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How do I cancel my energy bill and how much does it cost?

If you're moving, switching your service or going off-grid, we can help you figure out how to disconnect your power.

If you're on a fixed-term electricity contract and you're looking to switch to another energy provider before that contract is up, there are a few things you'll want to keep in mind. You may have to pay an early-exit fee to get out of your current contract which varies depending on your energy retailer. Even if you've reached the end of your contract period, you will likely need to pay a disconnection fee that is set by your energy distributor rather than your energy retailer.

How do I cancel my connection?

  • Find out the notice period you'll need to give your provider. On some energy contracts, moving to another premises is all it takes for them to switch off your power automatically. But with others, you do need to inform them in advance. It is generally good to give your provider around two weeks’ notice when disconnecting.
  • Let your provider know. You can normally cancel your contract in a variety of different ways, including over the phone, through the mail or with an email. Different energy retailers offer different communication options, so be sure to check out your retailer's website to determine the best way to contact them.
  • Check out your new energy retailer's contract. Many energy retailers are making the process of switching even easier these days. By signing up with a new energy retailer, they'll take care of the entire cancellation process for you, communicating with your old energy provider to disconnect your existing service and get your new one up and running. Some retailers even offer special guarantees that your electricity will be connected on a specific day, which is especially handy if you're moving house and want to ensure you have power the moment you arrive.
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What are early-exit fees and how much are they?

Early-exit fees apply to energy customers who have agreed to be a part of a market contract for a set length, but who decide to leave before the period they agreed upon. The period for which the customer is "locked-in" can vary from six months to sometimes two years for business customers.

Fewer energy retailers charge early-exit fees these days since most energy contracts are offered on a no-lock-in, month-to-month basis. For those that do, the specific fee varies depending on how long you have left on your contract. You can call and speak to your retailer to find out if your contract has early termination fees. You’ll need your latest energy bill to provide your particular details to your retailer.

What are disconnection fees and how much are they?

Unlike early-exit fees, disconnection fees are charged by your energy distributor, not your energy retailer. Energy distributors are the larger organisations actually supplying your electricity, and when you cancel your service, they charge your energy retailer a disconnection fee that the retailer then passes on to you.

Disconnection fees cover the costs of sending someone to check your energy meter outside of their typical routine. These fees can range from around $7 for a remote disconnection to more than $90 for a disconnection involving a physical meter reading.

Disconnection fees vary by provider. Remote disconnections generally cost less. It's best to check with your provider to find out how much you'd be paying. You can refer to EnergyAustralia for indicative fees.

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Frequently asked questions

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