how-to-disconnect-your-electricity

How do I cancel my energy bill and how much does it cost?

Moving, dissatisfied with your service or going off-grid? You’ll need to know how to disconnect your power.

If you're on a fixed-term electricity contract and you're looking to switch to another energy provider before that contract is up, there are a few considerations you'll want to keep in mind. First and foremost, you may have to pay an early-exit fee to get out of your current contract, and this fee can vary greatly depending on your energy retailer. Even if you have reached the end of your contract period, you will likely need to pay a disconnection fee, though this is dictated by your energy distributor rather than your energy retailer.


How do I cancel my connection?

On some energy contracts, moving to another premises is all it takes for them to switch off your power automatically. With others, however, you do need to inform them in advance. It is generally good to give your provider around two weeks’ notice when disconnecting.

You can normally cancel your contract in a variety of different ways, including over the phone, through the mail or with an email. Different energy retailers offer different communication options, so be sure to check out your retailer's website to determine the best way to contact them.

Many energy retailers are making the process of switching even easier these days. By signing up with a new energy retailer, they'll take care of the entire cancellation process for you, communicating with your old energy provider to disconnect your existing service and get your new one up and running. Some retailers even offer special guarantees that your electricity will be connected on a specific day, which is especially handy if you're moving house and want to ensure you have power the moment you arrive.

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What are early-exit fees and how much are they?

Early-exit fees apply to energy customers who have agreed to be a part of a market contract for a set length, but who decide to leave before the period they agreed upon. The period for which the customer is 'locked-in' can vary from six months to sometimes two years for business customers.

Fewer energy retailers charge early-exit fees these days since most energy contracts are offered on a no-lock-in, month-to-month basis. For those that do, the specific fee varies depending on how long you have left on your contract. You can call and speak to your retailer to find out if your contract has early termination fees. You’ll need your latest energy bill to provide your particular details to your retailer.

What are disconnection fees?

Unlike early-exit fees, disconnection fees are charged by your energy distributor, not your energy retailer. Energy distributors are the larger organisations actually supplying your electricity, and when you cancel your service, they charge your energy retailer a disconnection fee that the retailer then passes on to you.

Disconnection fees cover the costs of sending someone to check your energy meter outside of their typical routine. These fees can range from around $7 for a remote disconnection to more than $90 for a disconnection involving a physical meter reading. Fees vary from state to state and also from provider to provider, as you can see in the table below.

Prices below were last updated 6 August 2018

Costs for disconnections (in business hours)

StateProviderCost of disconnection
ACTEvoenergy$78.91
NSWEndeavour$41.25
Ausgrid$11.96
Essential$96.06
QLDEnergex$0.00
SASA Power Networks$42.13
VICJemena$61.84
Jemena (remote disconnection)$10.84
Citipower$40.11
Citipower (remote disconnection)$11.39
Powercor$61.97
Powercor (remote disconnection)$11.44
Ausnet$20.86
Ausnet (remote disconnection)$7.14
United Energy$51.55
United Energy (remote disconnection)$11.61

*Source: EnergyAustralia

Disconnection fees may also be applicable if you cease paying your electricity and begin to collect arrears. If this occurs, your energy company cannot just switch off your power. They must first give you two written warnings. After this, they will attempt to contact you to arrange a customised payment plan. If this fails they may take you to court and potentially charge you for fees incurred on their behalf.

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Can I avoid paying a disconnection fee?

In some cases, yes. Since the disconnection fee is in place to cover the costs of reading your meter, you can potentially avoid it by timing the cancellation of your service with your next meter reading. You can find the date of your next meter reading by looking at your most recent energy bill. Contact your current energy retailer and tell them you wish to cancel your service at the end of your current billing period, and they may be able to waive your disconnection fee completely.

The catch, of course, is that you need to be in a flexible enough situation that you can continue your current energy service until your next bill. If you're moving house, this may not be an option.


Looking for a new energy provider? Compare by state below

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  • Pay on time discounts on gas and electricity when you bundle
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  • GreenPower: Not available
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AGL
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Energy Australia
Energy Australia
  • Discounts off usage charges for paying on time
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  • No lock-in contracts
  • Emphasis on renewable energy sources
  • GreenPower: Available
  • Solar: Available
More info
Rates last updated December 11th, 2018
Details Features
Powershop
Powershop
  • *Only available for VIC, NSW and QLD
  • Download the mobile app to track your account
  • 100% offset of carbon emissions
  • Electricity, gas and solar
  • *Gas only available for VIC
  • No lock in contracts
  • GreenPower: Available
  • Solar: Available
Go to site More info
Click Energy
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  • Discounts off usage and supply
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  • GreenPower: Available
  • Solar: Available
Go to site More info
Energy Locals
Energy Locals
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  • 12.1c Feed-in-Tariff
  • Variable/fixed rate available
  • Electricity only
  • No lock in contracts
  • GreenPower: Available
  • Solar: Available
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AGL
AGL
  • Pay on time discounts available
  • Flexible payment and billing options
  • Variable/fixed rate available
  • Electricity, gas and solar
  • 12-24 month contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now More info
Power Direct
Power Direct
  • Discounts available for long term contracts
  • Pricing promise available
  • Variable / fixed available
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  • 12-24 month contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now More info
Red Energy
Red Energy
  • Pay On Time discount off your entire electricity bill
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  • GreenPower: Available
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More info
Dodo Power and Gas
Dodo Power and Gas
  • Discounts off usage rates when you pay on time & bundle (conditions apply)
  • Pay on time discounts off usage
  • Free electricity between 6-7am (conditions apply)
  • Variable/fixed rate available
  • Electricity only
  • No lock in contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now More info
Amaysim Energy
Amaysim Energy
  • Pay on time discounts off usage and supply
  • Discounts that don't expire
  • Monthly payments - to reduce bill shock
  • Electricity, gas and solar
  • *Gas not available for SA & QLD
  • No lock in contracts
  • GreenPower: Not available
  • Solar: Available
More info More info
Alinta Energy
Alinta Energy
  • Discounts on usage charges when you pay on time
  • Quarterly billing for electricity, billing every two months for gas
  • Electricity, gas and solar
  • *Gas only in WA, Electricity only in QLD
  • No lock-in contracts
  • No exit fees
  • GreenPower: Not available
  • Solar: Available
More info
1st Energy
1st Energy
  • Discounts off usage charges when you pay on time
  • Monthly billing
  • Electricity and solar only
  • Only available in VIC, NSW and QLD
  • No lock-in contracts
  • No exit fees
  • GreenPower: Available
  • Solar: Available
Origin Energy
Origin Energy
  • Discounts off usage charges for paying on time
  • Billed monthly
  • Electricity, gas and solar
  • *Electricity not available in WA
  • No exit fees
  • No lock-in contracts
  • GreenPower: Available
  • Solar: Available
More info More info
Energy Australia
Energy Australia
  • Discounts off usage charges for paying on time
  • Monthly billing
  • Electricity, gas and solar
  • *Electricity only in QLD
  • No lock-in contracts
  • No exit fees
  • GreenPower: Available
  • Solar: Available
Diamond Energy
Diamond Energy
  • Discounts off usage charges for paying on time with direct debit
  • Quarterly billing
  • Electricity and solar
  • *Only available in VIC, NSW, SA and QLD
  • No lock-in contracts
  • Emphasis on renewable energy sources
  • GreenPower: Available
  • Solar: Available
More info
Rates last updated December 11th, 2018
Details Features
Click Energy
Click Energy
  • Discounts off usage and supply
  • $0 Exit fees
  • Variable/fixed rate available
  • Electricity only
  • No lock in contracts
  • GreenPower: Available
  • Solar: Available
Go to site More info
AGL
AGL
  • Pay on time discounts available
  • Flexible payment and billing options
  • Variable/fixed rate available
  • Electricity, gas and solar
  • 12-24 month contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now More info
Dodo Power and Gas
Dodo Power and Gas
  • Discounts off usage rates when you pay on time & bundle (conditions apply)
  • Pay on time discounts off usage
  • Free electricity between 6-7am (conditions apply)
  • Variable/fixed rate available
  • Electricity only
  • No lock in contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now More info
Red Energy
Red Energy
  • Pay On Time discount off your entire electricity bill
  • 100% Australian owned
  • No exit fees
  • Electricity only
  • GreenPower: Available
  • Solar: Available
More info
Power Direct
Power Direct
  • Discounts available for long term contracts
  • Pricing promise available
  • Variable / fixed available
  • Electricity only
  • 12-24 month contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now More info
Amaysim Energy
Amaysim Energy
  • Pay on time discounts off usage and supply
  • Discounts that don't expire
  • Monthly payments - to reduce bill shock
  • Electricity, gas and solar
  • *Gas not available for SA & QLD
  • No lock in contracts
  • GreenPower: Not available
  • Solar: Available
More info More info
Alinta Energy
Alinta Energy
  • Discounts on usage charges when you pay on time
  • Quarterly billing for electricity, billing every two months for gas
  • Electricity, gas and solar
  • *Gas only in WA, Electricity only in QLD
  • No lock-in contracts
  • No exit fees
  • GreenPower: Not available
  • Solar: Available
More info
Origin Energy
Origin Energy
  • Discounts off usage charges for paying on time
  • Billed monthly
  • Electricity, gas and solar
  • *Electricity not available in WA
  • No exit fees
  • No lock-in contracts
  • GreenPower: Available
  • Solar: Available
More info More info
Energy Australia
Energy Australia
  • Discounts off usage charges for paying on time
  • Monthly billing
  • Electricity, gas and solar
  • *Electricity only in QLD
  • No lock-in contracts
  • No exit fees
  • GreenPower: Available
  • Solar: Available
Diamond Energy
Diamond Energy
  • Discounts off usage charges for paying on time with direct debit
  • Quarterly billing
  • Electricity and solar
  • *Only available in VIC, NSW, SA and QLD
  • No lock-in contracts
  • Emphasis on renewable energy sources
  • GreenPower: Available
  • Solar: Available
More info
Rates last updated December 11th, 2018
Details Features
Actew AGL
Actew AGL
  • No exit fees when you add GreenPower
  • Variable/fixed rate available
  • Electricity, gas and solar
  • 12-24 month contracts
  • GreenPower: Available
  • Solar: Available
Enquire Now More info
Origin Energy
Origin Energy
  • Discounts off usage charges for paying on time
  • Billed monthly
  • Electricity, gas and solar
  • *Electricity not available in WA
  • No exit fees
  • No lock-in contracts
  • GreenPower: Available
  • Solar: Available
More info More info
Energy Australia
Energy Australia
  • Discounts off usage charges for paying on time
  • Monthly billing
  • Electricity, gas and solar
  • *Electricity only in QLD
  • No lock-in contracts
  • No exit fees
  • GreenPower: Available
  • Solar: Available

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Shirley Liu

Shirley Liu is a program manager at finder, formerly the publisher for Banking and Investments. She is passionate about helping people make an informed decision, save money and find the best deal for their needs.

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7 Responses

  1. Default Gravatar
    RayJune 6, 2018

    Hi,
    I have just moved to another supplier, only to be slugged with a $158.00 exit fee from Origin Energy. I was under the understanding that I was not under contract and there where no exit fees. Can they do this?
    Daylight robbery!!!

    • finder Customer Care
      JeniJune 6, 2018Staff

      Hi Ray,

      Thank you for getting in touch with finder.

      Regarding your enquiry, I suggest that you verify with your previous provider if you signed a contract with them or not. As you are aware, early-exit fees apply to energy customers who have agreed to be a part of a market contract for a set length, but who decide to leave before the period they agreed upon.

      Now, if you are unhappy with this charge, kindly visit this page to send your feedback as well as knowing their complaint process.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

  2. Default Gravatar
    WAYNEJuly 28, 2016

    I want to cancel my gas and electricity accounts from 01/08/2016
    as I am leaving this address

    • finder Customer Care
      ShirleyAugust 3, 2016Staff

      Hi Wayne,

      Thanks for your question.

      Please get in touch with your energy supplier directly to organise this.

  3. Default Gravatar
    tanyaJanuary 7, 2016

    I rang to have my electricity disconnected for the 18th of January. I was told I would have to pay a disconnection fee of $189 . My contract has finished and I have no outstanding bills. Is this right? I am with lumo energy

    • Default Gravatar
      TashMarch 26, 2016

      Tanya, I had the same thing happen to me. Did you find a solution because Lumo Energy isn’t getting back to me about it. I can’t find anywhere online that the fee should be that high and I’m refusing to pay for it.

    • finder Customer Care
      ShirleyJanuary 7, 2016Staff

      Hi Tanya,

      Thanks for your question.

      Unfortunately since this is specific to your account, we can’t provide any additional information.

      Please get in touch with Lumo Energy directly (they have a live chat service available here) so they can look into your account and let you know why.

      Cheers,
      Shirley

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