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CGU Home Insurance

CGU home insurance is good if you want cover for lots of incidents, including accidental damage and floods.

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Our Verdict

  • CGU has a home insurance policy that automatically covers accidental damage. Most make you pay extra for it.
  • It's one of the few insurers to automatically cover floods. Some will make you pay extra for it.
  • If you don't want a comprehensive home insurance policy, you may want to look elsewhere.

What do CGU home insurance policies include?

CGU Home Insurance provide three levels of cover for Australians: Accidental Damage, Listed Events and Fundamentals. These policies provide options suitable to various homes and budgets.

Here's a short list of some of the insured events it covers:

If you change your mind and want to cancel your policy, it comes with a 21 day cooling off period – this is the same as the majority of other insurers. You can cancel and receive a full refund, so long as you haven't made any claims. You'll also need to pay an excess whenever you make a claim.

An overview of CGU home insurance features

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Standard features

CGU home insurance policies come with an extension list of benefits. If an insured event causes loss or damage, you can get covered for:
  • Credit card and transaction card misuse
  • Fine art, paintings and works of art
  • Flood cover (automatic)
  • Alternate accommodation
  • CDs, DVDs, Bluray® discs, and digital downloads
  • Burning out of an electric motor
  • Architects, surveyors and legal fees
  • Frozen food
  • New for old replacement cover (Contents)
  • Removal of debris and demolishing costs
  • Replacing keys and recoding of locks and barrels
  • Valuable items

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Optional add-ons

CGU also offers more optional add-ons than many other insurers. Some of these features include:
  • Worldwide valuables cover
  • Strata title mortgagee protection
  • Special valuables

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CGU's general exclusions are similar to other home insurance providers. Your home insurance claim will not be paid if:
  • It is for settling, shrinkage or movement of the earth
  • It is for erosion, rust, mould or mildew, wear and tear or gradual deterioration
  • It is for loss or damage caused by rats, mice or insects
  • It is caused by roots from trees, shrubs, plants or grass
  • It results from any cleaning process involving the use of chemicals (except domestic household chemicals)
  • It is caused by a defect, structural defect, or faulty workmanship or design

You should read the relevant CGU home insurance PDS for a full list of general exclusions. You can also find out more about things home insurance doesn't cover on our general exclusions page.

CGU home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July to December 2020. The data explores different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers so can potentially get more complaints.

CGU home insurance is underwritten by Insurance Australia Limited. The information also includes data from other insurers Insurance Australia underwrites. Here's an overview of how it did:

  • It received a large proportion of complaints compared to other similarly sized insurers, though marginally better than AAI (which received 673 in the same period), suggesting it's not the best choice for customer service.
  • While it received a lot of complaints, most (283) were resolved.

Bottom line about CGU home insurance

CGU home insurance is good if you want a comprehensive home insurance policy that comes with lots of inclusions. However, it had a high complaints percentage for the period we looked at so consider looking elsewhere if you want an insurer with a good customer service record.

To look at other home insurance policies side-by-side, head to our comparison homepage

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FAQs about CGU home insurance

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