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Nextalk Broadband, NBN and ADSL plans and pricing

Nextalk might not be the cheapest but its locally-based customer support might hold some appeal to those who prioritise customer service.


Nextalk is a Melbourne-based Internet service provider that prides itself on its customer service, backed up by a locally-run call centre to handle customer service and technical support duties.

Nextalk is notable for offering unlimited data across all its plans along with no contracts, no setup fees and a bring-your-own (BYO) modem policy across its entire range of broadband plans.

Nextalk offers both ADSL and NBN plans, as well as bundled connections with phone service included.

Nextalk NBN plans

Nextalk's NBN plans support all standard NBN access technologies: fibre to the premises (FTTP), fibre to the node (FTTN), fibre to the building (FTTB), hybrid-fibre coaxial (HFC) and fixed wireless. Nextalk also supports all of NBN's speed tiers from Basic (12Mbps) to Premium (100Mbps).

NBN plans start at $59 per month for the Basic speed tier of 12Mbps and range to $89 per month for a Premium speed plan. Regardless of your plan, you get unlimited data, no setup or activation fees and the option to use your existing modem.

Unlike some other ISPs, Nextalk doesn't slug you with additional fees and charges if you opt for a monthly no-lock-in arrangement for its NBN plans. Plan prices also remain the same regardless of whether you commit to a 12-month plan or keep it casual on a month-to month basis.

Bundling in a VoIP service will set you back an extra $10 a month which gives you unlimited calls to Australian landline numbers. However, calls to mobiles will be charged on top of your plan rate. Nextalk does have the option of a $20 call pack which gives you unlimited calls to landlines and mobiles within Australia.

To use the phone service, you will need to provide your own compatible handset. You can elect to transfer your existing phone number to Nextalk or they can provide you with a phone number.

Nextalk ADSL plans

Nextalk ADSL plans are $69 a month in metro areas and $99 per month in regional areas, while bundling in a phone line with unlimited calls to Australian landlines is an extra $10 per month. Opting for a six-month commitment instead of a month-to-month arrangement will save you $99 in activation fees, but the monthly plan prices remain the same.

Nextalk extras

Nextalk gives customers the option to use their existing modem-router, but you can also purchase one directly if you don't already own a compatible unit. The modem fee is $149 (including postage and handling) but the modem is discounted to $89 if you sign-up to a 12-month contract.

You can bundle a home phone line with your ADSL or NBN plan for unlimited local and national calls for an extra $10 a month. With a bundled phone plan, ADSL prices are $79 per month in metro areas and $109 per month in regional locations. Bundled NBN plans that include a VoIP service come in at $69, $74, $79 and $99 per month depending on your chosen NBN speed tier.

In this scenario, calls to mobiles will be charged on top at the standard rate of 40c per minute plus a 40c call connection. However, you can elect to add a $20 a month call pack instead which gives you unlimited calls to Australian mobiles as well.

How does Nextalk compare?

As with most Internet providers, Nextalk keeps its monthly pricing consistent regardless of contract length. Since it only charges a slightly higher modem fee for the freedom of a month-to-month contract instead of a locked-in six-month contract, the below comparisons are all based on its more flexible month-to-month plans.


How do Nextalk's fixed-line NBN plans compare?

Nextalk's NBN plans are considerably more expensive at every speed tier when compared to the competition.

As you can see below in the comparison table, the likes of Mate Communicate, Barefoot Telecom and Buzz are cheaper per month at the Basic NBN tier.


The competition isn't as high in the Standard speed tier since most major ISPs offer faster Standard Plus plans in its place with the exception of Buzz and Flip TV which sell Standard plans cheaper per month than Nextalk.


Nextalk's Standard Plus plan is significantly overpriced when compared to the competition with the likes of Mate Communicate and Barefoot selling their plans for much less per month.


Nextalk's Premium plan is outgunned by Buzz which is selling its Premium unlimited plan for far less per month. This is followed by MyRepublic which also throws in unlimited local and national calls at a lower monthly rate while the usual suspects Mate Communicate and Barefoot Telecom also weigh in on the savings stakes with their plans.

How do Nextalk's fixed wireless NBN plans compare?

Nextalk supports Basic, Standard and Standard Plus speeds for fixed wireless connections, with pricing roughly on par with other providers in this space. Adding a VoIP service with unlimited local and national calls takes the monthly price up by $10 a month, which is again in-line with competing providers.

At the time of writing, MyRepublic's fixed wireless Standard Plus unlimited plan is unmatched in the market. Just remember that you will need to factor in the cost of a modem from MyRepublic which will set you back $99 on a no-lock-in contract.

How do Nextalk's ADSL plans compare?

Nextalk offers two ADSL plans - a $69 plan for users located in metro areas and a $99 per month option for regional customers. ADSL plans with phone line rental included will run you $79 per month in metro areas while regional addresses will need to pay $109. The ADSL and phone bundle will also net you unlimited calls to Australian landline numbers.

Customers have the option of a month-to-month plan but Nextalk will waive the $99 activation fee if you commit to a six-month contract.

Regardless, Nextalk's ADSL plans can't match MyRepublic's market leading Naked ADSL plan which is the same monthly price regardless of whether you live in a regional or metro area and also does away with the need for line rental.

There are some other providers such as iiNet, Internode and MyNetFone that offer naked unlimited ADSL plans of their own, but they require a 24-month contract whereas MyRepublic is on a month-to-month no-lock-in contract. MyRepublic also throws in unlimited calls to landlines throughout the country thrown in for free.

How do Nextalk's phone packs compare?

If conversation is just as important to you as browsing Facebook, you'll want to give Nextalk a miss. As you can see in the table below, its call packs are considerably more expensive than those offered by its competitors. Not only does it charge for a basic pay-as-you-go phone service (a feature which an increasing number of NBN providers bundle in for free these days), it also charges steeper rates for its unlimited call packs.

NextalkBarefoot TelecomMATETPGExetelMy RepublicHello Broadband
Pay-as-you-gon/aN/AN/A$0 extraN/A$0 extra$0 extra
Unlimited local and national calls to landlines$10N/AN/AN/AN/A$0$5 extra
Unlimited local, national and mobile calls$20$9 extra$9 extra$10 extra$10 extra$10 extra$10 extra

Why should you consider Nextalk?

Nextalk is tough to recommend when the competition offers comparable plans for much less. The only area where it competes against most of the other ISPs price-wise is on its NBN fixed wireless plans. However, even then MyRepublic undercuts it.

Nextalk was once well-known for perks that have become standard fare among a growing number of ISPs. For example, the flexibility of being able to use your own modem-router, the freedom of a no-lock-in contract and the lack of setup and activation fees on NBN plans were plusses back in the day. Now that these have become inclusive, the only real extras you'll find are its local and attentive customer support – if that's important enough to you to justify paying more.


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