Westpac home insurance review

What does Westpac home insurance cover?

With Westpac home insurance, you have the choice of a combined home and contents insurance policy, building insurance, contents insurance and landlord insurance. You can also choose from essential, quality and premier care options.

Here's a quick overview of the main insured events you'll be covered for with Westpac home insurance.

All policies come with a basic excess. You can opt to pay as little as $500 or as much as $10,000. They also come with a cooling off period of 14 days. If you cancel your policy within this time frame, you can get a full refund.

Here's a breakdown of Westpac home insurance features

Westpac home insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Westpac (Allianz Australia Insurance Limited) did:

• Westpac (Allianz) had 338 complaints during this period, almost the same as other large insurers such as Hollard.

• Of these, only 32.25% of complaints were resolved directly with customers. This is poorer than other insurers such as Hollard and Budget Direct

Why you can trust Finder's home insurance experts

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We've researched and rated dozens of policies as part of our Finder Awards. We provide unique insights and our in-house experts regularly appear on Sunrise, 7News and SBS News.

We're independent

Unlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and we work with lots of home insurance brands, making it easier for you to find a good deal.

We're here to help

Since 2014, we've helped 150,000+ people find home insurance by explaining your cover options simply and clearly. We'll never ask for your number or email. We're here to help you make a decision.

FAQs about Westpac home insurance

• How do I make a home insurance claim with Westpac?

  If you need to make a claim, you'll want help fast. So Westpac simplifies the process through its 5-star rated claims service. Here's what will happen:

  • Ensure that you, your family and your property are safe.
  • Call the police if necessary.
  • Call Westpac on 1300 369 989 or print out the online claim form.
  • Lodge your claim, along with any required documents or additional information you may be asked for.
  • Westpac will send you a letter confirming your claim and case number.
  • Westpac will appoint an assessor to inspect any damage to your home.
  • Westpac will notify you if your claim is accepted and, if so, it will be settled within 10 business days.

• Do I have to pay an excess when I make a claim with Westpac?

  The excess is the amount you need to pay towards any claim. With Westpac home and contents insurance, you can opt to pay as little as $500 or as much as $10,000.

  Westpac offers the following basic excess options:

  • $500
  • $600
  • $700
  • $800
  • $900
  • $1,000
  • $11,00
  • $12,00

  • $13,00
  • $14,00
  • $15,00
  • $2,000
  • $3,000
  • $5,000
  • $10,000

• Who is the underwriter for Westpac home insurance?

  Westpac home insurance is now issued and underwritten by Allianz Australia Insurance Limited. Up until recently, its policies were underwritten by Westpac Australia Insurance Limited.

• Who is eligible for a Westpac home insurance policy?

  A Westpac home building or contents insurance product is suitable for those who:

  • Own or have a legal interest in a residential property in Australia
  • Need building or contents cover to cover the financial costs of repairing, rebuilding or replacing the insured building or items in the event that it is damaged,
    destroyed or lost as a result of an insured event
  • Need legal liability cover

Leave a Westpac home insurance review

If you've held or currently hold a Westpac home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Westpac is right for them. Some reviews are from a survey commissioned by Finder.