiting period?
Have you experienced this or a related condition in the past?
What are the duties you perform in your occupation and the approximate time spent performing each?
Is it your intention to return to work with the same employer after you recover?
After a claim is processed
What happens if your income protection claim is accepted?
If your insurer accepts your claim, you'll be paid a monthly benefit worth up to 75% of your income into your bank account. The payment will be 1 month in arrears from the time your waiting period ends, for example, after 60 days if your waiting period is 30 days.
Your claim will be reviewed monthly to determine your ongoing eligibility. You'll be required to provide:
A doctor’s report every month
Undertake periodic independent medical examinations (only if requested by your insurer)
What happens if your income protection claim is rejected?
If your claim is rejected and you don't think it should have been, you can:
Request a review of your case by a third party through your insurer's internal dispute resolution team.
If it's still rejected and you're not satisfied with the outcome, you can contact the Australian Financial Complaints Authority (AFCA) or the Superannuation Complaints Tribunal (SCT) if your policy is held inside your superannuation.
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Frequently asked questions about income protection claims
Typically, income protection insurance provides you with a monthly income stream of up to 75% of your original salary. The amount you receive will depend on whether you are deemed totally or partially disabled (partial disablement may only pay a portion of your monthly income) and whether your policy is an indemnity or agreed value policy.
Income protection payments are taxed as if they were normal income. When you lodge your claim, you will be asked to provide your tax file number so your income protection payments can be taxed on a pay as you go (PAYG) basis. If you don't provide your tax file number, your insurer will be required by law to withhold tax from your benefit payments at the highest marginal tax rate, rather than at the lower personal tax rate.
However, if you held a policy outside of superannuation, your premium payments are tax deductible, so you can claim a portion of what you've paid back when you submit your tax return.
Yes, but the monthly benefit you receive from your income protection claim will be reduced accordingly if you're also receiving WorkCover or Centrelink benefits because of the injury or illness.
It typically takes 2 weeks to 3 months for an income protection claim to begin paying you. The length of time depends on the waiting period you select when you take out a policy and whether or not your insurer requires more information before it accepts your claim.
You can't make an income protection claim if you're let go from your job, terminated or made redundant. Income protection is only designed to assist you when an illness or injury prevents you from doing your job.
Gary Ross Hunter was an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146). See full bio
Gary Ross's expertise
Gary Ross has written 729 Finder guides across topics including:
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You pay nothing. Finder is free to use. And you pay the same as going direct. No markups, no hidden fees.
You save time. We spend 100s of hours researching life insurance so you can sort the gold from the junk faster.
You can trust us. We say it like it is. We aren't owned by an insurer and our opinions are our own.