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How do I compare NBN business plans?
There are 2 main things to consider when comparing NBN business plans:
1. Speed
When deciding which NBN speed to sign up to, consider the size of your company and how intensive the work you'll be doing online is. The more you need the internet for conducting video calls or downloading and uploading large files, the faster the speed you'll need.
2. Features
The main difference between a business and residential NBN plan is the amount of extra support you have access to. There are other features like 4G back-up modems and static IPs as well, so consider what plan features you're after that will be beneficial for your company.
Good to know: To sign up for a business NBN plan, you'll just need a valid Australian Business Number (ABN).
What are the main features of a business internet plan?
Business internet plan features vary by provider, but in general, you can find the following features:
Static IP
Normally, you get a new IP address every time you connect to the network, but a static IP stays the same. Most providers include it for free on business internet plans.
Why this matters: Static IPs are vital for hosting a website internally or if you have workers accessing your network remotely (via VPN and so on).
Extra support and priority
Business plans usually include extra support in the form of a 24/7 call line or dedicated account manager.
Why this matters: Support for residential plans can leave you in a call queue for ages. Priority support means your problem can be solved faster so you can get back online and back to business quicker.
Enhanced Service Level Agreement (eSLA)
Providers with eSLAs purchase extra support from NBN Co itself and pass that extra service on to you.
eSLAs specify a time frame and method for problems to be resolved as well as what happens if your service falls short. Residential plans don't have these.
Why this matters: eSLAs help ensure your business will be back up and running quickly after a problem.
What is the best NBN speed for your business?
You'll have different speed requirements depending on the size of your company and how much you'll be using the internet.
Where a regular Australian can get away with using NBN 50 for personal use, small businesses may prefer to use NBN 100 to ensure they're getting fast enough speeds.
NBN 50 - Best for sole traders
Maximum download speeds: 50Mbps
Maximum upload speeds: 20Mbps
Team size: 1 person
According to the ACCC, the NBN 50 speed tier is the most popular in Australia for personal use. Its download speeds are fast enough to handle video conferencing and with enough upload speed to use cloud storage like Google Drive or Dropbox without too much hassle.
NBN 100 - Best for small business
Maximum download speeds: 100Mbps
Maximum upload speeds: 40Mbps
Team size: 3–5 people
The NBN 100 speed tier is typically a great fit for families of 4+ people and that extends to small business users.
However, if your business requires regular video conferencing or uploads a lot of data, pay attention to upload speeds when comparing plans. NBN 100 plans can come with either 20Mbps or 40Mbps upload speeds.
A NBN 100/40 plan may cost you a bit more, but can come in very handy if multiple people are in Zoom meetings at the same time.
NBN 250 - Best for small businesses with heavy usage
Maximum download speeds: 250Mbps
Maximum upload speeds: 25Mbps
Team size: 5–7 people
More people means less bandwidth to share. On a 250Mbps plan, you should be able to download large files simultaneously and have no issues with video conferencing.
The only limiting factor is your connection type. Your business will need to be connected to the NBN via FTTP or HFC, which is not the case in all parts of Australia.
NBN 1000 - Best for large teams
Maximum download speeds: 1000Mbps
Maximum upload speeds: 50Mbps
Team size: 25–30
NBN 1000 is the fastest NBN speed you can get in Australia, but it is also limited to businesses with either an FTTP or some HFC connections.
On an NBN 1000 plan, large teams of up to 30 people should be able to collaborate, download and upload files without any problems.
Keep in mind:
Some providers like Aussie Broadband offer plans with customised speeds that sit outside of the regular speed tiers. For example, Aussie's Pro NBN plan has maximum download speeds of 500Mbps and maximum upload speeds of 200Mbps.
If your company has more than 30 employees, it may be best to contact your provider about an NBN enterprise plan.
Business mobile broadband plans
A business mobile broadband plan could be the right fit for sole traders, remote workers or anyone who needs to be able to access the internet on the go in different settings.
The following are some of the benefits of a business mobile broadband plan compared to an NBN plan:
5G access.5G may be able to provide speeds faster than what you can get via NBN.
Portability. Because it's not a fixed connection, you could run your business from the beach, cafe or remote site. Plus a variety of modems will fit in your pocket or work bag.
Data sharing. Compared to a residential mobile broadband plan, some providers offer data sharing for businesses. This means you can share your data with other members of the team.
But there are also a few cons:
Limited 5G network. 5G is still being rolled out and isn't as widely available as 4G. It works best in major cities.
Less data. Some mobile broadband plans come with less data than an NBN plan and for a higher price.
Device repayments. While not overly expensive month-to-month, the device repayment for a mobile broadband modem can be an additional cost to pay over a 12-, 24- or 36-month repayment period.
We compare business internet plans from 17 providers. Here are some examples of what some of the most popular providers have to offer.
Telstra business NBN plans
Like its residential plans, Telstra's business NBN plans come at a premium. It offers NBN 50 and NBN 100 plans. You get the following:
4G mobile broadband backup. If the NBN goes down, your Telstra Smart Modem will automatically switch over to the Telstra 4G network to keep you connected. Unlike a regular Telstra home internet plan, you'll get full 4G speeds instead of being capped at 25/5Mbps.
Dedicated NBN connection manager. When you sign up with Telstra, you'll have a connection manager to work with for a pre-connection assessment, updates on your order and a post-connection check-in.
Included calls. You get unlimited calls to standard landlines and mobiles in Australia.
24/7 NBN Business tech support. It's what it says on the tin - Telstra has tech support available at all hours of the day for its business plans, as well as assistance in the My Telstra app.
Without any promotional discounts, Telstra business NBN plans come out to be about $25-$30 more expensive than the average business plan on Finder.
TPG sells business NBN bundles to small companies. It offers speeds of NBN 12, 50 and 100Mbps, all of which come with a static IP. You also get the following:
Choice of 500GB or unlimited data plan. If you don't need unlimited data, you can save $10 a month by opting for the 500GB option on the NBN 50 or NBN 100 plans.
Phone line with unlimited standard national calls. Available on NBN 50 and 100 speed tiers. You can pay $10 more on the unlimited data plan for unlimited national calls to mobiles.
Choice of contract term. If you choose to sign on for an 18-month contract, you won't need to pay the $99.95 set-up fee. Otherwise, pay the fee and you'll be on a no-lock-in contract.
Dedicated business support. TPG has a dedicated support team for small office and business customers to better support you with your business-related enquiries.
In terms of price, TPG's unlimited data business NBN plans are slightly above the average, being around $3-$5 a month more expensive. If you opt for limited data, those plans come in $5 - $8 cheaper than the average business plan in our database.
Optus NBN plans for business are in line with the average cost of business NBN plans on Finder.
You won't get a static IP by default, but you may be able to add one for $10 a month. Static IPs are not available to customers who use the Optus Cable Broadband network.
Its other business-focused features include the following:
Ultra Wi-Fi modem. Free when you stay connected for 36 months.
24/7 online support. As an Optus customer, you can get support 24/7 using the online chat feature with business customers getting priority.
iiNet has 2 options for business internet plans: NBN 50 and NBN 100. Depending on whether you want unlimited data or not, its plans could be considered affordable. Its NBN 50 unlimited data plan is around $6 cheaper than the average business plan on Finder, while the NBN 100 plan is in line with the average.
You get a static IP address by default as well as the following:
Priority support. Business plans come with a priority support number that they can call at any time to get help with their issues and concerns.
Call inclusions. You get a phone line with pay-as-you-go calls by default, unlimited calls to Australian numbers for $10 extra monthly or unlimited calls to landlines in 20 countries for a further $10 a month.
Aussie Broadband's award-winning customer support team could be just who you want to manage your business's internet affairs.
Its business NBN plans include static IP as well as the following:
Higher speed options. Business customers can access Aussie Broadband's special NBN 500 plans or even NBN 1000.
Priority service. Support tickets get priority handling by Aussie Broadband's business support team.
Comprehensive support options. With the basic support pack, you'll get business support between 8am–12am. For an extra charge per month, you can pick one of the following support packs:
Bronze. Best effort uptime, 12-hour response time eSLA and 24/7 Australian support.
Silver. 99% uptime guarantee, 8-hour response time eSLA and 24/7 Australian support.
Gold. 99.95% uptime guarantee, 4-hour response time eSLA and 24/7 Australian support.
In terms of the base plan prices, its NBN 25 and 50 plans are cheaper than the average on Finder, while its NBN 100 plan is in line with the average. Its NBN 250 plan is $50 more expensive than the average business plan on Finder, but you do get a higher upload speed than most NBN 250 plans. It is one of only 2 providers to offer a 500Mbps typical business hours speed, which might help if you require more speed than NBN 250, but don't need NBN 1000, especially as that latter plan is just over $200 a month more expensive than the average. Keep in mind though Aussie Broadband's NBN 1000 business plan offers the highest average upload speed of all providers (around 8 times faster), so this is something to consider if very fast upload speeds are required for your business.
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Frequently asked questions
Business NBN plans on Finder start from $59 per month but can go all the way up to over $400 per month, depending on what speed you're after.
Business NBN plans tend to be more expensive than residential plans. The difference is less notable on the lower speed tiers from NBN 12 to 100, with the average business plans being $6–$13 more expensive. On an NBN 250 or 1000 plan, the difference is much greater being between about $35–$70 more expensive on average.
Note: Differences are based on the average cost of residential and business plans we compare on Finder.
Yes, if you have your own business and you work from home, you can sign up for a business NBN plan. You'll just need to provide your ABN.
Technically, no. NBN business plans offer the same speed and performance as residential NBN plans. On a network level, everything is the same – NBN Co doesn't distinguish between the two.
However, typical download speeds could be faster on business internet plans than on residential plans but this varies by provider.
The main difference is that retailers offer business NBN customers extra features like a static IP and priority service and service guarantees they don't offer to residential customers.
An NBN enterprise Ethernet plan is designed for larger businesses or those that require up to 1000Mbps upload and download speeds. A business NBN plan, on the other hand, is much more like a residential NBN plan in terms of speed tiers and performance, but with extra features and support.
It depends on what speed business NBN plan you choose as to how fast it is, but you can achieve up to 1000Mbps download speeds.
Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
we run a small business from home, we already have the NBN box & everything but I want to know who is the best for Value & we want to keep our home number & fax number (for the business) but we also want our mobiles & Ipad & my kids phones (limited for the kids) all on the same plan. does anyone do that?
While we cannot recommend a single provider, you may compare different broadband bundle plans on this page and see which one meets your needs. Simply enter your address and set the filters to your desired data, speed, provider, etc.
If you need anything else, please send us a message anytime.
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we run a small business from home, we already have the NBN box & everything but I want to know who is the best for Value & we want to keep our home number & fax number (for the business) but we also want our mobiles & Ipad & my kids phones (limited for the kids) all on the same plan. does anyone do that?
Hi Amy,
Thanks for leaving a question on finder.
While we cannot recommend a single provider, you may compare different broadband bundle plans on this page and see which one meets your needs. Simply enter your address and set the filters to your desired data, speed, provider, etc.
If you need anything else, please send us a message anytime.
Cheers,
Joel