How to cancel your electricity contract

If you're moving, switching your service or going off-grid, we can help you figure out how to disconnect your power and how much it will cost.

Last updated:

Quick facts about cancelling your electricity or gas contract

  • You can cancel your energy plan at any time, though you may have to pay a fee to do so.
  • Whether or not you'll need to pay an early-exit fee depends on your contract type and your energy retailer.
  • You may need to pay a disconnection fee, even if you've reached the end of your contract period.

How to cancel your electricity or gas contract in 3 steps

If you're looking to cancel your electricity contract and switch to another energy provider, there are a few things you should keep in mind.

  1. Find out how much notice you'll need to give your provider. It is generally good to give your provider at least three days notice before you move or disconnect. However, with some providers, you may need to give two-weeks notice or more. When you decide to move, you can arrange in advance to have your electricity disconnected on a future date. This way, you won't have to worry about missing the notification window.
  2. Contact your new energy retailer. Many energy retailers make the process of switching even easier. When you sign up with a new electricity or gas retailer, check if they can take care of the entire cancellation process for you. This will include communicating with your old energy provider to disconnect your existing service and getting your new power up and running. Some retailers offer guarantees that your electricity will be connected on a specific day to ensure you'll have power the day you move in.
  3. Let your old provider know. If you're going off the grid or moving out of the country, you can cancel your contract by contacting your provider directly. You can typically cancel your contract over the phone, or by sending in a cancellation form via mail or email. Make sure you have your account information on hand when you call.

What are early-exit fees and how much are they?

Early-exit fees apply to electricity and gas customers who sign a contract for a set length of time and decide to leave before the period ends. Contracts usually vary from six months to two years for residential and business customers.

You can call and speak to your retailer to find out if your contract has early termination fees. The specific fee typically varies depending on how long you have left on your contract.

Fewer electricity retailers charge early-exit fees these days since many energy contracts are offered on a no-lock-in, month-to-month basis.

What are disconnection fees and how much are they?

Unlike early-exit fees, disconnection fees are charged by your energy distributor, not your energy retailer. Energy distributors supply your electricity and sell to your retailer, who in turn sells it to you. When you cancel your service, the distributor may charge your energy retailer a disconnection fee. This fee will then be passed on to you.

Your old retailer will need to do a final meter reading to send you a final bill. Disconnection fees cover the costs of checking your energy meter outside of your typical schedule. If you have a smart meter, your retailer will be able to do this as soon as your contract is cancelled for a small fee.

However, if you have a traditional meter, the company will need to send someone out to your property to read the meter, which can cost up to $100 or more. This can take up to three months depending on where you are in your billing cycle when you cancel.

Frequently asked questions

Looking for a new energy provider? Compare by state below

Name Product Green features Billing Green rating Details More details
GreenPower
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Go to site
More info
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
Go to site
More info
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

Solar

Billing

Monthly billing
Credit card fees
Go to site
More info
Solar
Monthly billing
Credit card fees
N/A

Green options

Solar

Billing

Monthly billing
Credit card fees
Go to site
More info
GreenPower
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Go to site
More info
AGL
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
Enquire now
More info
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
More info
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
Enquire now
More info
GreenPower
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Enquire now
More info
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
Enquire now
More info
GreenPower
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
More info
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
More info

Compare up to 4 providers

amaysim Energy

Power up with amaysim

New subscription energy plans for Victorians that work just like your mobile plan.

  • Track your usage in the amaysim app
  • Roll over your unused energy
  • Top up if you run out early

Promoted
Name Product Green features Billing Green rating Details More details
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

Solar

Billing

Monthly billing
Credit card fees
More info
GreenPower
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Go to site
More info
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

Solar

Billing

Monthly billing
Credit card fees
Go to site
More info
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
Go to site
More info
AGL
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
Enquire now
More info
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
More info
GreenPower
Solar
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
Enquire now
More info
GreenPower
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Enquire now
More info
GreenPower
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
More info
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

Solar

Billing

Monthly billing
More info
GreenPower
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
More info
GreenPower
Solar
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
More info