Vero offers 2 different levels of insurance cover to protect your home.
Secure Home Extra Insurance covers your home and contents in the case of a range of insured events, including those listed below. You can upgrade to Secure Home Elite Insurance to include accidental damage cover and higher claim limits. Landlords can also insure their rental property with Vero Secure Home Landlord Insurance.
is the general insurer that trades as Vero Insurance. As with many insurers, you'll need to pay an excess when you make a claim and there may be more than one applicable depending on what you’re claiming for.Policies also come with a cooling-off period of , which is more generous than the industry standard of 21 days. A cooling-off period allows you to cancel your policy and receive a refund if you change your mind and haven't yet made a claim.
Every home insurance policy comes with a list of scenarios where you will not be covered, usually referred to as general exclusions. Here are a few exclusions of note from Vero:
Make sure you read Vero’s Product Disclosure Statement for a more detailed breakdown of exclusions. You can also head to home insurance general exclusions for more information.
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how Vero (AAI Limited) did:
Vero Home Insurance looks like a well-rounded policy that can cover your home and contents for a variety of events, including storm, flood, fire, theft and burglary. Make sure to check for exclusions that apply so that you know you’ll be insured for the things that matter to you.
Vero insurance products are only available through an insurance broker. If you’re looking for something you can apply for on your own, you can compare other home insurance brands side by side with our home insurance guide.
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If you've held, or currently hold, a Vero Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Vero is right for them. Some reviews are from a survey commissioned by Finder.
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