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Alinta Energy review
Our verdict: Alinta Energy's prices fall in the middle of the pack most months, but you do get some extra perks such as access to its Rewards store for retail discounts.
Alinta Energy's been offering electricity and gas plans to Aussie customers for the past 20 years.
Out of all of its plans on offer, its BetterDeal plan stands out the most based on pricing.
Pros
Australia-based customer support
Access up to 10% off through its Rewards Shop for dining, groceries and more
Cons
No mobile app for plan management
Not the most environmentally friendly option
What do you want to compare?
2023 Finder Customer Satisfaction Awards
Highly commended: Electricity provider (national)
Alinta Energy was a finalist in the national category for electricity, scoring highly for ease of application and customer service, which is 100% Aussie-based.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3911kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Jemena network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power network who consumes 4011kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the AusNet Services network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the APA (Allgas Energy) network who consumes 8000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas Networks network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the ATCO Gas Australia Network network who consumes 4015MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Alinta Energy offers
Deal
$200 bonus credit when you sign up online
Get up to $200 bonus credit when you sign up to Alinta Energy's BetterDeal plan. T&Cs apply.
Access rewards across a wide variety of outlets including up to 5% off retail, electronics, everyday essentials and dining. Plus up to 10% off experiences.
💰 Bill smoothing
Alinta offers SmoothPay to set up automated instalment payments differing from your quarterly bill. This is a service that lets you spread the cost of your bill over regular recurring payments. These an be done either weekly, fortnightly or monthly. You can still see your bills every 3 months to track how much electricity you are using. To set up SmoothPay you will need to get in contact with Alinta.
Customer service
Australian based customer support
Financial hardship assistance
How do I get in touch with Alinta Energy?
Alinta has several ways for you to get in touch most days of the week. You can:
Call the customer service line from 8am-6pm AEDT Monday to Friday and 8am-12pm AEDT Saturday.
Send an online enquiry
Send a message on Alinta Energy's Facebook page
Good to know: Alinta's customer service team is based onshore in Latrobe Valley, Victoria.
Customer satisfaction
As of 2 April 2024, Alinta Energy has scored 3.6 out of 5 stars on Finder (from 36 reviews).
Alinta's review scores on other sites are:
Finder. 3.6/ 5 (36 reviews)
Product review. 1.8/5 stars (1,534 reviews)
Trustpilot. 1.8/5 stars (45 reviews)
Keep in mind: Customer reviews are subject and may not reflect your experience. Use reviews to inform your research when looking for a new energy provider.
Solar energy
How much does Alinta Energy pay for solar feed-in tariff?
Alinta doesn't provide dedicated solar plans for its customers, and neither does it help with installation.
However, it does offer feed-in tariffs to customers that have solar panels installed in their homes already.
See what the excess solar you generate could earn you:
Alinta Energy ranks 32nd (out of 39 providers) in the 2022 Green Electricity Guide rankings.
Although it invests in renewable generation assets, Alinta receives a low score because its parent company Chow Tai Fook Enterprises owns several power stations and is planning to burn coal until 2047. It's Australia's 7th largest climate polluter.
Alinta has made a public commitment towards generating 1,500MW of renewable energy by 2025, with 860MW generated.
Ready to sign up with Alinta Energy?
Now that you've read our review of Alinta Energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before committing to a decision.
We've reviewed hundreds of energy plans and written 200+ guides to help you navigate the Aussie energy market. Our experts are seen on TV, print and digital media.
In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
Between building savings and needing credit in the near future, you might want to consider Gateway's Edge Account and Overdraft.
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