Sumo is a wholesale electricity provider offering a range of competitive plans to Victorian and NSW customers.
⚡ Electricity plans available in Victoria and NSW
Sumo is dedicated to providing low-priced electricity. Based in Victoria, where power costs have soared in recent years, Sumo aims to offer low prices, great service and no hidden fees. It has recently expanded to offer electricity and gas to parts of NSW.
Some of the benefits that come with signing up with Sumo are:
- Monthly rather than annual bills eliminate the chance of “bill shock” and make it easier to budget.
- Discounts for pre-paying and on time payment of your bills can help you save money.
- Costs are determined by your typical energy usage over the previous 6-month period.
Prices are determined based on tariffs in your area. Simply enter your postcode on Sumo's website to find out what the rates are in your area.
Does Sumo offer solar panels?
Sumo does not offer solar panels, but it does pay a feed-in tariff to eligible customers who have them.
- If you have solar panels installed on your home or business, feed-in tariffs pay you for any excess power you divert back to the grid.
- Contact Sumo prior to installing photovoltaic systems to find out if you’ll be eligible for feed-in tariffs.
- If you already have solar panels and are already claiming feed-in tariffs, then you can continue to do so even after switching to Sumo. Contact Sumo for the applicable feed-in tariff rate.
How do I sign up with Sumo?
Remember, you must be residing in Victoria to sign up for Sumo. The easiest way to join is simply by going online to choose your plan, check its rates and sign up.
What options exist for paying my Sumo bills?
Sumo offers the following payment options:
- Direct debit. Transfer money directly from your bank account to Sumo to pay your electricity bill, and set up automatic transactions for even more convenience.
- Over the phone. Prefer the human touch? Call Sumo on 13 88 60 to pay the energy bill.
- Online. Pay your bills online, either month by month or automatically. Use your credit card or pay from your bank account.
How do I seek help or assistance?
Sumo is always ready to provide help when needed.
- Call Sumo at 13 88 60, weekdays from 8.30am to 5.30pm, for quick assistance and real live help.
- Send an email to Sumo to get answers to your questions in writing.
- Send mail the old fashioned way by addressing it to South Melbourne Market Street, PO Box 5329, South Melbourne, VIC 3205.
- To report an fault or emergency that involves poles, wires or meters, contact your local distributor.
You can also request a callback, send a message, make a complaint, add yourself to the Do Not Contact List and more.
Are there any concessions or rebates available?
Concession options available with Sumo plans include:
- Annual electricity concession. Eligible Victorian concession card holders can get a 17.5% discount on their household electricity bills all year.
- Service to property charge concession. If your household has very low energy usage, where the usage charge is less than the service charge, you may be eligible for a service to property charge concession.
- Controlled load electricity concession. Concession card holders who are paying a controlled load tariff for separately metered electric hot water or slab heating are able to claim a 13% discount.
- Electricity transfer fee waiver. Sumo can waive fees that normally apply when concession cardholders move house.
- Life support concession. You are able to claim a quarterly discount on electricity bills if a member of your household uses an eligible life support machine.
- Medical cooling concession. If an eligible concession card holding member of your household has a health condition which affects their ability to regulate body temperature then you can claim a 17.5% discount from 1 November to 30 April each year. Eligible conditions include Parkinson’s disease, multiple sclerosis, lymphoedema, fibromyalgia, poliomyelitis and motor neurone disease.
- Utility relief grant scheme. If you’re experiencing a temporary financial crisis, you can apply for the utility relief grant scheme. To apply, call Sumo on 13 88 60, or the Victorian government concessions line on 1800 658 521.