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How to get energy concessions in Queensland

How to get cheaper energy in Queensland.

Find out if you’re eligible for energy concessions or rebates in Queensland. These can reduce your electricity bill and you may get energy discounts or rebates every year.

This guide lists the electricity and gas rebates and concessions in Queensland, and how to get them. Queensland gas rebates only apply to reticulated natural gas and not LPG or other types of gas.

RebateEligibility Requirements
Energy SupplementReceiving Commonwealth benefits
Electricity and Gas RebatesEligible concession cardholders
Home Energy Emergency Assistance SchemeEligible concession cardholders that meet income or hardship requirements
Electricity Life SupportEligible concession cardholders using an oxygen concentrator or kidney dialysis machine at home
Medical Cooling and Heating ConcessionEligible concession cardholders that meet medical requirements
Concessions for owners of multi-unit buildings or residential communitiesOwners are required to claim electricity and gas rebates on behalf of eligible tenants
Drought relief from electricity chargesRelief from supply charges on electricity used for farm irrigation or to pump water
Solar feed-in tariffsHave solar panels

Eligible concession cards

Many of the concessions will require you to hold an eligible Department of Human Services or Department of Veterans’ Affairs card.

Having any one of the following concession cards will entitle you to energy discounts and rebates in Queensland:

Energy Supplement

You can get concessions on energy costs if you receive Commonwealth assistance payments.

The size of the rebate depends on how you qualified for it and your current situation.

Who can get it? To qualify, you must currently be receiving at least one of the following:

How to apply: This rebate is automatically awarded when you apply for other benefit payments, and you do not need to apply for it specifically.

Electricity and gas rebates

Queensland pensioners and seniors may be eligible for the following electricity and gas rebates:

  • $329.96 per year (GST inclusive) for electricity
  • $69.73 (GST inclusive) for reticulated gas

All rebates are GST inclusive, even if they appear as GST exclusive on your bill.

Who can apply? Anyone who holds one of the following cards can claim these rebates:

Eligible cardholders must also be living alone or sharing their principal residence with any of the following:

  • Spouse
  • Pensioner Concession Card or Queensland Seniors Card holders
  • Dependents
  • Other people who receive income support payments from Centrelink, the Family Assistance Office or Department of Veterans’ Affairs (DVA) and do not pay rent.
  • Live-in carers or helpers, whether paid or unpaid, who do not pay rent.

How to apply:Contact your energy retailer. You need to apply separately for gas and electricity if there is a different provider for each. You will need to fill out an application form and send it to your energy retailer(s).

  • If you live in a caravan park, multi-unit building or other residential community with individually metered energy, contact your landlord and they can apply on your behalf.
  • If you receive energy through an Ergon card-operated meter, you should call Ergon Energy Queensland (toll free) on 1800 850 451.

Home Energy Emergency Assistance Scheme

This concession is for households experiencing a one-off short-term financial emergency or temporary financial hardship. It pays up to $720 in a 12-month period for no more than 2 consecutive years.

Who can apply? To be eligible, you must meet the following criteria:

  • You must hold a current concession card in the name shown on your electricity or gas bill.
  • You must be part of your energy retailer’s hardship program or payment plan. Contact your energy retailer to find their eligibility requirements.
  • You must have an income less than the Australian Government’s current maximum for part-age pensioners. Contact Centrelink for current limits.

How to apply: Contact your energy retailer.

Electricity Life Support

This concession helps eligible households where someone uses energy-intensive medical equipment.

  • Even if you do not qualify for the concession, you can still register with your retailer as a life-support household so that you can be specifically contacted in the event of power outages.

Who can apply? You may apply for this concession if you or someone in your household uses an oxygen concentrator or a kidney dialysis machine at home and meets other eligibility requirements. No other machines qualify for this rebate.

  • The oxygen concentrator, where applicable, must have been received free of charge through the Medical Aids Subsidy Scheme (MASS).
  • The machine-user must be a permanent resident of Queensland, have a permanent or stable health condition or disability, and the machine must have been determined to be medically necessary.

One of the following concession cards is also required:

  • Pensioner Concession Card
  • Health Care Card
  • Health Care Interim Voucher
  • Child Disability Allowance
  • Queensland Seniors Card

How to apply: The application process varies depending on whether you are claiming for an oxygen concentrator or a dialysis machine.

  • Oxygen concentrators. An application form will be sent to you within two weeks of receiving your machine through the MASS scheme. You can also contact the MASS scheme to request a form.
  • Dialysis. Application forms are available in the Renal Units at Queensland Health hospitals. Parents or guardians are able to submit applications on behalf of children under 18 who use machines. You can call (07) 3247 5907 for help completing the kidney dialysis application forms.

Medical Cooling or Heating Concession

This concession is available to Queensland residents who have specific medical conditions that may be worsened when exposed to certain temperatures. This is only available to individuals who have these medical conditions or to the parents or guardians of children that do.

Who can apply? You or your child must have been medically diagnosed with a qualifying condition, and a doctor must have determined that the qualifying condition will be significantly worsened without proper heating or air conditioning.

Qualifying medical conditions include any one or more of the following:

  • Multiple sclerosis
  • Autonomic system dysfunction
  • Loss of skin integrity or sweating capacity, such as may result from severe burns
  • Loss of mobility or other loss of function at temperature extremes
  • Hypersensitivity to heat or cold which leads to discomfort or increased risk of medical complications

The medical diagnosis must confirm not only the existence of an eligible condition, such as multiple sclerosis, but also confirm there are health impacts from exposure to certain temperatures. Your medical practitioner will need to complete part of the application form.

Also, your principal residence must have an air conditioning or heating unit and you need to hold one of the following cards:

  • DVA or Centrelink Pensioner Concession Card
  • Centrelink Health Care Card

How to apply: Complete an application form and send it to Queensland Concession Services.

Concession Services

Smart Service Queensland

PO Box 10817

Brisbane Adelaide Street Qld 4000

Concessions for owners of units or residential communities

If you are the owner of a residential community or a multi-unit building, you are required to claim rebates on behalf of eligible pensioners or seniors in your residential community in the following circumstances:

  • You are the customer of the community’s energy retailer.
  • You supply electricity and/or gas to separately identifiable residences.
  • You charge tenants for electricity or gas consumption based on metered consumption.

Eligible pensioners are seniors that either live alone or share their premises with the following:

  • A spouse or other eligible cardholders
  • Other people who are wholly dependent on them
  • Other non-rent-paying social security recipients
  • Live-in carers, whether official or informal, who do not pay rent

To be eligible, tenants must hold any of the following cards:

  • Pensioner Concession Card
  • DVA Gold Card, and receive the War Widow/Widower Pension or TPI Pension
  • Queensland Seniors Card
  • Commonwealth health care card, or asylum seekers (as of 1 April 2017)

The owners of residential communities should apply for rebates on behalf of any tenants that meet the above qualifications. You will need to complete many concession applications on behalf of your tenants.

Drought relief from electricity charges scheme

Financial assistance is available in drought-affected areas or if your property has been drought-declared. In addition to other assistance which may be available, you can be relieved of supply charges for energy used for farm irrigation or to pump water.

Who can apply? You must meet the following criteria:

  • You must be a farmer of a property that has been individually drought-declared or is within a drought-declared area.
  • You must be experiencing disruptions to your ability to pump water for farming or irrigation.
  • You must agree to the terms and conditions described on the application form.

How to apply:

Solar energy rebates

The Queensland Solar Bonus Scheme may let you get rebates for having home or business solar power. These systems feed energy back into the grid, and you get a rebate depending on how much power your system is producing.

  • Claim your solar rebates through your energy company.
  • Learn more about solar energy rebates here.

Andrew Munro

Andrew writes for finder.com, comparing products, writing guides and looking for new ways to help people make smart decisions. He's a fan of insurance, business news and cryptocurrency.

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2 Responses

  1. Default Gravatar
    LeeSeptember 1, 2018

    Are energy rebates and concessions still applicable if I have Solar?

    • Default Gravatar
      ArnoldSeptember 3, 2018

      Hi Lee,

      Thanks for your inquiry

      Yes, that is correct Lee. The Queensland Solar Bonus Scheme lets you get rebates for using solar energy at home. You can get a rebate depending on how much power your system is producing.

      This scheme encourages more people to install solar panels as an alternative energy source, the government offers significant rebates to qualifying homeowners. Learn about what you may be entitled to by clicking here.

      Hope this information helps


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